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WorksheetsHT Lesson 3.02
Total questions: 14
Worksheet time: 7mins
Hospitality and tourism employees speak different languages, and have different customs and beliefs. Which type of workforce do these characteristics describe?
Homogenous
Collaborative
Diverse
Skilled
Executives of a Guatemalan tour company tend to make business decisions as a group. Which dimension of culture does this situation exemplify?
Short-term orientation
Power distance
Ethnocentrism
Collectivism
What should American hospitality and tourism businesses do if they want to sell products that will appeal to foreign markets?
Increase their prices
Eliminate trade policies
Develop financial regulations
Modify their marketing strategies
In some cultures, it is proper behavior to present flowers or chocolates to potential business partners before a meeting, while other cultures consider it inappropriate behavior. Which cultural difference does this situation exemplify?
Gift-giving protocol
Dining etiquette
Social status
Gender roles
Why do airlines offer several menu options to accommodate their passengers?
Because table manners differ by nationality
Because dietary habits often vary by culture
Because lunch is usually the largest meal of the day
Because most passengers expect large meals on short flights
How can hospitality employees foster positive relationships with international guests or clients?
Exhibit a superior attitude
Use slang when speaking with them
Be respectful of cultural differences
Avoid adapting to different circumstances
Which example is a language barrier that might occur in the hospitality industry?
Inappropriate clothing
Incorrect translations
Improper hand gestures
Offensive facial expressions
When determining the terms for a contract with a hotel located in India, an American businessperson should expect to make concessions and be patient because the decision-making process in Indian culture is very slow. Which culture difference does this situation exemplify?
Negotiating style
Personal appearance
Proper greeting protocol
Perceptions about bribery
Paul and Frederick are tour guides with the Global Tour Company. Paul speaks French, and Frederick speaks German. Which type of cultural difference does this situation exemplify?
Gender
Religious
Language
Dining etiquette
Saudi Arabians wear conservative clothing that covers the entire body, while American tour guides often wear casual apparel while on the job. Which cultural difference does this situation exemplify?
Gestures
Verbal cues
Holiday traditions
Personal appearance
What should Horning Hotels do to determine which goods and services to provide in the new hotel that it is opening in China?
Develop an interesting promotional plan
Conduct research about the Chinese culture
Organize a committee to evaluate domestic economic issues
Assume that Chinese people will accept their existing products
When developing relationships with international hospitality businesses, it is important to understand that some cultures focus on achieving future rewards through persistence and saving money. What is this dimension of culture?
Long-term orientation
Uncertainty avoidance
Power distance
Individualism
Why is it important for hotel employees to learn about other cultures?
To eliminate all guests’ complaints
To reduce differences in social classes
To prevent costly bookkeeping mistakes
To avoid offending coworkers and guests
How can hospitality and tourism businesses help their employees embrace cultural diversity?
Provide training
Emphasize differences
Develop presentations
Encourage stereotypes
