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WorksheetsA+ Core 1 - 1101 - Quiz 2
Total questions: 35
Worksheet time: 35mins
A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media. Which of the following solutions would MOST likely satisfy this requirement?
A USB 3.1 flash drive with BitLocker to Go installed
An SD memory card with NTFS
An xD memory card with ext3
A portable hard drive with FAT32
Which of the following network devices is used to separate broadcast domains?
Switch
Wireless access point
Router
Hub
A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transports the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?
The phone requires a firmware update to address charging issues.
The charge port contains foreign objects, such as lint.
The phone's battery has swelled, preventing the utilization of the charge port.
The phone has experienced water damage, thus the battery is not charging.
A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST?
DHCP
AAA
DNS
ARP
A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?
Contaminated fuser
Worn rollers
A misfeed
Page orientation
Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause?
RAID
SSD
S.M.A.R.T
HDD
A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?
Determine the next steps to resolve the issue and document it.
Design a plan of action to resolve the issue and implement the solution.
Document the findings, actions, and outcomes.
Establish a theory of probable cause, researching internally or externally as needed.
An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows. Which of the following BEST describes the solution for running Windows software on a computer running macOS?
Operating system spoofing
Remote software provisioning
Indirect software implementation
Cross-platform virtualization
A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using?
Fiber
Cable
DSL
Satellite
An online retailer would like to add capacity to support increased sales. Additional servers have been installed. Which of the following should be used to ensure each new server is being properly utilized?
Virtualization
Clustering
Load balancer
Round-robin DNS
A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?
Inquire about possible changes.
File a damage report.
Requisition a new scanner.
Attempt to clean the scanner.
A company wants to use client-side virtualization for application testing. Which of the following configurations would BEST support this goal?
CPU 2.5GHz - 4 cores 16GB DDR4 RAM 1TB SSD
CPU 3.2GHz - 1 core 16GB DDR4 RAM 4TB SSD
CPU 2.5GHz - 2 cores 16GB DDR4 RAM 4x 1TB HDD RAID 5
CPU 3.2GHz - 4 cores 8GB DDR4 RAM 500GB HDD
A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message: Paper Jam, Jam in Fuser.
Which of the following is the MOST efficient next step the technician should complete?
Apply a maintenance kit to the printer.
Check the printer paper path to locate any obstructions.
Turn the printer on and off to see if the error clears.
Replace the fuser.
Which of the following is a valid use for PaaS?
Off-site backups
An application development environment
A virtual server installation and configuration model
A web application for asset management
A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed?
The print drum is worn and loose, causing the printing to be light in places.
The ribbon is low on ink or missing and must be replaced to get proper output.
The heating element has failed, and a new one needs to be installed for proper transfer.
The wrong type of filament is loaded, preventing it from sticking correctly.
The fuser assembly is not calibrated properly, causing it to impact the paper too hard.
The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers, in order to create a more secure environment. Which of the following would be the MOST secure way to implement the fingerprint readers?
Grant all registered employees access to each machine.
Restrict device access to only the user to whom the laptop is assigned.
Limit device access to departments and guest users.
Give each team member a USB drive that bypasses the reader to allow guest users to log in.
A technician receives several error alerts on a server after an unexpected reboot. A message states that one or more disks are in a degraded state. When the technician advances to the next error message, it indicates the OS is missing. Which of the following are the MOST likely causes of these errors? (Choose two.)
Missing drives in the OS
RAID failure
Bootable device not found
Data loss
Controller failure
A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure. Which of the following BEST meets these requirements?
RAID 0
RAID 1
RAID 5
RAID 10
A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST?
Research new webcam firmware.
Restart the computer and run system diagnostics.
Reseat the webcam.
Reinstall the webcam software and drivers.
An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D models. The workstation is configured with a 115V power supply that is rated at 200W and connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a discrete graphics solution utilizing an 8- pin power connector is installed in a PCI Express x16 slot. Which of the following indicates where the technician should begin troubleshooting?
The UPS, as 115V is insufficient for the configuration and should be increased to 220V
The power supply, as 200W is insufficient when the GPU is heavily tasked
The graphics card, as it is the component that triggers the unexpected reboots
The motherboard, as only standard PCI slots should be used for high-end graphics cards, not PCI Express slots
Which of the following technologies can allow multiple networks to traverse a switch?
VLAN
VRRP
VPN
DHCP
An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message: Date/Time Not Set Press F1 to Run Setup
Which of the following would be the BEST action to take next?
Change the motherboard.
Reseat the motherboard power connections.
Replace the CMOS battery.
Restore the BIOS to factory default settings.
A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?
Try to extract data.
Reseat the RAM modules.
Inspect the fan.
Check the CD tray.
A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?
Try to set as many pins as possible.
Install an adaptor to create a universal socket.
Verity the socket type and manufacturer.
Find a compatible motherboard for the CPU.
A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP, the issue persists. Which of the following would BEST establish the connection in minimal time?
Radio frequency ISP
Neighbor's WI-FI
Mobile hotspot
Fiber optic
A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements?
Sandbox
VDI
Private cloud
SaaS
A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Choose two.)
Network tap
Magnetized screwdriver
Tone generator
RJ45 connector
Crimper
A user acquired a new workstation and is attempting to open multiple large Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?
Increase the swap partition.
Upgrade the CPU in the workstation.
Upgrade the power supply in the workstation.
Upgrade the RAM in the workstation.
Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?
SNMP
SSH
FTP
Telnet
An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST?
SSD
CPU
HDD
RAM
Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?
Isolation
Authentication
Hardening
Authorization
A user connects a smartphone to a laptop. Which of the following types of networks has the user created?
PAN
MAN
WLAN
LAN
Recently, an organization received a number of spam emails that passed through the spam gateway. These emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?
Updating the keyword filtering
Editing the sender policy framework
Contacting the gateway vendor
Verifying DMARC is enabled
Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue?
Replace the printer paper with a new ream.
Clear the print spooler on each computer.
Reinstall the printer driver on each computer.
Perform the drum-cleaning procedure.
Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?
Line conditioner
AC voltage regulator
Uninterruptible power supply
Cloud storage backup
