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Worksheetsquestions for people
Total questions: 10
Worksheet time: 15mins
Chrome OS is an example of a(n) _________ because it depends substantially on processing and storage provided by cloud-based servers.
thin client
forked license
ARM
Linux
What is the maximum amount of memory supported by a 32-bit Windows operating system?
1GB
4GB
16GB
32GB
What term describes one or more characters following the last period in a filename, such as .exe, .txt, or .avi?
File name
File extension
File version
File path
What type of software is used to control a computer?
Application
Operating system
Utility
Interface
Patrick is working on a computer that is having wireless network connection issues. Patrick decides that he needs to take the laptop with him to repair it and then return it to the user. While Patrick is replacing the wireless network card, he receives a phone call from the user. The user wants to know where the laptop is because he is leaving on a business trip that day and needs the computer.
What should Patrick have done to avoid this situation?
Provided proper documentation on the service provided.
Actively listened to the user.
Offered the user different repair options.
Not been distracted by text messages while working on the computer.
Lane is very nervous about going to visit the person on his help desk ticket. There are several notes from senior technicians about the client, and most of the notes are about how difficult she is to deal with.
What advice can you give Lane for dealing with this difficult client? (Select all that apply.)
Just ignore her and get to work on the computer.
Try not to argue with her or be defensive.
When talking with her, use clarifying statements to show her you understand the problem.
Don’t dismiss what she says the problem might be.
Manuel is working on a project in Visual Studio. He wants to keep this program showing on the entire desktop, but he also needs to have several other applications open so that he can research the project.
What feature in Windows 10 will allow Manuel to view Visual Studio on the full desktop and have other applications open at the same time?
Task View
Snap Assist
PowerShell
Live tiles
Which of the following is not considered good customer service? (Select all that apply.)
Be on time.
Avoid distractions
Follow up with the customer.
Disclose the experience on social media.
Meet timelines, and if not possible, explain why.
You run the ipconfig /all command on your Windows computer and see a hexadecimal value that looks like this: E0-70-EA-4E-AB-A5What does it represent? Select two.
IP address
Port number
MAC address
Logical address
Physical address
A restricted computer lab at a college has been set up with local authentication. Students are able to log in but do not have internet access. You check the network settings on one of the computers and it has an IP address of 169.254.1.10. What is the problem?
The AAA server is not reachable
The NAT server is not reachable
The DNS server is not reachable
The DHCP server is not reachable
