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Worksheetscommunication
Total questions: 45
Worksheet time: 22mins
Using body language is ______________ communication.
verbal
non verbal
All of the following are good reasons to provide feedback except to _______.
let the sender know you received the message
ask question
correct the speaker
give information if needed
Description of communication skills
the ability to convey or share ideas and feelings effectively.
things that stop you being able to communicate effectively with other people
the ability to convey information professionallyin a short document
reports, letters, emails, social networking
Which of the following is not a barrier to communication?
Language
Noise
Distraction
Body Language
All of the following are examples of effective communication skills except.
Calm voice
Eye contact
Arms crossed
Open body posture
What is a way to identify when someone is interested in a topic you are talking about?
They are looking at their watch
They ask questions for more information
They change the subject
They yawn
Which of the following is an example of active listening?
Good eye contact.
Listener has encouraging facial expressions.
Listener shows interest in person.
All of the above.
An important part of communicating is
talking over others
always knowing what to say next
talking as much as you can
listening to others
The process of converting the message into communication symbols is known as
Decoding
Encoding
Media
Noise
Communication is always a ___ way process.
ONE
TWO
THREE
FOUR
Expressing myself in a clear manner with a clear message is the same as
speaking aggressively
effectively communicating
communication verbally
simply being nonverbal
_______________ occurs when the receiver receives the message, understands the message and responds to the message.
Compromise
Conflict
Anger
Effective communication
Communication involves __________________.
a speaker or writer
a listener or writer
all of the above
What is the role of the receiver when communicating?
To start the communication process
To receive the message and then decode it
To give signs and symbols to others
To be the primary person communicating
The listener in the communication process should always check for understanding by asking questions or repeating what was heard.
TRUE
FALSE
List of barriers to communication
Language, distraction, noise, lack of concentration
Knowledge of CSS, HTML, Java, Design and Layout skills
Meetings, telephone, group discussion
Which step is not important when effectively listening?
Face the speaker who is talking
Giving feedback to the speaker
Take notes while listening
Understanding the speaker
Who is considered the sender?
The person listening
The person speaking
The person mailing it out
The person receiving
Which communication style is this: delivering messages simply and clearly, checking for signs of active listening, and thinking about what to say before speaking.
Non-verbal
verbal
electronic
active listening
Which communication style is this: paying attention to the speaker, not interrupting the speaker, restating ideas, and asking questions.
Verbal
Assertive
Active listening
passive
Which communication style is this: communication using facial expressions, gestures, and body movements.
Verbal
Non-verbal
Passive
Active Listening
If verbal and nonverbal messages do not match, the receiver gets a _______ message.
Positive
Negative
Clear
Mixed
Exchange of spoken or unspoken messages between people
Feedback
Verbal Communication
Communication
Nonverbal Communication
Presenting a class report.
Verbal
Non-verbal
Smiling.
Verbal
Non-verbal
Choose the main reasons for communication
To offer reassurance
To express feelings and/or concerns
To form/build relationships
All of the above
The meaning or the information, thoughts or ideas in communication is called _____
channel
encoding
message
decoding
The reaction of the receiver in communication is called ______
communication
message
feedback
receiver
Posting pictures in instagram can be classified as ______ communication
effective
written
visual
non-verbal
Sign language can be classified as ______ communication
verbal
written
visual
non-verbal
Which is NOT an example of verbal communication?
Letter
Speaking
Sign language
Body gesture
Non-verbal communication is communication with the use of words and language.
TRUE
FALSE
Using your face to communicate a feeling is called
facial expression
gesture
impression
Which is NOT an example of verbal communication?
Talking
Word choice
Conversations
Eye contact
The image shows a form of ______________ _______________
Verbal communication
Non verbal communication
All of the above
This emoji is what type of communication?
Verbal
Nonverbal
Examples of correctly using speech and volume skills include...
Giving the right info, speaking at the right volume, and articulating your words.
Speaking softly, use long pauses, and positive facial expressions.
Keep eye contact, speaking loudly, and using the right language.
Hold your head high, yell all your words, and keep your eyes closed.
Which is NOT a type of non-verbal language?
Body language
Word choice
Tone of your voice
Appearance
Which element of communication is the source of the message?
speaker
encoding
channel
message
Which element of communication is the translation of the message into other words or other forms?
channel
encoding
message
decoding
Which element of communication is the meaning or the information, thoughts or ideas?
channel
encoding
message
decoding
Which element of communication is the medium through which the message is conveyed?
channel
encoding
message
decoding
Which element of communication is the process of interpreting the message?
channel
encoding
message
decoding
Which element of communication is the reaction of the receiver?
communication
message
feedback
receiver
Which function of communication focuses on sharing ideas, emotions and opinions?
control
social interaction
motivation
emotional expression
