NEW
Font size
WorksheetsManagemant
Total questions: 60
Worksheet time: 15hrs 0mins
The process of determining how an organization can get where it wants to go and what it will do to accomplish its objectives is ________.
A) organizing
B) influencing
C) planning
D) controlling
E) analyzing
Which of the following is the fundamental purpose of planning?
A) eliminating risk
B) helping the organization reach its objectives
C) optimizing the use of resources
D) identifying organizational objectives
E) organizing work processes
________ is the process of establishing orderly uses for resources within the management system.
A) Organizing
B)
Communication
C) Planning
D) Controlling
E) Motivation
________ skill is the ability to establish orderly uses for resources within the management system.
A) Organizing
B) Communication
C) Planning
D) Controlling
E) Marketing
________ is the process of guiding the activities of organization members in appropriate directions.
A) Communicating
B) Influencing
C) Controlling
D) Planning
E) Organizing
Which of the following is the primary purpose of the influencing subsystem?
A) elimination of organizational grapevine
B) business process restructuring
C) attainment of management objectives
D) manipulation of critical information
E) elimination of organizational conflicts
Ensuring that an event occurs as it was planned to occur constitutes ________.
A) control
B) planning
C) influencing
D) organizing
E) designing
________ is the systematic effort to compare performance to predetermined standards in order to determine whether performance is in line with those standards, or needs to be corrected.
A) Planning
B) Organizing
C) Controlling
D) Designing
E) Motivation
Becky's department has seen a number of layoffs in the last two months, and employee morale is very low. This is affecting the work atmosphere and productivity is declining. In this situation, the department manager's primary task will be _______.
A) organizing
B) influencing
C) controlling
D) monitoring
E) planning
Motivating employees to perform better so that they can achieve the organization's goals is known as ________.
A) organizing
B) influencing
C) controlling
D) monitoring
E) planning
Lebron wants to file a complaint against EatFry, a fast-food restaurant, because he was rejected in a job interview with the firm. Lebron believes that he was discriminated because of race. Which of the following federal agencies should he approach?
A) Consumer Product Safety Commission
B) Mining Enforcement and Safety Administration
C) Occupational Safety and Health Administration
D) Environmental Protection Agency
E) Equal Employment Opportunity Commission
Social responsiveness can be defined as ________.
A) the speed with which an organization adapts to the changing societal culture
B) an organization's effectiveness in abiding by the laws of the society
C) the degree of effectiveness and efficiency with which an organization fulfills its stockholders' needs while benefitting the stakeholders
D) the degree of effectiveness and efficiency an organization displays in pursuing its social responsibilities
E) the degree of effectiveness with which an organization can predict the changes in a society, such as the consumers changing preferences
The protective purpose of planning is to ________.
A) decrease paper work and red tape
B) increase the degree of organizational success
C) optimize the use of organizational resources
D) minimize risk by reducing the uncertainties surrounding business conditions
E) maximize the organization's ability to leverage environmental opportunities
The affirmative purpose of planning is to ________.
A) increase the degree of organizational success
B) increase the level of workplace diversity
C) optimize the use organizational resources
D) refine work methods and reduce production costs
E) improve organizational compliance with industry standards
Fred is a Grade D manager in Lighthouse Infrastructure and manages a small team of eight engineers. The company has 15 Grade D managers. He worked his way up from the lowest grade, Grade E, where he was one of 52 line managers and hopes to be promoted to Grade C soon, which would make him one of the six vice-presidents in the company. However, breaking into Grade B, comprising three presidents, will be a challenge. Only the CEO and COO occupy Grade A. Which of the following numbers represents Fred's span of control?
A) 15
B) 60
C) 52
D) 8
E) 11
Dorothy Woods, CEO of Arcadia Corp., is planning to widen the spans of management in the organization in order to have a flatter organization. Which of the following, if true, would support Dorothy's strategy?
A) Arcadia Corp. is a market leader in developing, manufacturing and selling customized innovative, cutting edge communication technology to corporations.
B) Arcadia Corp. is engaged in manufacturing bottle caps for a leading cola brand.
C) Arcadia Corp. relies heavily on virtual teams spread across its offices in several countries.
D) Arcadia Corp. will save a significant amount of money on managers' salaries if it reduces the number of managerial levels.
E) Arcadia Corp. has a reputation for pioneering innovative managerial practices in the industry.
Trot is the CEO of a consulting firm. He plays a key role in guiding the activities of organization members in appropriate directions. This role performed by Trot can be called ________.
A) communicating
B) influencing
C) collaborating
D) motivating
E) coaching
You are speaking to one of your professors. You tell the professor that you are satisfied with the grades that you have received. In this communication situation you are a(n) ________.
A) encoder
B) message channel
C) signal channel
D) decoder
E) receiver
As part of the controlling process, you have finished measuring the performance of your team. What must you do next?
A) Take corrective action.
B) Compare measured performance to standards.
C) Establish a unit of measure to gauge performance.
D) Modify past plans.
E) Restructure control systems and subsystems.
60) Which of the following is the best example of raw data?
A) the return on investment on an advertising campaign
B) a projection of future product demand
C) the organizational budget for the next quarter
D) a forecast of market trends
E) the attendance register in a factory
The primary management function is ________.
A) organizing
B) influencing
C) controlling
D) planning
E) staffing
Alternatives to reach an organizational objective are based on assumptions which are called ________.
A) objectives
B) missions
C) goals
D) premises
E) priorities
According to Fayol's guidelines for organizing resources, you should avoid ________.
A) formulating precise decisions
B) using sanctions against faults and errors
C) instituting and effecting controls
D) regulations, redtape, and paperwork
E) defining duties
According to Fayol's guidelines for organizing resources, you should do all of the following, EXCEPT ________.
A) establish multiple guiding authorities
B) define duties
C) use sanctions against faults and errors
D) encourage initiative and responsibility
E) offer suitable rewards for services rendered
Which of the following is considered a primary managing activity?
A) building corporate culture
B) reducing conflicts
C) eliminating workplace stress
D) creating norms
E) maintaining work-life balance
Primary management activities such as communicating, leading, and motivating are considered ________.
A) influencing processes
B) organizational outputs
C) internal resources
D) external resources
E) organizational inputs
________ and ________ have been called the "Siamese twins of management."
A) Setting standards; measuring performance
B) Managing; leading
C) Planning; controlling
D) Problems; symptoms
E) Organizing; controlling
Which of the following is the first step in the controlling process?
A) evaluating performance
B) taking corrective action
C) measuring performance
D) recognizing problems
E) recognizing symptoms
________ is the management function through which managers compare present performance to preestablished performance standards.
A) Organizing
B) Influencing
C) Controlling
D) Monitoring
E) Planning
Gathering information that measures recent performance within the organization is part of the ________ management function.
A) motivating
B) controlling
C) influencing
D) organizing
E) planning
Managers who have successfully increased the value of the organization have fulfilled their social obligation towards ________.
A) stockholders
B) consumers
C) government agencies
D) employees and unions
E) banks and other lenders
________ is defined as the process of determining how the organization will achieve its objectives, or get where it wants to go.
A) Influencing
B) Organizing
C) Planning
D) Controlling
E) Implementing
73) A disadvantage of planning is that it ________.
A) causes managers to focus on the future
B) reduces organizational flexibility once plans are set
C) requires organizational resources
D) can take up too much managerial time
E) involves planning for situations that may not occur
74) Which of the following is an advantage of planning?
A) eliminates all risks
B) enhances decision coordination
C) emphasizes immediate goals
D) suboptimizes the use of resources
E) promotes individual performance
According to the contingency viewpoint to designing span of management, which of the following situations would warrant a relatively wide span of control?
A) Supervising a team of scientists engaged in complex research work.
B) Supervising a team of factory workers sewing buttons onto shirts.
C) Managing a virtual team of engineers spread across several countries.
D) Managing a highly interdependent production team.
E) Managing and coordinating the activities of a marketing team.
Andrew is a mid-level manager with three organizational levels above him and two below him. He has four analysts reporting directly to him. Using Graicunas's formula, calculate the total number of possible relationships between Andrew and his subordinates.
A) 4
B) 16
C) 44
D) 56
E) 64
Which of the following is the most complete and accurate description of communication barriers?
A) factors that decrease the probability that communication will be successful
B) aspects that allow unwanted entities to participate in the communication process
C) external stimuli that interfere with transmission of messages from the sender to the receiver
D) innate factors in the receiver that influence the interpretation of a message
E) attributes that lead to environmental noise and organizational stress
Which of the following is an example of a macrobarrier when a manager communicates with his or her subordinates?
A) The manager considers the subordinates to be irresponsible and unprofessional.
B) The subordinates have a strong negative attitude toward the manager.
C) The subordinates constitute a diverse population and speak different languages.
D) The manager uses words that have multiple meanings.
E) The manager is a specialist in information technology and tends to use technical jargon.
The CEO of Pegasus Inc. wants to know the ROI on a recent promotional drive to develop the marketing strategy for next year. The Marketing Manager sends him a detailed report on the all the personnel in his department and the salaries and bonuses paid to them over the past year. This information is likely to be useless to the Operations manager because it is not ________.
A) appropriate
B) timely
C) voluminous
D) real
E) expensive
Information ________ is the extent to which the receipt of information allows decisions to be made and action to be taken so the organization can gain some benefit from possessing the information.
A) appropriateness
B) quality
C) timeliness
D) quantity
E) scope
________ is the key to a successful planning process.
A) Classification
B) Repetition
C) Implementation
D) Evaluation
E) Standardization
A system created as part of the overall management system is a(n) ________.
A) offshoot
B) microsystem
C) spinoff
D) subsystem
E) outgrowth
According to Fayol's guidelines for organizing resources, you should ________.
A) establish multiple guiding authorities
B) make extensive use of regulations and paperwork
C) not use sanctions against faults and errors
D) recognize the unity of command
E) not link rewards to performance
Which of the following is the first step in the organizing process?
A) establish major tasks
B) reflect on plans and objectives
C) allocate resources and directives for subtasks
D) evaluate results of organizing strategy
E) divide major tasks into subtasks
Which of the following is considered a fundamental managerial skill?
A) technical skills
B) communication abilities
C) charismatic leadership
D) ability to maintain status quo
E) ability to regulate procedures
The capacity of people to recognize their own feelings and the feelings of others, to motivate themselves, and to manage their own feelings as well as the emotions in relationships with others, is called ________.
A) emotional intelligence
B) business intelligence
C) social emotional learning
D) affective science
E) competitive intelligence
The level of activity established to serve as a model for evaluating organizational performance is a(n) ________.
A) symptom
B) problem
C) standard
D) correction
E) incentive
Which of the following is the last step in the controlling process?
A) comparing measured performance to standards
B) taking corrective action
C) measuring performance
D) establishing standards
E) establishing units of measuring performance
Jacob, an upper-level manager, recently saw a project fail because he did not establish objectives for all important organizational areas during the initial stages. Jacob made a mistake during the ________ stage of the management process.
A) organizing
B) influencing
C) controlling
D) monitoring
E) planning
Seth, a manager in a growing organization, believes that creating departments leads to the formation of barriers in an organization. Not establishing departments appropriately while ________ can be a huge management mistake.
A) organizing
B) influencing
C) controlling
D) monitoring
E) planning
________ is defined as the management process of guiding the activities of organization members to help attain organizational objectives.
A) Implementing
B) Organizing
C) Controlling
D) Planning
E) Influencing
In which of the following stages of performing social responsibility activities does a manager lead, communicate, motivate, and work with groups to attain the organization's social responsibility objectives?
A) influencing
B) controlling
C) implementing
D) planning
E) organizing
Planning is advantageous to an organization, particularly in the creation of new ventures. According to an often-cited survey, as many as 65 percent of all newly started businesses are not around to celebrate a fifth anniversary. This high failure rate seems primarily a consequence of inadequate planning. Successful businesses have an established plan, a formal statement that outlines the objectives the organization is attempting to achieve. Planning does not eliminate risk, of course, but it does help managers identify and deal with organizational problems before they cause havoc in a business. Which of the following best expresses the main point of this paragraph?
A) Adequate planning eliminates business risk.
B) All ventures have a 65 percent chance of failure.
C) Existing businesses do not derive as much value from planning compared to new ventures.
D) Effective planning helps managers identify and plan for all organizational problems.
E) Companies that plan well appear to have a better chance at success.
The first step in the planning process is to ________.
A) list alternative ways of reaching objectives
B) state organizational objectives
C) develop the premises upon which each alternative is based
D) develop plans to pursue the chosen alternative
E) put plans into action
) Which of the following is true about the height of an organization chart?
A) An organization's structure should be built from bottom to top to ensure that appropriate spans of management are achieved at all levels.
B) Span of management usually has no influence on the height of an organization chart.
C) Increasing spans of management to eliminate certain management positions and thereby reducing salary expenses will help the organization achieve long-tern success.
D) Normally, the greater the height of the organization chart, the smaller the span of management.
E) Overall, managers seem to be using taller organizational structures now than in the past.
The organization structure at Kinetic Machines is horizontally divided into Marketing, Finance, Production, and R&D departments. Identify the departmentalization mode being used here.
A) product
B) geographic
C) functional
D) customer
E) matrix
To minimize the negative effects of the perceptual differences of receivers on interpersonal communication, managers should ________.
A) use verbal communication instead of visual communication
B) communicate only when they have the total attention of the destination
C) try to send messages with precise meanings
D) preferably communicate using casual terms and references
E) use low involvement channels for communication
What is the major purpose of feedback in the communication process?
A) It is used by the source to ensure successful communication.
B) It can be used to boost the legitimate power of managers.
C) It provides formal documentation of the communication process.
D) It helps the source avoid questions from the destination.
E) It fosters lateral communication in the organization.
Immediately after Randor Leather awarded a long-term contract for supply of raw materials, its Operations Manager gets information from a vendor about a much cheaper source of raw material. This information is likely to be of little use to the business because it is not ________.
A) appropriate
B) of good quality
C) timely
D) in sufficient quantity
E) wide in scope
As part of a process of job redesigning, the HR manager of Mars LLC conducted an informal survey of employees to assess their job satisfaction levels. However, fearing negative action, few employees gave clear, unambiguous responses to the HR manager's questions. This survey is likely to be of little use to the HR manager because it is ________.
A) not relevant
B) too costly
C) not timely
D) not in sufficient quantity
E) too wide in scope
