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WorksheetsFinal Quiz
Total questions: 115
Worksheet time: 2hrs 55mins
Organizational structure where departments defined by the services & activities they contribute to the organization‘s mission is ________ structure
functional
divisional
geographic
matrix
What are the two main categories of financial rewards?
Compensation and work/life balance
Employee benefits and career development
Direct (monetary) and indirect (benefits)
Training and employee benefits
The process of maintaining awareness of opportunities and threats is known as ____________
Environmental scanning
Strategic planning
Contingency planning
Workforce planning
The purpose of the wage curve is to .
show the relationship between the value of the job and the current average pay rates
equate jobs of similar difficulty or importance as established by job evaluation
choose benchmark jobs within each pay grade
cluster jobs into logical groupings
Which of the following represents sound advice with respect to dealing with employees who remain with an organization after downsizing?
Let the employees who remain know when the final round of layoffs is done (so they can feel more secure and confident)
Encourage the employees who remain to be loyal to the organization, just as the organization has found a way to be loyal to each of them
Minimize the amount and frequency of communication (to avoid the possibility of creating unrealistic expectations or of saying something that might change)
Communicate clearly, frequently, and in a truthful manner with the employees who remain
Which of the following terms refers to the background investigations, interviews, tests, and physical exams that firms use to identify viable candidates for a job?
selection tools
personnel techniques
job analysis methods
forecasting tools
What is a key element for an effective whistleblowing policy?
Immediate and maximum public exposure of the informatio
Carefully planned management retribution
Initial anonymity for the whistleblower
Compensation for the whistleblower
_____________ is an interview technique asking a job candidate to provide real-life examples of their abilities, questions are designed to determine the candidate’s ability to handle the job and handle specific situations.
Competency-based interview
Situational interview
Unstructured interview
Panel interview
Wilton Carpet and Flooring supports local children's sports teams by providing uniforms and practice gear. Which of the following terms best describes the activities of the firm?
Outsourcing
Egalitarianism
Empowerment
Social responsibility
Which of the following provides a summary of a firm's intended direction and shows, in broad terms, "what we want to become"?
mission statement
strategic plan
vision statement
marketing plan
One of HR’s strategic abilities, according to Cascio and Aguinis, is scanning and sensing changes in the outside environment that could affect HR’s role in supporting the organization’s strategy and in implementing the HR strategy.
Which is an example of scanning and sensing the external environment?
Gathering information about technologies that could increase HR productivity
Networking with leaders of other functions to build consultative relationships
Creating alignment between the HR and organizational strategies
Conducting annual employee surveys
Four questions (12, 13, 14 & 15) will be on case 1.
Refer to Additional Case 1. Critical human resource tasks during this merger include all the following EXCEPT:
retaining key talent
merging the firms' cultures
choosing top management
enforcing current rules
Refer to Additional Case 1. In case you (the HR manager the new entity) decided to benefit from the services of human resource consulting firm. All of the following are services that will be offered/provided by the consulting firm EXCEPT _______________.
aligning compensation programs
overseeing database recovery systems
helping to determine which employee is best for which role in the new organization
identifying key talent and suitable retention strategies
Refer to Additional Case 1. Currently you (the HR manager the new entity) experience a high level of employee theft. Which of the following would be the LEAST effective method of preventing employee theft?
Performing regular financial audits
Developing open lines of communication
Appraising performance with 360-feedback
Creating a whistleblowing policy and disseminate it allover the organization
Refer to Additional Case 1. After you decide that you are going to conduct an employee survey, what is the first step that you should take?
Select an internal or external consultant.
Secure management buy-in.
Determine the survey methodology.
Decide upon the survey content.
________________ is the process by and through which organizations deliberately and intentionally decide on the marketing strategy that will be used to promote the company reputation within the labor market.
Employer branding
Return on investment
Employee engagement
Employee retention
Which term BEST describes why an organization’s employment brand and EVP are important?
Growth strategies
Knowledge sharing
Succession planning
Candidate and employee engagement
Richard was recently offered a position as vice president of marketing at a national retail chain. As a top executive at the firm, Richard will most likely be compensated with all of the following EXCEPT .
stock options
pension plans
supplemental life insurance
sales commissions
All of the following are considered best practices for administering fair performance appraisals EXCEPT .
explaining how subordinates can improve their performance
basing the appraisal on observable job behaviors
using subjective performance data for appraisals
training supervisors how to conduct appraisals
Central basic factors that establish how several jobs compare to one another and that determine the pay for each job are called -------------.
compensable factors
job evaluation factors
ranking factors
analysis factors
____________ is an increase or decrease in pay based on changes in economic conditions in a geographic location or country
COLA (Cost-of-Living Adjustment)
Pay for Performance
Merit Increase
Pay compression
A ___________ is comprised of jobs of approximately equal difficulty or importance as established by job evaluation.
wage curve
benchmark
pay grade
class
_____________ is a part-time or temporary employee.
A person who is hired part-time to work under a contract or for a fixed period of time
Contingent worker
Residency worker
Returnee worker
Assignee worker
What is an advantage of the shared services (CoE) structure in HR ?
(choose 2 out of 5)
Strategic partnering opportunities
Duplication of effort
Efficient use of HR expertise
Reduced staff requirements allover the organization
Reduce transactional activities load in favor of value creating activities
Which of the following is a primary challenge of strategic HR planning?
Encouraging employees to accept empowerment strategies
Building HR strategies independent of the overall business strategy of the company
Developing strategies that offer the firm a sustained competitive advantage
Reacting appropriately to problems in the internal and external environment
The ________ of the Texas Energy Commission indicates that the organization assesses and acts through public and private partnerships to improve energy systems that promote a strong economy and a healthy environment.
mission statement
strategic plan
code of ethics
vision statement
A company's ________ strategy identifies the portfolio of businesses that comprise a firm and the ways in which these businesses relate to each other.
competitive
functional
business unit
corporate level
Which is a leading indicator of an organization’s performance?
Average time to market
Number of engineers with advanced degrees on staff
Market share
Number of product designs in the pipeline
______________ is an evaluation of the strengths, weaknesses, and development needs of human resources required for organizational performance
HR development
HR business partnership
HR audit
HR strategy
Strategic planning is a step-by-step process through which an organization does all of the following except:
Ensures its individual and organizational readiness for the future
Identifies where it wants to be and what it wants to accomplish in the long term (often 3–5 years)
Builds HR strategies independent of the overall business strategy of the company
Begins to map out how its vision and mission for the long-term will be attained
The balanced scorecard _____________
Consists of a variety of nonfinancial measures of success and is intended to be used as a tool to balance out other traditional financial measures of success
Consists of a variety of financial measures of success and is intended to be used as a tool to balance out other tools that only incorporate one single financial measure of success
Consists of a variety of financial and nonfinancial measures of success and is intended to balance them against each other within the scorecard
Consists of a variety of measures that are predicated on the evaluative ratings, or scores, collected from multiple stakeholders pertaining to multiple financial and nonfinancial measures of success
“…a pattern of shared basic assumptions that the group learns as it solved its problems of external adaptation and internal integration, that has worked well enough to be considered valid and, therefore, to be taught to new members as the correct way you perceive, think, and feel in relation to those problems.”
Edgard Schein referring to (a)
An HR audit is likely to yield information about all of the following except ____________
The usefulness, appropriateness, and effectiveness of the employee handbook
Strategies and action plans for decreasing noncompliance with legal requirements
Grievances, their causes, and their impact
The degree to which the organization complies with HR-related legal requirements
Which of the following indicates the division of work within a firm and the lines of authority and communication?
process chart
employee matrix
organization chart
corporate overview
Generally speaking, when an employee handbook is submitted as legal evidence, which of the following factors is usually most important?
Employee acknowledgement
Diversity, equity and inclusion policy
Sexual harassment policy
Records retention policy
Which term refers to employing an individual with a history of violent or illegal behavior without conducting a background check or taking proper precautions?
Employee-at-will
Negligent hiring
Abatement
Sabotage
On Alicia's first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Alicia learned about employee benefits packages, personnel policies, and the structure of the company.
In which of the following did Alicia most likely participate?
recruitment
selection
employee orientation
employee development
Which of the following is an effective guideline for using social networking sites for recruiting?
Use social networking sites to complement your existing recruitment channels.
Avoid connections between the networking site and the organization’s website.
Assess candidates based on their ability to navigate the social networking site.
Use social networking sites to communicate all the contents of your organization’s website.
____________ is the process of identifying and fostering (encouraging) the development of high-potential employees
Succession planning
Employee value proposition
Organizational capabilities
Performance appraisal
What is the primary HR challenge of outsourcing?
It raises labor costs because of overtime requirements
A firm is still accountable for the actions of its subcontractors, but it exercises less control
over them
Subcontractors tend to take on less work than they can handle, which means that the firm needs to hire additional workers
Customers tend to be more satisfied with subcontractors than with regular employees, which creates conflict in the workplace
What is the type of interview which lists the questions ahead of time?
structured interview
unstructured interview
competency-based interview
behavioral interview
Which question would most likely be answered by a job analysis?
What machines are required for the job?
What job design method is best for the position?
What recruiting methods are used for filling the job?
What performance appraisal system is used to evaluate the job?
_____________ is the sum of persons employed and the unemployed. Together these two groups of the working-age population represent the supply of labor for the production of goods and services
candidate pool
applicant population
labor market
labor force population
What has been the most significant impact of modern technology on job analysis methods?
Extensive use of the Internet by HR managers enables more people to telecommute from
locations far from corporate headquarters.
Corporate use of the Internet and intranet (internal corporate platforms) has enabled HR managers to distribute and collect job analysis surveys to employees in multiple geographic locations.
Worker functions have changed as a result of modern technology, so the DOL procedure for
data collection has been modified and categories have been altered.
The ability to falsify information on Internet surveys has led to an increase in interviews and
observations by HR managers to collect accurate job analysis information.
(a) is the average time to hire people for job vacancies
Which HR task can be effectively outsourced to allow HR to focus on strategic activities (choose 2 out of 5)
Benefits management
Payroll administration
Organization development
Employee development and engagement
Talent acquisition
__________ is an approach to planned organizational change in which the employees formulate the change that's required and implement it.
Action research
Succession planning
Organizational development
Participative talent management
Three questions (48, 49 & 50) will be on case 2.
Refer to Additional Case 2. Which type of training would be best at McBain?
E-learning
VR training
Off-the-job training
Apprenticeship
Refer to Additional Case 2. HR at McBain has decided to use an instructor-led program to train managers. Which of the following best supports this decision?
The training and development budget at McBain is very limited.
Job aids help McBain managers to recall the KSAs needed for different jobs.
Performance appraisals at McBain are conducted twice a year for most employees.
HR expects managers to have many questions regarding McBain's policy changes.
Refer to Additional Case 2. HR at McBain has decided to use an asynchronous program to train managers. Which of the following best supports this decision?
Managers cannot agree on the best time to schedule training.
HR representatives team with managers for performance appraisals.
Newly hired managers recently participated in orientation training sessions.
Most departments at McBain benefit from cross-functional team managers.
The definition of organizational development emphasizes the use of planned interventions. What best describes the purpose of these interventions?
To develop an organization’s competitive advantages
To use collaborative processes to develop new products and services
To enhance effectiveness and efficiency and increase employees’ well-being
To align the organization’s resources with its long term initiatives
Which of the following terms refers to the process of evaluating an employee's current and/or past performance relative to his or her performance standards?
employee selection
performance appraisal
employee orientation
organizational development
Which process involves assessing the company's strategic needs, appraising the current performance of managers, and building skills of managers?
management (or leadership) development
performance review
strategic management
management by objectives
The continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning their performance with the organization's goals is known as ___________
performance review
performance analysis
performance appraisal
performance management
Which of the following is a specific example of a career development activity?
job evaluation
training workshop
college recruitment
performance appraisal
What does the 70-20-10 rule indicate as the best way to structure adult learning and development?
70% challenging assignments, 20% developmental relationships, and 10% coursework and training
70% on-the-job training, 20% coursework and training, 10% self-study
70% coursework and training, 20% developmental relationships, 10% self-study
70% developmental relationships, 20% challenging assignments, and 10% coursework and training
What is the first step in the ADDIE training process?
assessing the program's successes
appraising the program's budget
analyzing the training need
acquiring training
__________ training occurs in real time with the instructor and participants all online at the same time.
__________ training is when the student and instructor are not in the virtual classroom at the same time, such as in a self-paced online program.
Asynchronous & Synchronous
Microlearning & Distance learning
E-Learning & Blended learning
Synchronous & Asynchronous
(a) is a learning method that combines mix of different types of learning, e.g. face-to-face teaching, online learning, coaching and/or on the job training
____________ is a term covering a wide set of applications and processes, including web-based learning, computer-based learning, virtual classrooms, and digital collaboration.
Microlearning
E-learning
Blended learning
Double-loop learning
A graphic model that presents a precise overview of the knowledge, skills, and behaviors someone would need to perform a job well is known as a(n) .
competency model
scatter plot
classification table
organizational chart
All of the following guidelines will most likely improve the effectiveness of a performance appraisal EXCEPT ___________.
maintaining a diary of employees' performance during the year
knowing the advantages and disadvantages of different appraisal tools
developing a plan to assist employees with performance improvement
using a graphic rating scale to ensure fair and consistent ratings
Stephanie manages the accounting department at an advertising agency. She needs to conduct performance appraisals for the eight employees in her department.
Stephanie wants a performance appraisal tool that is highly accurate, compare an individual’s performance against specific examples of behavior that are attached to numerical ratings, and uses critical incidents to help explain ratings to appraisees.
Which performance appraisal tool is best suited for Stephanie?
graphic rating scale
alternation ranking method
critical incident method
behaviorally anchored rating scale
Why is OED expertise necessary for HR professionals?
Interventions usually intersect with HR responsibilities.
It is better for organizations to use in-house OED experts than third-party experts.
It makes HR leaders more credible in the eyes of senior management.
OED results can be measured more easily in terms of economic impact to the organization.
What is the compa-ratio for an employee who earns $15 per hour where the salary range has a midpoint of $12 per hour?
0.03
0.80
1.25
1.75
____________ is a written description of the principles, behaviors, and responsibilities that an organization expects of its employees
code of conduct
disciplinary chart
employment contract
job offer
A performance meeting allows the employer and employee to discuss the facts and how the employee‘s performance is affecting the organization.
What else should be part of a performance meeting?
Steps for corrective action
Peer review
Discussion with senior leadership
Dispute/conflict resolution
A project team working on the design of a total rewards strategy decides to survey employees’ attitudes. This survey is done during which project phase?
Assessment
Design
Implementation
Evaluation
Beth, a small business owner, wants to ensure external equity when establishing pay rates. Beth should most likely ___________ .
use wage curves to price each pay grade
compare performance appraisals
conduct a salary survey
check online pay sites
Which of the following is a long-term pay policy that can protect jobs and control labor costs by linking compensation to production?
Profit sharing
Internships
Overtime pay
Early retirement
The indirect financial and nonfinancial payments employees receive for continuing their employment with a company are called (a) .
An HR manager conducting an HR audit on compensation would most likely search for __________
current job descriptions
workforce health and safety training
completed benefit enrollment forms
compliance with labor laws
A compensation method related to an employee’s individual performance is known as ________
a differential pay plan
a step plan
a merit pay plan
piece rate system
Which benefit has the BEST potential to reduce an employer’s health-care costs?
Promoting a wellness program
Offering flexible work hours
Providing a parent with unpaid leave for qualified child-rearing issues
Offering more paid vacation or holiday leave than legally mandated
All of the following types of information will most likely be collected by a human resources specialist through a job analysis EXCEPT _______ & _______. (choose 2 out of 5)
work activities
human behaviors
performance standards
employee benefits options
individual development needs
Which of the following terms refers to a systematic comparison done in order to determine the worth of one job relative to another?
job analysis
job evaluation
job description
job classification
MTR Enterprises failed to provide adequate safety training to one of its employees. As a result, the employee harmed a customer. A court would most likely find MTR liable for ________.
discrimination
negligent training
occupational fraud
hazardous training
What is the best definition of duty of care?
Obligation to protect employee health and safety
Due diligence in hiring and firing
Preserving employees from injury due to work site incidents
Taking steps to identify threats to global assignees
A mining company has had a safety program in place for over ten years. It has been effective in decreasing workplace accidents and injuries. What should HR recommend?
Review the technology used in the program to see if newer, more effective technology is now available.
Leave the program as it is, since it appears to be effective.
End the program and develop an entirely new one. Ten years is too long.
Consider scaling the program back since it has apparently changed employee behavior.
Workers’ compensation benefits are provided
for an approved work-related accident or illness.
only in cases where the organization’s safety and health rules are deemed negligent.
only to workers in the construction and other “heavy” work industries.
for off-the-job injuries.
Which of the following shows the relationship between the value of the job and the average pay for this job?
benchmark
pay grade
scatter plot
wage curve
________________ is "the process of assessing exposures to loss within an operation and determining how best to eliminate, manage or otherwise reduce the risk of an adverse event from having a negative impact on the business."
Risk management
Workplace safety
Security
Crisis management
Which of the following terms refers to a set of instructions, diagrams, or similar methods available at the job site to guide the worker?
task analysis record form
position replacement card
skills sheet
job aid
What organization will be most effective at managing risk?
An organization that has a highly compartmentalized structure
A firm known for its rapid response to business crises
A firm that includes the issue of risk awareness in its onboarding process
A firm that rewards managers based on decreasing numbers of compliance issues
What HR risk management action contributes directly to a business continuity effort?
Maintaining succession plans
Training staff in first aid
Communicating evacuation plans to all employees
Developing channels to facilitate reporting threats
What is a benefit of the mutually exclusive, completely exhaustive (MECE) approach to risk management?
Confidence that all risks have been identified and analyzed
Reduced involvement of employees in risk identification
Greater acceptance of risk management initiatives by employees
Reduced expense of risk management tactics
What is risk?
Organization’s vulnerability to external threats
Effect of uncertainty on achieving objectives
Aggregate value of opportunities and threats an organization faces
Techniques used to minimize loss and maximize gain associated with uncertainty
What are the categories of risk in the COSO ERM Framework?
Compliance, financial, operational
Internal, external, strategic
Preventable, unpreventable, unknown
Strategy, operations, financial reporting, compliance
Which document is a comprehensive text that details every aspect of company policy, the procedures for following those policies and the forms necessary to complete each process?
Policies and procedures manual
Risk assessment
Code of conduct
Employee handbook
What is the primary purpose of a health and safety audit?
To determine if policies are being followed
To assess the soundness of a policy
To identify more appropriate risk management strategies for identified risks
To update health and safety programs to reflect new technologies
Three questions (91, 92 & 93) will be on case 3.
Refer to Additional Case 3. The change in the workforce at Caplin is an example of the environmental challenge of:
decentralization.
skill shortages.
workforce diversity.
rapid change.
Refer to Additional Case 3. Caplin's discussion of costs, quality, and capabilities shows that the firm is trying to address the:
organizational challenge of competitive position.
environmental challenge of rapid change.
individual challenge of matching workers with jobs.
market challenge of changing customer needs.
Refer to Additional Case 3. Which of the following would most likely improve employee work habits at Caplin?
Offering telecommuting opportunities to all employees
Making adjustments to the firm's organizational culture
Outsourcing most clerical jobs to overseas firms
Implementing a focus strategy
----------- is a systematic tool for gathering, storing, maintaining, retrieving and revising HR data.
Human resource information system (HRIS)
Learning management system (LMS)
Knowledge management system
Applicant tracking system (ATS)
An important characteristic of SaaS is that software is ________
sold and licensed as a singular product.
more secure from cyber-attacks than static databases.
utilized or subscribed as a pay-per-use or pay-as-you-go service.
managed entirely by an organization instead of an external vendor.
How does knowledge management augment individual and organizational performance?
By creating, acquiring, sharing, and managing knowledge
By documenting HR value
By controlling Internet access
By improving the accuracy of information
HR uses a webconference to deliver a presentation about a policy change to geographically dispersed participants. This web conference BEST describes an application of __________
Cloud computing.
Groupware
Knowledge management.
Service-oriented architecture.
What is an electronic system that holds course content information and suggested curriculum, trainings and certification paths?
Knowledge management system
Learning management system
Performance management system
Talent management system
Reporting mechanisms that aggregate and display metrics and KPIs are _________
Digital dashboards
cloud computing
gap analysis
employee self service
A potential benefit of big data for HR is _________
improved strategic analysis.
superior data security and scalability.
better-quality lessons learned from technology projects.
less reliance on analytics.
When should an organization begin engaging employees?
Job interview
Orientation
Performance review
Recruitment
What is the typical compensation structure for on-demand recruiting services?
hourly rate
commission
percentage fee
signing bonus
Which of the following is a service that provides short-term specialized recruiting to support specific projects without the expense of retaining traditional search firms?
top-executive searches
contingent-based searches
on-demand recruiting services
just-in-time recruiting services
Pamlico River Productions is seeking a top-level manager to oversee its finance division. Qualified candidates can be difficult to find, so the business would most likely benefit from using a(n) to recruit potential candidates.
executive recruiter
temporary agency
Internet-based job site
alternate staffing recruiter
What is an advantage of using employee referral campaigns?
Local, hourly workers can be recruited quickly.
Applicants have received realistic job previews.
Rewards and incentives are eliminated.
Applicants have community ties.
Carson is gathering information for an HR audit. With which of the following areas should he be concerned?
Work teams
Turnover rate
Available technology
Employee interdependence
The ability to compare sourcing data and hiring results is an example of a(n)
metric.
workforce analytic.
benchmark.
assessment method.
What is action learning?
Simulations involving hypothetical problem solving
Role-playing
Learning and building skills while working to solve real business issues
Learning and building skills while working to solve real business issues
Which of the following is an environmental challenge faced by modern HR managers?
Job insecurity
Decentralization
Globalization
Self-managed work teams
Which of the following is a motivator, according to Herzberg?
Recognition for accomplishments
Relationships within the company
A positive working atmosphere
Salary and benefits
Organizational restructuring over the past two decades has primarily led to firms with:
more managers and fewer laborers as automation eliminates lower-level jobs.
fewer people between the CEO and the lowest-ranking worker.
fewer self-managed work teams.
more mid-level managers.
When considering HR strategies regarding employee separations, managers must consider whether to:
use layoffs or voluntary inducements to downsize a firm.
encourage decentralization or centralization of the firm to better enhance employee relations.
compensate long-term employees more than recent hires.
create rigid job descriptions to separate the responsibilities of managers and subordinates.
Antone is applying for a job with Boscom Manufacturing as a chemical engineer. During the interview, Antone is asked the following question: "How does extreme heat affect hydrochloric acid?" The interviewer is most likely trying to assess Antone's .
motivation
flexibility
knowledge
leadership
Which of the following will most likely occur during the third step of the ADDIE training process?
creating training materials
training a targeted group
evaluating the success of the program
estimating a budget for the training program
Tyler, a new accounts representative at Martin Marketing, is learning the job by actually doing job-related tasks such as contacting customers. Tyler is most likely participating in .
modeling
social learning
socialization
on-the-job training
