WorksheetsMarketing Strands 7-8
Total questions: 29
Worksheet time: 15mins
What system involves finding customers and keeping them satisfed?
Customer relationship management
customer satisfaction system
business-to-customer management
computerized customer search
During which step of the sale should you learn what the retail customer is looking for in a good or sevice?
approaching the customer
deterimining needs
presenting the product
overcoming objections
The path a product takes from its producer or manufacturer to the final user.
Marketing mix
Channel of distribution
Product placement
Product mix
Most common way to transport goods in the United States
Train
Air
Boat
Truck
One who acts as an intermediary by bringing buyers and sellers together.
Agent
Consumer
Producer
Principal
Business that obtains goods from manufactures and resells them to retailers.
Retailer
Wholesaler
Producer
Consumer
A person or company who makes a product for sale
consumer
retailer
manufacturer
Promotion
The microwave has a timer is an example of...
a feature
a benefit
a closed sale
No answer text provided.
Business that buys from wholesalers or direct from manufactures
Retailer
Wholesaler
Consumer
Price
person who purchases goods and services for personal use
retailer
wholesaler
consumer
Trains
Whats the most expensive way to ship goods?
Horse
Air
Truck
Train
Least expensive way to move goods from overseas to the US
Air
Train
Ship
Having a timer on the microwave will help you to not over cook your food is...
a feature
a benefit
a suggestion
earnings
Purchasing cold medication for your sick child is an example of...
impulse purchase
rational purchase
emotional purchase
Purchasing new clothes when you do not need them is an example of...
emotional purchase
patronage purchase
rational purchase
How many steps in the selling process?
4
9
7
2nd step in the selling process is...
approach customer
Determine needs
close the sale
Purchasing a Ford Truck instead of a Chevy Truck even knowing the Chevy is better is...
dumb
patronage purchase
logical purchase
First step in the selling process...
Determine needs
Approach the customer
Suggestion selling
6th step in the selling process is...
suggestion selling
determine needs
approach the customer
4th step in the selling process is...
close the sale
overcome objections
suggestion selling
suggestion selling is...
telling the customer to go somewhere else
suggesting the consumer adds to their order
nothing
Research collected for the very first time is...
Primary Research
Secondary Research
None
A technology platform or tool that allows users to automatically schedule, publish, and manage their social media content across various platforms
Marketing Mix
Outreach tools
Telephony systems
Social media automation services
A business strategy that helps companies manage their interactions with customers
Ecological Capacity
CRMs (Customer Relationship Management)
Telephony systems
Selling Plan
______________________ is a set of technologies and devices that make voice communication and multimedia data transmission over a network possible
CRM's
Outreach Tools
Social media automation
Telephony systems
The _______________________________ is the percentage of users that take the desired action, is a main metric used in sales.
Conversion rate
Selling Rate
Marketing Rate
Relationship building
What's the most expensive way to ship goods?
Horse
Truck
Air
Train
Business that obtains goods from manufactures and resells them to retailers.
Producer
Retailer
Wholesaler
Consumer
