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WorksheetsReturner Training
Total questions: 10
Worksheet time: 6mins
You notice a guest steal a piece of jewelry in your store then walk out, what are the steps that you need to do?
Leave them alone
Mark it on the damage sheet
Notify your Supervisor and Contact Security
Confront the Guest
What do you do if a guest form of payment declines?
Push "close 0.00 check" and give them the product
Announce to the room that the payment was declined
Tell them it isn't your fault
Ask if they have another form of payment
What are our 3 cornerstones?
Service, Inclusiveness, Safety
Safety, Service, Cleanliness
Cleanliness, Courtesy, Safety
Integrity, Courtesy, Inclusiveness
What absences can NOT staffing excuse?
Illness
Court Dates
Transportation
Funeral
Which location do NOT have a cash to card kiosk?
Front Gate
Coney Arcade
Bathrooms in the waterpark
Planet Snoopy
What allows Team Members to ring up popular items without scanning the barcodes?
Hot Button
Price Inquire
Error Correct
Manual Barcode
What are examples of Employee Misappropriation?
Time Theft
Eating product
Damaging product, or park property
Eating cornerstone food
Who do you contact about you schedules
Merchandise PC's
Workforce
HR
Your Supervisor
What should you do if you know you are going to be late for your shift?
Tell one of your co-workers
Contact Merch PC's
Hope you get there before the grace period is up
Just don't go in
Instead of calling off what could you do?
Trade shifts with a co-worker
Call off anyway
Request time off before hand
NCNS your shift
