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Worksheets2025-2026 Business Management Final Exam Review
Total questions: 81
Worksheet time: 1hrs 21mins
The process of accomplishing the goals of an organization through the effective use of people and other resources
management
planning
management science
management strategy
Which function of management requires working with employees to ensure that they are motivated?
planning
organizing
leading
controlling
Which function of management focuses on finding the right employees with the right skills for a particular job?
organizing
staffing
leading
planning
Which level of management spend the most time involved in the planning function of management.
executives
middle managers
supervisor
The Industrial Revolution began primarily because of
large number of people unable to find work
the growth of corporations in the US
the inventions of machines allowing the faster processing of raw materials
managers using practices to improve productivity of employees
Which of the theories of management studies the way work is organized and the procedures used to complete a job to increase worker productivity?
classical management
administrative management
behavioral management
quality management
Which theory of management developed the idea of organizing businesses into departments and having different levels of management?
classical management
administrative management
behavioral management
quality management
Which theory of management focuses on improving an organization by understanding employee motivation?
classical management
behavioral management
administrative management
quality management
The belief that each employee must receive direction from only one manager to avoid conflict is called
authority
responsibility
unity of command
unity of purpose
If a manager believes that his employees will not work to their potential without close supervision, he supports which of the following theories?
Theory X
Theory Y
Theory Z
Theory Y states
employees need close supervision
employees will work hard if they are involved in decisions regarding their work
organizations should work to build a sense of teamwork within a organization
employees will work harder if they see managers working to improve their work environment
Which of the following is NOT a management role?
communicators
rule enforcer
relationship builder
decision maker
People, facilities, money, equipment, and materials are the _____ of an organization.
tools
resources
work
operations
A (an) _____ is any individual who is subject to the authority and control of another person.
employee
manager
subordinate
A document that identifies tasks to be done, employees assigned to the work and a time frame for when the work will be completed is called a
time sheet
work schedule
contingency plan
As first level managers, supervisors are responsible for
developing company plans
designing new products and services
handling day-to-day operations of the business
increasing the overall profit or loss of the business
A ______ is a situation which requiring a solution.
symptom
problem
what-if analysis
Which of the following is NOT a step in the problem solving process?
Identify the problem
Evaluate the symptoms
Gather relevant information
Select an optimal solution
Which type of power is based on the ability to control rewards and punishments?
position
reward
expert
identity
Which type of power is given to people because others want to be accepted by them?
position
reward
expert
identity
Leadership ability is important to managers because
a manager without leadership skills has no way to influence employee behavior
businesses will not hire a manager without leadership skills
leadership helps managers satisfy employees'' needs while also meeting the goals of the business
managers must get work done whether or not employees want to do it
Which of the following is NOT a human relations skill?
self-understanding
understanding others
developing job satisfaction
developing soft skills
Which of the following skills do most employers look for when hiring young employees?
hard skills
human relations skills
soft skills
Which of the following statements about leadership is true?
For the most part, effective leaders are "born" with many leadership skills
Businesses prefer to develop the leadership skills of employees rather than hire people with those skills
The leader of a work team is usually the employees' manager
With proper training, most people can become effective leaders
Getting people to support the same goals of the company and work well together to accomplish them is called
human relations
team building
management
leadership
The way a manager treats and supervises employees is called a ______________. It includes the way a manager gives directions and handles problems.
team building
leadership style
strategic planning
operational planning
A _______ leader is one who encourages workers to share in making decisions about their work
democratic
autocratic
situational
open
A (an) _________ leader gives little or no direction to his employees.
autocratic
situational
open
democratic
Managers who use close management believe that
employees generally enjoy their work
experienced employees are able to perform their jobs well
employees only work when they have to
employees want to be part of a team
Of the 4 styles of leadership, the one in which managers are the most flexible in their approach is
autocratic
democratic
open
situational
When confronted with an employee's personal problems that affect the employee's work or that of other employees, the manager should
allow the employee to work through the problem alone
help the employee identify services offered by the business that will help solve the problem
take personal responsibility for counseling the employee
begin termination proceedings on the employee
Appropriate procedures for handling violations of work rules would include each of the following EXCEPT
provide a verbal warning for the first infraction
ignore minor violations but respond to major ones
put a written reprimand in the employee's file
give the employee a short suspension
A written description of the nature of a business, its goals and objectives, and how they will be achieved is called a
SWOT analysis
business plan
strategic planning
policies and procedures
Which type of planning done by an organization is considered short-term and identifies specific goals for each part or department of a business
strategic planning
operational planning
SWOT analysis
A short, specific statement of a business's purpose and direction is a
mission statement
vision
policy
procedure
Planning provides all of the following benefits to a company EXCEPT
encouraging managers to be more specific and objective in their decisions
helping managers to determine whether the business is making progress
ensuring a business will be successful and profitable
providing a guide for managers when making important decisions
Which of the following is NOT a characteristic of an effective goal?
goals should be specific and meaningful
goals should be achievable
goals should be inconsistent with the company's overall goals
goals should be clearly communicated
The financial plan for business operations developed for a specific period of time is called a
policy
procedure
budget
schedule
A sequence of steps to be followed for performing a specific task is called a
standard
policy
procedure
schedule
Which of the following is NOT a purpose of an organizational chart
to show the major departments within an organization
allow employees to see who they are accountable to
identify lines of authority within an organization
to see the salaries of individuals within an organization
The principle which states that each employee should report to only one supervisor at a time for a particular task is called
unity of command
accountability
responsiblity
chain of command
The principle which describes the number of employees that one manager should supervise to effectively implement the organizations goals is called
span of management
accountability
unity of command
responsibility
For work teams to be successful in an organization, team members must be competent in all of the following areas except:
technical job skills
interpersonal skills
administrative skills
financial skills
An example of an intrinsic motivation factor is
praise from another employee
a pay increase
personal satisfaction
the admiration of coworkers
Rewards and punishments are examples of which type of motivation
intrisnic motivation
extrinsic motivation
The efforts to increase the effectiveness and efficiency of specific business operations are known as
organizational change
team effectivness
consensus building
process improvement
According to whose theories of motivation should managers identify whether their employee has the need for power, affiliation or achievement and put them in positions where those needs can be met.
Maslow
McCelland
Herzberg
Which of the following is NOT an effective way for a manager to implement change?
Do not move too quickly to implement change
Do not communicate with employees about the change until a final decision has been made
Ask employees for ideas on effective solutions and procedures
Be less critical of mistakes made by employees while changes are being made
What are three types of standards (click 3 answers)
quantity
time
cost
budgeting
The difference between current performance and the standard is called the
policy
variance
profit
The final step managers take in the controlling process is
following performance standards set to help meet company goals
measuring performance using established standards
establishing new goals
taking corrective action when standards are not met
Consistency in products and performance is measured with a
quality standard
quantity standard
time standard
cost standard
Which of the following is NOT one of the actions that managers should take if they discover that performance is not meeting standards?
Take steps to improve performance
Change policies and procedures
Revise the standard
Assign the problem to a trusted and valued employee
A production manager who specifies the minimum number of units to be produced each day, hour, or month is establishing a
variance
time standard
quality standard
quantity standard
The ability of businesses from one country to compete with similar businesses in other countries is known as
domestic competition
multinational competition
global competition
fair competition
Which of the following is NOT one of the ways companies can achieve efficiency?
specialization of effort
reducing prices charged to customers
better technology and innovation
reorganization of all work activities
An example of income that would be included in the underground economy but not included in the GDP is
small-business profits
income generated by oil and gas production
income from sale of services
cash paid for work that is not reported on taxes
Which of the following is not offered to a franchisee by a franchisor?
help finding a location for the business
operating policies and procedures
a guaranteed minimum profit
the use of company's name and trademark
When Apple Computer built a personal computer, it was an example of
global competition
a new-product franchise
a marketing activity
an innovation
The highest point of expansion is
a recession
a depression
a peak
a trough
When the economy grows at a faster than ideal rate, we are in a period of
unemployment
inflation
contraction
Where is unemployment shown on a graph of the business cycle?
space between the peak and the growth trend line
space between the trough and the growth trend line
space on the growth trend line
Jobs are lost when the economy
grows
shrinks
stays the same
A business cycle is defined as a
peak, trough, peak
trough, peak, trough
peak, recession, peak
What are the 3 economic goals of every country? (chose 3)
promote economic growth
limit inflation
prevent excessive unemployment
have the GDP grow at an acceptable rate every year
The point at which supply and demand are equal is called
market price
base price
sale price
In a ______ economy the government owns most if not all of the countries resources
command
market
mixed
Which of the following BEST describes the political-economy system of the US?
capitalism
communism
market economy
The number of products that will be bought at a given time at a specific price point is
demand
supply
proft
business cycle
On a demand graph, the demand curve slopes in which direction?
upward
downward
in a straight line parallel to the x axis
Which type of utility is created when a product or service is available when it is needed or wanted?
time
place
possession
form
Which type of utility created when a product or service is available where it is needed or wanted?
place
form
possession
time
NAFTA includes
The United States and the European Union
United States and Canada
United States and Mexcio
United States, Canada, and Mexcio
When a company sells its products to a business in another country, which of the following international business activities are they involved in?
importing
exporting
wholly owned subsidiary
strategic alliance
The country in which a business has its headquarters is called the
host country
home country
parent firm
subsidiaries
A ______ limits the amount of a foreign good permitted to enter the country.
tariff
santion
embargo
quota
The value of one country's currency compared to another's is called a (an)
dumping
exchange rate
sanction
tariff
Which of the following is NOT a barrier to free trade?
tariffs
dumping
quota
importing
The theory that a country should specialize in products or services that it can provide more efficiently than other countries is called
international specialization
competitive advantage theory
comparative advantage theory
specialization theory
A type of culture in which people communicate directly and explicitly and are expected to get to the point directly and not beat around the bush is a/an
direct culture
explicit culture
low-context culture
high-context culture
An agreement between 2 or more countries to remove all restrictions between them on the sale of goods and services, while imposing barriers on trade and investment from countries that are not part of it, creates a/an
free-trade zone
economic union
trade alliance
trading bloc
