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Mock EOPA

Total questions: 100

Worksheet time: 2hrs 43mins

Name
Class
Date
1.

If a business conducts a SWOT analysis to decide whether or not to expand, which of the following would be categorized as an "0"?

a)

company expenses have increased

b)

new competition could enter the market

c)

there is the potential for increased profits

d)

money is available for the expansion

2.

The North American Free Trade Agreement (NAFTA) created a free trade area for

a)

Mexico and Canada

b)

Mexico, Guatemala, and Belize

c)

Mexico and Panama

d)

Mexico, the U.S., and Canada

3.
Two types of business partnerships are general and
a)
limited
b)
contractual
c)
fiduciary
d)
cooperative
4.
The planning, pricing, promoting, and distribution of goods and services is known as
a)
advertising
b)
logistics
c)
marketing
d)
forecasting
5.
A good way to develop additional business-related career skills is to
a)
work extra hard at your current job
b)
participate in available education classes
c)
network to create contacts
d)
develop a close relationship with supervisors
6.
When a company sends a packet of information and forms prior to the interview, be sure to
a)
Leave it at home since it is not needed at the interview
b)
take the entire packet with you to the interview
c)
bring information about competitors to the interview
d)
bring your salary and benefit requirements to the interview
7.
The proper method for lifting is to keep the back straight, spread the feet comfortably, and lift with _______ muscles.
a)
leg
b)
back
c)
arm
d)
abdominal
8.
A fire may be controlled without upsetting the thermal layer by
a)
rolling the stream around the perimeter of the room
b)
using a straight stream at the base of the fire
c)
aiming the stream at the ceiling and allowing the water to rain down on the fire
d)
directing a straight stream to the middle of the fire
9.
Robert is a new employee and has joined a work team for the company.  What is the best way the other team members can help Robert to participate meaningfully in the team discussions?
a)
Instruct Robert not to talk very much during the first meeting he attends, so he can learn as much as possible.
b)
Assign Robert to watch the group during the first few meetings.
c)
Let Robert fend for himself.
d)
Tell Robert about the "ground rules" the team has created to guide the meetings and explain what the group has done in recent meetings.
10.
To be a good team leader, it is important to
a)
be a technical expert in the field
b)
recognize the strengths of others
c)
be autocratic and make all decisions alone
d)
socialize with team members and be well liked
11.
When a group is ____________ possible solutions for a problem, they should record all comments and suggestions.
a)
forming
b)
brainstorming
c)
thinking
d)
working out
12.
Which of the following charts or diagrams is best used to help determine possible root causes of a problem?
a)
Pareto
b)
Gantt
c)
pie
d)
fishbone
13.
Which of the following questions are most likely to get to a specific definition of a problem?
a)
What was happening when the failure occurred?
b)
Has this problem happened before?
c)
What other problems have you had with this machine?
d)
How often has this problem happened before?
14.
The company ABC sends an "anniversary" card to each client on the date they started working with the company.  To maintain an electronic record, they should use a
a)
calendar
b)
planner
c)
database
d)
card file
15.

What function in excel/sheets command would calculate the annual average for a set of data

a)

=average

b)

=sum

c)

=countif

d)

=addthendivide

16.
James wants to send a personalized letter to each of his sales clients. To do this, James should use
a)
mail-merge
b)
auto-formatting
c)
design templates
d)
auto-addressing
17.
When an employee is giving an oral presentation he or she should speak clearly and
a)
in a low voice
b)
quickly
c)
confidently
d)
in a monotone voice
18.
An example of active listening skills is
a)
planning what to say next
b)
paraphrasing what has been said
c)
taking notes after the conversation
d)
nodding during the conversation
19.
Which of the following situations is an example of an employee exhibiting unethical behavior?
a)
clocking out at the end of the day
b)
scheduling a two week vacation
c)
taking a day of sick leave to play golf
d)
working four ten hour days to shorten the week
20.
An example of nonverbal communication is
a)
speaking
b)
nodding
c)
writing
d)
emailing
21.
A CEO urges employees to buy stock in the company and then sells his/her personal stock because of a coming change that will likely decrease the stock prices.  The actions of the CEO showed
a)
a keen business activity
b)
loyalty to the company
c)
unethical behavior
d)
honesty and integrity
22.
A company follows procedures in the following chart when determining how to handle delinquent accounts.  If today's date is October 15th and a customer's bill was due August 1st, the billing department will handle this lack of payment by:
DAYS LATE ACTION TO BE TAKEN
31 to 60     Send reminder in next bill
61 to 90     Contact customer by telephone
91 to 120     Send letter from billing manager
Over 120     Turn over to collection agency
a)
sending a reminder in the next bill
b)
telephoning the customer
c)
sending a letter from the billing manager
d)
turning the customer's account over to a collection agency
23.
Which of the following acts regulates the federal minimum wage for interstate commerce?
a)
Fair Labor Standards Act
b)
National Labor Relations Act
c)
Revenue Act
d)
Equal Pay Act
24.
A country exported $689,269 worth of goods and imported $3,465,029 worth of goods.  What is the trade surplus or deficit?
a)
-$2,775,760
b)
-$986,637
c)
$2,775,760
d)
$4,154,298
25.
According to the law of supply and demand, when high winds in Hawaii damage the coffee plants, coffee will be
a)
low in price because people will switch to tea to avoid price increases
b)
in short supply, and therefore higher in price
c)
unaffected in price or supply
d)
in short supply with an unchanged price
26.
If a worker's gross pay is $750.00 and 1.25 percent of the workers' earnings are withheld for Medicare tax, what dollar amount of Medicare tax is being withheld?
a)
$7.35
b)
$93.75
c)
$9.38
d)
$125.50
27.
Which of the following sentences is grammatically correct?
a)
The injured accident victim was laying on the road until the ambulance arrived
b)
We arrived their at 3 PM to begin the meeting
c)
The manager busted into the wrong office by mistake
d)
Ann missed the meeting because she was lying in bed with the flu
28.
To gain employee acceptance of new changes in an organization, the owner should provide adequate training and
a)
provide advance notice of the new changes
b)
make changes effective immediatedly
c)
reprehend employees who do not implement the change immediately
d)
explain changes in detail to the management staff only
29.
Motivational praise from an employer should be specific and
a)
personal
b)
financially rewarding
c)
work related
d)
include increased benefits
30.
One difference between strategic and tactical planning is that strategic planning tends to be
a)
shorter term and more narrowly defined
b)
longer term and more broadly defined
c)
targeted towards middle management
d)
targeted towards new employees
31.
The term for research to determine factors, conditions, and characteristics of a market is
a)
brainstorming
b)
market analysis
c)
goal setting
d)
prototyping
32.
A mission statement describes an organization's
a)
absentee policy
b)
building plans
c)
purpose or goal
d)
job postings
33.
The main purpose of an effective performance evaluation is to
a)
help companies determine who to fire when times get hard
b)
help workers to determine when they should ask for a salary increase
c)
help workers develop their strengths and work on their weaknesses
d)
help companies to determine what other jobs workers might be good at
34.

Which function of management is involved in determining organizational goals or objectives?

a)

Planning

b)

Organizing

c)

Leading

d)

Controlling

35.

Which function of management is involved in assigning tasks among individuals in the organization?

a)

Planning

b)

Organizing

c)

Leading

d)

Controlling

36.

Which function of management is involved in motivating subordinates to do their best at work?

a)

Planning

b)

Organizing

c)

Leading

d)

Controlling

37.

Which function of management is involved in correcting the performance of individuals, work groups, or teams to ensure that they are all working toward the previously set goals.

a)

Planning

b)

Organizing

c)

Leading

d)

Controlling

38.

Which term refers to training and evaluating employees?

a)

hiring and firing

b)

employee orientation

c)

human resources management

d)

job description

39.

Which term means actively looking for qualified employees?

a)

background check

b)

recruitment

c)

human resources management

d)

meeting staffing needs

40.

Who gave the principles of scientific management?

a)

Frederick Winslow Taylor

b)

Henri Fayol

c)

Henri Taylor

d)

F W Fayol

e)

Gantt

41.

Who has coined 14 principles of early Management theory?

a)

Mooney

b)

F. W Taylor

c)

M.P Follet

d)

Henry Fayol

42.

What is POSDCORB?

a)

Planning, Organising, Staffing, Directing, Coordinating, Reporting and Budgetting

b)

Preparing, Organising, Staffing, Directing, Coordinating, Reporting and Budgetting

c)

Planning, Organising, Staffing, Directing, Controlling Reporting and Budgetting

d)

Planning, Organising, Staffing, De-centralising, Coordinating, Reporting and Budgetting

43.

Why management is a science?

a)

Systematic decision making

b)

Principles of management are universally accepted.

c)

Process of management are universally followed

d)

All of the above

44.

It is a process which measures and directs the actual performance against the planned goals of the organization.

a)

Leading

b)

Controlling

c)

Organizing

d)

Planning and Decision Making

45.

The meaning of the acronym HRM is ________

a)

Human Resourceful Management

b)

Human Relation Management

c)

Humanistic Resource Management

d)

Human Resource Management

46.

Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called _____________________.

a)

verbal communication

b)

nonverbal communication

47.

What is a misunderstanding?

a)

when two people agree on something

b)

when someone takes something in a way that it was not meant to be taken

c)

a fight

d)

a disagreement

48.

The MAIN purpose of the interview is to:

a)

get a job offer.

b)

ask questions about the job.

c)

discuss your interests.

49.

Tell me a little ....... yourself.

a)

about

b)

for

c)

at

d)

with

50.

I see myself as a top performing ......... in a well-established organization, like this one.

a)

employee

b)

student

c)

parents

d)

grandchildren

51.

My time management skills are very good. I’m a good ........ and I’m organized and efficient when I work.

a)

planner

b)

speaker

c)

sale

d)

accountant

52.

Can you work ........pressure?

a)

under

b)

on

c)

with

d)

by

53.

You're asked a really difficult question. You don't know the answer off the top of your head, so you:

a)

answer, "That's a tough question. I'm really not sure."

b)

say the first thing that comes to mind.

c)

take a deep breath and think of an answer while paraphrasing the question

54.

what is management used for ?

a)

the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources

b)

a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives

55.

The main purpose for organizing is

a)

designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organizations goals and objectives

b)

creating a vision for the organization and guiding, training, coaching,and motivating others

56.

What is a mission statement about?

a)

an outline of the fundamental purpose of an organization

b)

the broad, long term accomplishments an organization wishes to attain

c)

specific, short term statements detailing how to achieve the organizations goals

d)

choosing among two or more alternatives

57.

the value of raw materials and stock.

a)

inventory

b)

liability

c)

organization chart

d)

decision making

58.

An encompassing explanation of why the organization exists and where it's trying to head.

a)

vision

b)

organizing

c)

planning

d)

objectives

59.

The difference between revenue and expenses?

a)

profit

b)

storing

60.

How can financing help customers purchase goods and services?

a)

Budgeting for marketing activities,obtaining the necessary funds needed for operations,and providing financial assistance

b)

bearing the uncertainties that are part of the marketing process

c)

pay for something

61.

Do businesses keep money and save for future investments?

a)

True

b)

False

62.

revenue and expenses are the same

a)

True

b)

False

63.

What are examples of stakeholders ?

a)

employees, dealers,customers

b)

media

c)

community

64.
Depreciation refers to...
a)
costs that change directly with the level of production
b)
a charge made by a lender for the use of money
c)
costs that do not change with different volumes of business
d)
the decrease in value over time for a fixed asset
65.
A ______ fire extinguisher should be sued on a computer fire.
a)
Class A
b)
Class B
c)
Class C
d)
Class D
66.
An effective mentor is a person who
a)
holds an executive position in the company
b)
is external to the employee's company
c)
shares mastered skills and experience
d)
has been given salary raises in the past
67.
One benefit of teamwork is...
a)
higher pay
b)
greater work efficiency
c)
less training is required
d)
less responsibility
68.
The business cycle refers to...
a)
the repeated movement from good economic times to bad and back
b)
the inflation of prices over time
c)
shifts in business laws as the government changes from Republican to Democrat and back
d)
fluctuations in a company's stock price throughout the year
69.
A business is planning to set up an online store.  One of the expenses includes fees for credit card usage.  The spreadsheet below compares the costs of four companies that offer such services.  If the actual number of transactions per month was 75 instead of 25, which company offers the best deal over the course of the first year?
a)
Service A
b)
Service B
c)
Service C
d)
Service D
70.
Consructive criticism gives information...
a)
about how well a message is understood
b)
intended to encourage improvement
c)
without words through body movements
d)
that an employee could not otherwise obtain
71.
 In business, the letters CFO stands for...
a)
corporate finance office
b)
chief funding officer
c)
corporate fiscal association
d)
chief financial officer
72.
In business, the letters CEO stands for
a)
Chief Executive Officer
b)
Corporate Executive Officer
c)
Company Executive Officer
d)
Corporation Executive Officer
73.
What is it called when an employee makes a list of tasks, determines due dates, and ranks the tasks by importance?
a)
prioritizing
b)
equalizing
c)
consolidating
d)
directing
74.
What governmental program has the mission of promoting consumer protection and eliminating harm and anti-competitive business practices?
a)
Business and Industry
b)
Federal Trade Commission
c)
Service Act
d)
Small Business Administration
75.
Based on the chart displayed, how many total cases of product code 101 are on this truck?
a)
60
b)
180
c)
1,000
d)
2,500
76.
Ms. Jameson applies for a job at ABC Company and indicates that she has completed a college degree.  Discovering that she attended college, but did not complete a degree, the company has concerns about her...
a)
age
b)
religion
c)
integrity
d)
grades
77.
The best way to motivate workers to do a good job is...
a)
acknowledging only group achievements rather than individual ones to reinforce the team attitude
b)
providing positive feedback to reinforce what they do correctly
c)
providing negative feedback to discourage them from what they do incorrectly
d)
making them compete against each other to encourage a spirit of achievement
78.
Company ABC sends an "anniversary" card to each client on the date they started working with the company.  To maintain an electronic record, they should use a...
a)
card file
b)
planner strictly for special events
c)
calendar
d)
database
79.
A sales forecast can help a retailer...
a)
accurately plan for the upcoming holiday season
b)
determine past profits
c)
maintain accurate purchasing records
d)
determine the cost of goods sold
80.
Government regulations are generally designed to...
a)
make people think before they vote
b)
increase the number of political campaigns
c)
protect the public from harmful or unjust actions
d)
create jobs for government workers
81.
One major difference between strategic and tactical planning is that tactical planning tends to be...
a)
targeted towards middle management
b)
targeted towards new employees
c)
longer term and more broadly defined
d)
shorter term and more narrowly defined
82.
John is managing a team.  He should tell the team members that...
a)
attendance at team meetings is not required
b)
a team's success depends on each person doing his or her part
c)
it is acceptable for some team members to work on other things most of the time
d)
team members should give their attention to the most opinionated team member
83.
The government organization whose purpose is to set and enforce worksite safety and health standards is...
a)
OPM
b)
NLRB
c)
EEOC
d)
OSHA
84.
Ergonomics is the study of implementing safety and ________ in the computer user's workplace.
a)
health
b)
comfort
c)
well-being
d)
cleanliness
85.
A business owes Bob's Office Supply store $2,500 at the beginning of September.  On September 15, the business buys an additional $400 worth of merchandise on credit.  On September 21, the firm returns $275 of the merchandise.  How much does the business owe Bob's Office Supply Store on September 30?
a)
$2,225
b)
$2,625
c)
$2,900
d)
$3,175
86.
Prepare a written ________ to standardize the process of performing certain work functions.
a)
procedure
b)
training session
c)
progress report
d)
agenda
87.
A market economy is one that...
a)
has all economic activities regulated by the government
b)
is dependent on agriculture and natural resources
c)
is based on supply and demand
d)
has low economic wealth
88.
In order to increase sales, a company hired a telemarketing firm.  Telemarketers logged 3,496 hours, making 46,397 presentations and 6,350 sales, and increasing the company's revenues by $295,300.  The telemarketing firm charged $45 per hour for their services.  How successful was the business venture?
a)
wildly successful, netting over $200,000
b)
A good investment with a profit of over $137,000
c)
a good start, doing slightly better than $6,000
d)
a bad venture with a negative return of -$245,000
89.

what is management used for ?

a)

the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources

b)

a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives

90.

The main purpose for organizing is

a)

designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organizations goals and objectives

b)

creating a vision for the organization and guiding, training, coaching,and motivating others

91.

What is a mission statement about?

a)

an outline of the fundamental purpose of an organization

b)

the broad, long term accomplishments an organization wishes to attain

c)

specific, short term statements detailing how to achieve the organizations goals

d)

choosing among two or more alternatives

92.

the value of raw materials and stock.

a)

inventory

b)

liability

c)

organization chart

d)

decision making

93.

An encompassing explanation of why the organization exists and where it's trying to head.

a)

vision

b)

organizing

c)

planning

d)

objectives

94.

The difference between revenue and expenses?

a)

profit

b)

storing

95.

How can financing help customers purchase goods and services?

a)

Budgeting for marketing activities,obtaining the necessary funds needed for operations,and providing financial assistance

b)

bearing the uncertainties that are part of the marketing process

c)

pay for something

96.

Do businesses keep money and save for future investments?

a)

True

b)

False

97.

revenue and expenses are the same

a)

True

b)

False

98.

What are examples of stakeholders ?

a)

employees, dealers,customers

b)

media

c)

community

99.

What kind of Fire Extinguisher should be used for a fire with a combustible metal?

a)

Class A

b)

Class B

c)

Class C

d)

Class D

100.

Which of the following is NOT one of Michael Porter's Five-Forces

a)

Threat of Substitute Products

b)

Potential of New Entrants into the Industry

c)

Power of Leadership

d)

Power of Suppliers

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