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WorksheetsVCE Business Management Unit 4 AOS 2
Total questions: 23
Worksheet time: 17mins
(a) is the process of implementing approaches that prepares an organisation undergoing a transformation
To demonstrate strong leadership in change management managers need to:
Build a shared vision
change the management style
Provide ongoing communication
provide ongoing support
What are the five principals of Senge's Learning Organisation
Systems thinking
Team learning
Mental models
Shared vision
Personal mastery
What are low-risk strategies to overcome employee resistance
communication
empowerment
manipulation
incentives
support
What are high-risk strategies to overcome employee resistance
manipulation
incentives
threat
What is the first step in Lewin's Three Step Change model
Refreeze
Unfreeze
Move
What is the second step in Lewin's Three Step Change model
Move
Unfreeze
Refreeze
What is the final step in Lewin's Three Step Change model
Refreeze
Move
Unfreeze
What is a positive effect of change on managers
financial and non-financial rewards
better product quality
opportunities to develop new skills
may need to develop new complex skills
what is a negative effect of change on managers
increased price of goods
increased workloads leading to stress
loss of job security if change is unsuccessful
better employment conditions
What is a positive effect of change on employees
new opportunities and responsibilities
increase of foot traffic and sales
may build long term job security
better product or service quality
What is a negative effect of change on employees
increase the price of goods and services
may need to develop new and complex skills
lowering quality to save on costs
may lose job security
What is a positive effect of change on customers
reduction in the price of goods and services
better product or service quality
creation of more jobs increasing employment rates
discontinuing or changing a good or service
What is a negative effect of change on customers
decreasing the quality of goods or services
loss of financial or job security
discontinuing or changing a good or service
increasing the price of goods or services
What is a positive effect of change on suppliers
increase the amount of resources demanded by businesses
better product or service quality
reduced roles and responsibilities
practicing CSR
What is a negative effect of change on suppliers
decrease customer traffic and sales
may decrease sales if businesses decide to switch suppliers
increasing the price of goods or services
may require adjustments in processes and supplies offered
What is a positive effect of change on the general community
increases customer traffic and sales of surrounding businesses
better product or service quality
greater ability to make donations and contribute to social causes
increasing the price of goods or services
what is a negative effect of change on the general community
loss of jobs may increase unemployment rates
decreased customer traffic if the business must relocate or shutdown
discontinuing or changing the goods or services
greater ability to make donations to charity and contribute to social causes if business change is successful
What are some CSR considerations businesses can take towards employees
engaging in two-way communication to help reduce any misunderstandings or anxiety
redeploying employees to other areas of the business
providing extra training and support when adapting to new practices
purchasing accurate technology to reduce the number of errors that occur during production
offering outplacement services to help employees find alternative employment
What are some CSR considerations a business can take towards the general community
choosing local suppliers to create employment opportunities and improve the local economy
redeploying employees to other areas of the business to minimise unemployment rate
choosing local suppliers to reduce the amount of carbon emissions produced during transport
sourcing materials from businesses that provide employees with fair pay and working conditions
What CSR considerations can a business take towards the environmemt
purchasing accurate technology which reduces the number of errors that occur during production can minimise the business' amount of waste
choosing a local suppliers to reduce the amount of carbon emissions produced during transport
building a facility which creates minimal pollution during construction and has a minimal impact on local wildlife
choosing local suppliers to create employment opportunities and improve the local economy
what are strategies a business could use to expand
new locations
cost leadership
differentiation
online sales
exporting
what are three ways to show strong leadership in change management
build a shared vision
provide job security
provide ongoing communication
have a clear plan
provide ongoing support
