NEW
Font size
WorksheetsR064 Enterprise and Marketing - LO6 Functional Activities for ar
Total questions: 53
Worksheet time: 29mins
What is NOT a functional area for a business startup?
Human Resources
Marketing
Operations
Finance
Cafeteria
It is the number 1 tool used by HR to find the right candidate for a job
Interview
Employment aplication
Test
CV
Human resource planning is the process of systematically reviewing human resource requirements to ensure that required numbers of employees, with required skills, are available when needed.
True
False
_________ is the process of determining skills, duties, and knowledge required for performing jobs in an organization.
Human resource planning
Job analysis
Recruitment
Selection
_________ is the process of choosing from a group of applicants the individual best suited for a particular position and an organization.
Job analysis
Recruitment
Selections
Human resource planning
Administration
Business operations is the department in a business that is responsible for:
Marketing
Finance
Production of goods/provision of services
Human resources
Which of the following is a feature of flow production?
Products are produced continually on a production line
Products are one-off meeting customer needs exactly
Products are made in small identical groups
Cost of producing one unit is high
An advantage to a business of asking customers to complete on line surveys regarding customer services is that:
An unbalanced view of quality standards may be gained
Low response rate
Cost effective to set up
Incentive to complete the surveys may need to be offered
The process of meeting customer needs successfully before, during and after a sale is called:
Procurement
Kaizen
Customer service
The sales process
An employee greeting a customer and offering help when required are specific examples of:
The sales process
Post sales service
Customer engagement
Product knowledge
Which of the following is a danger to a business of offering poor customer service?
Increased flexibility with pricing
Increased revenue
Negative word of mouth
Satisfied customers
The process of coordinating people and resources to ensure everything is in the right place at the right time is the role of which department in a business?
Logistics
Procurement
Supply chain management
Purchasing
Which is not the function of the finance department?
Recording payments to suppliers
Recording revenue from customers
Preparing final accounts
Undertaking market research
What is forecasted by finance department?
cash flow
demand
potential customers
None
To make the decisions regarding selection of source of finance is the funtion of
Marketing department
Operations department
Finance department
All the given departments
What is another name for a functional area?
a department
a production unit
a process
an area of safety
What is a definition of a functional area?
a sales unit that looks after customers
a department that delivers on price
teams of employees with similar skills and experience
a production facility
Which department would be responsible for advertising?
Human Resources
Finance
Admistration
Marketing
Which department would be in charge of managing employees?
Administration
Human Resources
Marketing
Finance
Which department is in charge of obtaining parts?
Finance
Administration
Purchasing
Marketing
Which department would be in charge of building a new product?
Production
Sales
Finance
Customer Service
Which department is responsible for paying suppliers?
Purchasing
Marketing
Sales
Finance
Which department is responsible for publishing news articles for the company?
Sales
Administration
Marketing
Purchasing
If an employee had a query on their contract of employment, which department would they go to?
Administration
IT
Human Resources
Sales
Which department would be responsible for increasing revenue in the business?
Administration
Marketing
Finance
Sales
Administration
If an employee had a query on their contract of employment, which department would they go to?
Administration
IT
Human Resources
Sales
Which department is responsible for publishing news articles for the company?
Sales
Administration
Marketing
Purchasing
Which department is responsible for paying suppliers?
Purchasing
Marketing
Sales
Finance
Which of the following functional areas of a business is most likely to be responsible for recruiting new staff?
Business support services
Finance
Human resources
Production
Which of the following functional areas of a business is most likely to be responsible for producing a radio advertisement to raise awareness of its new product?
Customer service
Marketing
Production
Sales
