WorksheetsHawkz SCS, SPP3.0 Agent OS
Total questions: 12
Worksheet time: 7mins
What must now be true to set up Auto Pay (all that apply)
Zero Balance
Check Account Saved
Never had a returned payment
Debit or Credit card method of payment
Equipment swaps for modems/routers are?
Proactive
Reactive
Speed will be increased to what speed after migration
Internet 100 or 300 MB
Ultra
Gig
Ultra Gig
When does billing begin for new customers (all that apply)
Install Date
One day after Install Date
Once equipment is activated
14 days
What information can be provided to non-customer to make payment? (select all that apply)
Total Due
Minimum Due
New Promotions
Last payment received
Like for like Swap is available for all equipment?
True
False
When does/did the first migration begin
3/29/2023
5/20/2023
4/20/2023
5/4/2023
Upon canceling their account customer has how many days to return equipment?
10
12
30
14
When removing Seasonal Suspend for ACP what is standard time frame?
3 hours
1-2 hours
24 hours
15 min with restart
Like for Like swaps are managed under what tab?
Billing Beta
Dashboard
Troubleshooting
Device Management
Which of these are value of Spectrum HSD?
No Data Caps
Virus Protection
Spectrum T-Shirt
Use of Spectrum Access Points
On Billing Beta what Shortcut is NOT available
Statements & Ledger
Tools
Promotions
UCM Tickets
