WorksheetsHMPE2 MODULE 2 QUIZ
Total questions: 25
Worksheet time: 18mins
These are buildings, large equipment, or areas intended for specific purposes of guest's satisfaction, comfort, convenient and pleasure. (WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)
(a)
Considered the final stage of the guest cycle and involves the guest’s check-out process.
(WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)
(a)
What do you call to that agreement between the company and the establishment that allows certain staff to charge back the costs and expenses to the company? (WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)
(a)
What do you call to the system used by hotels to store, retrieve information and conduct transactions? (WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)
(a)
TRUE OR FALSE. (WRITE YOUR ANSWER IN CAPSLOCK)
The following are the source/s of reservation?
1. Credit Cards 2. Voucher 3. Telephone 4. Email 5. Chain referral
FALSE
TRUE
TRUE OR FALSE. (WRITE YOUR ANSWER IN CAPSLOCK)
Mail services, transportation services, handling guest arrivals, departures, handling guest luggage, and responding to guest requests are some of the tasks of a concierge.
TRUE
FALSE
This means putting the guest into a better room than what they are paying for. (WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)
(a)
This is considered as the crucial stage of the guest cycle for establishments since this is where the guest decides what hotel to choose. (WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)
(a)
Which type of guest tend to be more price sensitive and are more drawn to hotel packages and incentives?
(WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)
(a)
Which meal plan includes TWO daily meals in the room rate?
(WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)
(a)
This is rack rate is offered to guests who check in and out on the same day.
(WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)
(a)
Considered as the center of front office activity.
(WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)
(a)
There are different ways on how hotel see the luxurious experience to the guest, on which is in the form of (a)
(WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)
What is considered as the ‘extended arm' of the front desk?
(WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)
(a)
This is use to record all charges and payments to the guest accounts.
(WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)
(a)
“What exactly is the cancellation policy if it says 6:00 p.m.? Does that mean I only have until 6:00 pm to check in?”
What will be your response to a guest about the 6:00 p.m. policy?
“Exactly, sir. You only have 6:00 p.m. day of arrival to cancel your reservation”.
“Yes, that is correct. You only have until 6:00 p.m. to check in unless otherwise pre-advised of late arrival.”.
“Definitely, no. You can cancel your reservation anytime you want, sir”.
“No, you only have until that time to cancel your reservation”.
What do you think will happen to the guest’s guaranteed reservation if he will arrive after 6:00 p.m.?
The hotel will charge the guest for late arrival.
The hotel will hold a room for the guest's reservation.
The hotel will add the guest's room to the list of available rooms.
The hotel will call the guest before 6:00 p.m. to ensure the reservation.
A guest called and said "I still have 7 weeks prior to my stay, Is it still possible to cancel my hotel reservation?". What common practices applies to his case when it comes to cancellation of reservation?
all payment is due
no charge
50% of the total sums’ payable is due
75% of the total sums’ payable is due
What is the correct sequence of steps in welcoming and registering the guest?
1. Confirm reservation details with guest.
2. Follow correct accounting procedures.
3. Issue room key/cards to guests.
4. Register guests with or without reservations.
5. Welcome guests warmly and courteously.
5, 2, 4, 1, & 3
5, 4, 2, 1, & 3
5, 1, 4, 2, & 3
5, 2, 1, 4, & 3
