Which of the following dimensions of quality, but still receive a bad rating from customers as a result of negative perceptions from customers or the public.

Additional benefits will be added to the product

This means that the ones designing a product or service should be familiar with the end-users and should be updated on developments in consumer preferences

The ability to withstand wear, pressure, or damage

Out of the eight dimensions of quality, the dimension _____ is about how long a product will last or perform and under what conditions it will perform. Estimating the length of a product’s life becomes complicated when it’s possible to repair the product.

To summarize quality is a broad topic and covers many factors. An organization has to build when building quality into their product or service.

A set of principles concerned with the nature and appreciation of beauty, especially in art.

The _______ dimension is all about the way a product looks and contributes to the company’s identity or a brand. Aesthetic is not only about how a product looks but also how it feels, tastes, smells or sounds.

_____ is the act of overseeing all activities and tasks that must be accomplished to maintain a desired level of excellence

includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. 

How do you know if the situation refers to perceived quality concern?

Managing ____ means constantly pursuing excellence: making sure that what your organization does is fit for purpose, and not only stays that way, but keeps improving.

Appealing to the eye

Product meet with any agreed internal and national specifications

When it comes to service businesses, _____ is measured by focusing on the accuracy, the number of processing errors, unexpected delays and other common mistakes.

Perform well over its expected lifetime and perform consistently

The focus of this dimension is on how long a product will perform consistently according to the specifications of that product.

Is the product easy to service? Does the organization offer enough service support?

the ______ is one of the eight dimensions of quality that reflects on if the product is relatively easy to maintain and repair.

How durable is your product? Will it last daily use?

A quality product will perform as expected by the user and as specified by the manufacturer. If products do not do as buyers expect, users will be disappointed and frustrated. Worse still poor performing products get negative reviews and loose sales and reputation.

Is the product consistent? Will it perform well over its expected lifetime and perform consistently?

Evaluation of the services quality is problem considering attributes of services for its recipients.

The diversity of the hardware and software platform on which the information system can run, and the ease with which the system can be transferred from one environment to another

The degree to which parts of the information system, or of the design, can be used again for the development of other applications.

The degree to which the user is able to introduce enhancements or variations on the information system without amending the software.

It is tested with the aid of tools that measure the resource usage and/or dynamically implicitly by the accumulation of statistics (by those same tools) during the execution of functionally tests.

The degree to which the information system can simply proceed after the breakdown has been rectified.

The ease with which an interface can be created with another information system or within the information system, and can be changed.

The degree to which the information system is tailored to the organization and the profile of the end users for whom it is intended, as well as the degree to which the information system contributes to the achievement of the company goals. 

The certainty that the information system will continue without disruption, and that it can be resumed within a reasonable time, even after a serious breakdown

The degree to which the information system remains free of breakdowns

The degree of certainty that the system processes the information accurately and completely. 

Promoting activity raise customers' expectations and demands

The degree to which the system correctly processes the supplied input and mutations according to the specifications into consistent data collections and output

The certainty that all of the input and mutations are being processed by the system. 

The ease and speed with which the information system can be resumed following a breakdown 

the ease with which the core of the information system can proceed after a part has shut down 

How does the information system can be placed and maintained in an operational condition?

The ease with which the information system can be adapted to new requirements of the user, to the changing external environment, or in order to correct faults.

The speed with which the information system handles interactive and batch transactions. More on performance testing in the building block.

The ease with which the accuracy and completeness of the information can be verified (over time)

The certainty that consultation or mutation of the data can only be performed by those persons who are authorized to do so called _________?

The degree to which the manual procedures and the automated information system interconnect, and the workability of these manual procedures for the organization.

It is the ease and speed with which the functionality and performance level of the system (after each adjustment) can be tested.

When the ease of operation of the system by the end users. This situation is ______.

It means employed in this connection are checksums, crosschecks and audit trails. Verifiability can be statistically tested, focusing on the setup of the relevant measures with the aid of a checklist, and can be dynamically explicity tested focusing on the implementation of the relevant measure in the system.

A ___ is an inherent characteristics of a product that says something about as aspect of the quality of the product

It is a work and practical offered by one party to the opposite party.

It encompasses a variety of procedures to assess the quality of services according to customer expectations. It also includes the maintenance and long-term monitoring of all services offered to customers, in order to track developments in quality and measure the efficiency of improvement efforts.

Refers to processes and production methods quality and provide services to customers.

Is evaluated after the provide service. In fact, product is what the customer gets from organization.

Refers to goods or services the product support cases.

Refers to interactions between customers and service providers.

Is related to mental image and perception total from organization. Generally, The organization quality is an intangible dimension.

It is part of quality management focused on increasing the ability to fulfill quality requirements called______.

It is part of quality management focused on increasing the ability to fulfill quality requirements called______.

1. Continuous changing of own services and how to provide to customers are constantly do changing markets and they are seek to increase their market share.

. Type of chart that contains both bars and a line graphs, where individual values are represented in descending order by bars, and the cumulative total is represented by the line.

It is the process of dividing members of the population into homogeneous subgroups before sampling.

Form used to collect data in real time at the allocation where the data is gathered? That data it captures can be quantitative or qualitative. When the information is quantitative, the check sheet is sometimes called a tally sheet

Type of plot or mathematical diagram using Cartesian coordinates to display values for typically two variables for a set of data

A statistical process control tool used to determine if a manufacturing or business process is in a state of control

Casual diagrams created by Kaoru ishikawa that show the potential causes of a specific event

_____ contains a vertical axis and horizontal axis and displays data as rectangular bars with lengths proportional to the values that they represent; a useful visual aid for marketing purposes.

Displays continuous data; ideal for predicting future events over time; a useful visual aid for marketing purposes 

The diagram that depicts a workflow graphical representation with the use of arrows and geometric shapes; a useful aid for business and finance purposes known as ______.

a colored, two-dimensional matrix of cells in which each cell represents a grouping of data and each cell’s color indicates its relative value

It shows percentage values as a slice of pie; a useful visual aid for marketing purposes 

A graph in which each bar is segmented into parts, with the entire bar representing the whole, and each segment representing different categories of that whole; a useful visual aid for political science and sociology purposes 

A long bar labeled with dates paralleling it that display a list of events in chronological order, a useful visual aid for history charting purposes 

How do you describe a line graph? It includes _____.

It consists of multiple overlapping usually circles that each representing a set and the default inner joins graphical representation called ______.

Type of graphical representation by which aggregate summary of a geographical characteristics within an area is represented by patterns of shading proportionate to a statistical variable

When contract mapping and drafting solution that visualizes the location of data on a map by plotting geographic latitude and longitude data is called ______

How does hierarchical genealogical representation that illustrates a family structure?

A geographical representation that the frequency distribution and graphical representation uses adjacent vertical bars erected over discrete intervals to represent the data frequency within a given interval is called ______.

The primary advantages of graphical representation of data except _______.

An industry standard methodology for measuring and controlling quality during the manufacturing process

Defined as a field that involves tabulating, depicting, and describing data sets.

In quality improvement, it defined as the use of collected data and quality standards to find new ways to improve products and services known as _______

is a skill that is displayed by the ability to make decisions based on data.

A study to understand the relationship between two or more variables.

___ is basically an assumption that can be made about the population criteria

A statistical method for making statistical decisions using experimental data

It provides a method for understanding how reliably one can extrapolate observed findings in a sample under study to the larger population

Planning, directing, examining , and interpreting controlled tests to evaluate the factors that may influence a response variable

Randomization ensures independence among observations

___ charts is to indicate when production processes might have changed sufficiently to affect product quality

____ are preferred and are better established because they are cost effective, less intrusive, fast, and their destructive testing features.

It is samples according to time or according to sequence

It is the ability of the process to produce the desired product

A probability sampling method where to select members of the population at a regular interval is called ______.

It refers to the variation within the data can provide a measure for setting limits on the standard variation between subgroups.

All of the following are regression analysis determinants except _____.

A _____is any characteristic, number, or quantity that can be measured or counted

It refers to a technique of selecting individual members or a subset of the population to make statistical inferences from them and estimate the characteristics

All of the following are determinants of design analysis of experiments except.

It refers to the steadiness of the process with regard to critical process characteristics such as the average value of a key dimensions or the variation in that key dimension

_____Involves testing of units and determining if they are within the specifications for the final product

They protect the consumer from defective products and the company from damage to its reputation due to inferior manufacturing processes.

These costs are associated with the suppliers' and customers' evaluation of purchased materials, processes, products, and services to ensure that they conform to specifications.

These costs are associated with the design, implementation, and maintenance of the quality management systems.

___ is a process through which a business seeks to ensure that product quality is maintained or improved.

___ is defined as a methodology that allows an organization to determine the extent to which its resources are used for activities that prevent poor quality, that appraise the quality of the organization's products or services, and that results from internal and external failures.

These cost occur when the results of work fail to reach design quality standards and are detected before they are transferred to the customer

These cost occur when products or services that fail to reach design quality standards are not detected until after transfer to the customer

Which of the following Philosopher, author and businessman raised awareness of the importance of quality?

All the following are considered as appraisal costs that are associated with measuring and monitoring activities related to quality except ___________.

Which of the following method of quality control is another approach that emphasizes the roles of research and development, product design, and product development in reducing the occurrence of defects and failures in products

If a defective product or material that cannot be repaired, used, or sold, this is an example of ________.

Performance of unnecessary work or holding of stock as a result of errors, poor organization, or communication 

Correction of defective material or errors 

Activity required to establish the causes of internal product or service failure