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Professional Communication

Total questions: 40

Worksheet time: 14mins

Name
Class
Date
1.

Anything that interferes with the sender's creating and delivering a message and the receiver interpreting the message is called ...

a)

communication

b)

distortion

c)

distraction

d)

netiquette

2.

You consulted your doctor, but instead of saying you must eat apples, he said you must eat Malus domestica. Which communication barrier might cause the communication breakdown between the two of you?

a)

Emotional barrier

b)

Lack of confidence

c)

Use of Jargon

d)

Noisy Environment

3.

Why is it important for an individual to master the skill of public speaking?

a)

To increase your self-confidence.

b)

To make other people ask you questions that put you on the spot.

c)

To force yourself to be in uncomfortable situations.

d)

To avoid the need to have one-on-one conversations with people.

4.

This refers to how high or how low your vocal tones are.

a)

pitch variation

b)

voice volume

c)

voice speed

d)

juncture

5.

Making eye contact is a form of body language.

a)

sending and receiving wordless messages

b)

exchange of information using words

6.

This picture depicts ...

a)

face-to-face conversations

b)

face-in-face conversations

c)

face talking

d)

facing conversations

7.

Good listening skills include ...

a)

Smiling and waving at people

b)

Yelling loud at people

c)

Writing in slang

d)

None the above.

8.

Which of the following is considered a listening skill?

a)

Thinking before you speak

b)

Writing clear, simple statements

c)

Paying attention

d)

Asking questions

9.

Which is NOT important in effective communication?

a)

Wearing a red tie

b)

Using appropriate body language

c)

Making eye contact

d)

Using the appropriate tone

10.

A good, clear speaker…

a)

Understands what he/she wants to say

b)

Checks to assure understanding, and listens to responses

c)

Considers the audience and the setting

d)

All of the above

11.

Which topic is not achievable for a short presentation?

a)

How to drive a car

b)

10 steps to improve your driving skills

c)

your driving skills

A bicycle is better than a car

d)

Where to buy a good second hand car

12.

Which of the following is a type of informative presentation?

a)

a report

b)

a meeting

c)

an advertisement

d)

a billboard

13.

A persuasive presentation could be done to __________.

a)

change belief and instruct

b)

change opinion and inform

c)

change direction and go to McDonald's

d)

change belief, opinion or behavior

14.

Why should we use a "hook" in our introduction?

a)

to go fishing

b)

to get the audience's attention

c)

to hurt the audience

d)

to wake up the audience as they might be sleepy

15.

A good presentation must end with a memorable statement. Why?

a)

To wake up the audience after your boring presentation

b)

To indicate that your presentation is finished

c)

The audience might remember your presentation

d)

I don't think it's a good idea to do that

16.

An good introduction must include ____________.

a)

A hook and introduction of topic

b)

A hook, introduction of topic and yourself

c)

A loud scream

d)

An outline, a hook, an introduction of yourself and the topic

17.

A good closing should include _____________.

a)

a summary and a memorable statement

b)

a summary, memorable statement and a "thanks" for the audience

c)

a memorable statement and outline

d)

nothing.... just say goodbye and thanks

18.

When you receive negative feedback about your presentation, you should:

a)

Get angry and defend your point of view

b)

Listen, absorb and find ways to solve problems

c)

Ignore the person's opinion and continue the presentation

d)

Deny the problem, apologize or excuse your ignorance

19.

What methods do we need to apply to improve your presentation?

a)

Taking part in training course of presentation skills

b)

Practice many times before giving a presentation

c)

Using body language during presentations

d)

All answers are correct

20.

According to you, is it really necessary to summarize the content when presenting to the audience?

a)

That’s really not necessary

b)

Whatever :((

c)

Spending time on summary

21.

“Finally, I’d like to highlight one key issue”.

The above sentence is belong to ... part:

a)

Body

b)

Introduction

c)

Conclusion

22.

What should you NOT wear when giving a presentation?

a)
b)
c)
d)
23.

"Before I move on, I’d like to recap the main points of first part".

The above sentence should belong to ... part:

a)

Body

b)

Introduction

c)

Conclusion

24.

In the conclusion, what issue should you mention?

a)

Introducing yourself

b)

Moving to the next point

c)

Saying what your topic

d)

Inviting

questions

25.

Where should you look while presenting?

a)

At the board -- that's where the audience is looking

b)

At your notes so you get the info correct

c)

In the eyes of random people in your audience

d)

At the chins of individuals in your audience

26.

What should you do at the very beginning of a presentation?

a)

Tell a joke

b)

Shake everyone's hands

c)

Ask questions

d)

Introduce yourself

27.

Your content should consist of __________, ______, and _______.

a)

outline, objects and summary

b)

introduction, body and conclusion

c)

outline, body, opinion

d)

introduction, opinions and paragraphs

28.

What does it mean by "Consider Your Audience"?

a)

Their Education

b)

Their Age

c)

Their Language understanding

d)

All of them

29.

What's an example of an INTRODUCTION?

a)

Hello. Do you want to eat hotdogs?

b)

Hi there. Good to see you, want a donut?

c)

My name is Shrek and I will be conducting this meeting.

d)

Hey! I know you!

30.

What's this example for?

AS YOU CAN SEE FROM THE DATA...

a)

Presenting maps or graphics

b)

Presenting a farewell

c)

Presenting the time

d)

Presenting food

31.

What's this example for?

THAT'S A GREAT QUESTIONS AND I'M GLAD YOU ASKED IT.

a)

Presenting the topic

b)

Answering questions.

c)

Presenting a map or graphic

d)

Presenting the introduction

32.

What does it mean to be prepared?

a)

To smile

b)

To know what your doing

c)

To have everything ready to go and in the right order

d)

To talk softly at the audience than to scream out loud

33.

Why should you keep text to a minimum on slides?

a)

So the focus is on you as the speaker

b)

So the pictures are easier to see

c)

To help make your presentation longer

d)

To make sure the audience can read everything you have to tell them

34.

You should always add pictures to your presentation even if it doesn't have anything to do with your presentation.

a)

True

b)

False

c)

Maybe

d)

Not sure

35.

What is the motion effect in between slides called?

a)

Home

b)

Slideshow

c)

Transitions

d)

Animations

36.

Which of the following are under the 'Types of Informative Speeches'?

a)

description or objects

b)

events

c)

explanation or processes

d)

speeches about an issue

37.

Last Monday, Jason interviewed a prominent businessman in the country. The businessman had said so many interesting points about achieving success, thus Jason included the man's quote in his speech. Jason's presentation was a success, unfortunately, he was sued by the businessman. Why was he sued?

a)

He offended his audience

b)

He did not obtain permission to quote

c)

He added irrelevant points

d)

He was bias

38.

Zaim had to give a speech to a group of local and international participants. However, Zaim included examples that are relatable to the local audience. In this context, Zaim is considered to be ...

a)

bias, he did not consider his international audience

b)

relevant, he provided listener relevance link

c)

effective, he included relevant information

d)

non bias, he considered his participants

39.

Why do we have to do audience analysis?

a)

to discover what listeners might want and need to to know about your topic

b)

to discover listeners' familiarity with your topic

c)

to help us prepare our speech material

d)

All of the answers are correct

40.

Failure to cite direct quotes, paraphrased research, and images in the preparation outline and on the Google slideshow is _____.

a)

acceptable

b)

recommended

c)

plagiarism

d)

unethical