WorksheetsWhat's the SLA!
Total questions: 10
Worksheet time: 5mins
What is the time length for Doc's SLA?
12 Hour Target
10 Hour Target
8 Hour Target
6Hour Target
On November 5th, both NJ and Manila SLA for Doc's was above 95% and the average handle time was under 1 hour.
True
False
What is the SLA time frame for Redeems?
24 Hour Target
12 Hour Target
6 Hour Target
4 Hour Target
The Image attached is the Pending Volume at 8am on November 7th. What is the total pending Volume for NJ?
173
4364
4191
137
What is the SLA time frame for Risk Alerts?
48 Hour Target
24 Hour Target
12 Hour Target
72 Hour Target
What SLA Target did NJ reach on Nov 2nd for Risk Alerts?
91.23%
49.06%
24.38%
81.24%
What is the SLA time frame for CSM?
48 Hour Target
7 to 10 Business Days
12 Hour Target
24 Hour Target
NJ received 1056 incoming Risk Alerts on November 5th. How many Alerts were handled on November 5th?
723
550
1050
587
How many Skins/States were below 90% for the NJ CSM SLA?
8
4
7
10
Do we have the Competitive Spirit and Skills to achieve 90% and Higher across the Board for all the Skins/States we handle?
Yes
Confident Yes
