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WorksheetsBAS 160 Final
Total questions: 60
Worksheet time: 45mins
__________ is the art of utilizing organizational resources to accomplish goals at work.
Socialization
Justification
Preparation
Management
The management function concerned with anticipating future trends and determining the best strategies to achieve an organization's goals and objectives is known as
directing
leadership
planning
forecasting
When managers work on creating conditions and systems to ensure that everything and everyone works together to achieve the organization's goals, they are involved in the __________ function of management.
controlling
leading
planning
organizing
__________ is the management function that involves determining whether an organization is progressing toward its goals, rewarding employees for doing a good job, and taking corrective action when they are not.
Organizing
Controlling
Leading
Officiating
In a company in which an effective vision has been provided
there is no need for tactical planning.
the economic and competitive environments tend to be much more predictable.
employees are likely to have a sense of purpose and a common set of values.
goals and objectives are no longer needed.
General and divisional managers, plant managers, and deans and department heads at colleges are classified as
middle management.
supervisory management.
top management.
nominal management.
The process of setting up individual functional units of the business to do specialized tasks is called
departmentalization
division of labor
job specialization
delegation of authority
Most businesses follow a logical process when performing the planning function. It is important to understand __________ before creating long-term goals, objectives, and strategies.
the current situation
how to measure objectives
how to evaluate job descriptions and specifications
the needs of secondary suppliers
Dividing tasks into smaller jobs is called
job enrichment.
job specialization.
departmentalization.
division of authority.
Because they often picture the organization as a whole and work to incorporate all departments into one, seamless organization, top managers utilize __________ skills the most.
technical
conceptual
human relations
organizing
Which leadership style focuses on making decisions without consulting others?
authoritarian
participative
team-based
autocratic
Dividing the required work among a group of employees is called
departmentalization
informal organization.
division of labor.
separation of control.
The concept of __________ suggests that as a firm produces more, the average cost of goods produced goes down.
natural growth
survival of the fittest
cost enhancement
economies of scale
A(n) __________ is a visual device that shows relationships among people and divides the organization's work.
organization chart
Venn diagram
corporate plan
Gantt chart
The line of authority that moves from the top of a hierarchy to the lowest level is called the
chain of logic.
chain of command.
organizational design.
delegation of contingent authority.
What statement reflects Weber's view of bureaucratic organizations?
Departments communicate with each other on a regular basis.
Employees follow strict rules and regulations.
Customer satisfaction is the number one priority.
First-line workers are empowered to respond to the needs of customers.
__________ means that decision-making authority is delegated to lower-level managers and employees.
Uniformity of authority
Decentralized authority
Centralized authority
Standardized authority
The optimum number of subordinates a manager can supervise is referred to as the
manager-subordinate ratio.
chain of command.
employee quota.
span of control.
In the past, the major purpose of organizational design was to facilitate the needs of management in making their job easier, rather than
expanding outsourcing.
making a profit.
centralizing authority.
pleasing customers.
Tess works as a patent attorney for a large manufacturing company. Tess’s job is to act as an advisor to the firm’s engineers to be sure they do not confront any legal issues when designing new products. Tess’s position would be classified as a __________ position.
line
middle management
first line
staff
__________ is considered the “father” of scientific management.
Elton Mayo
Frank Gilbreth
Henry Gantt
Frederick Taylor
Maslow was mainly concerned with explaining how
jobs could be broken down into very simple tasks that could be performed by unskilled employees.
human motivation was related to a hierarchy of needs.
managerial assumptions about employees affected their style of management.
to achieve open two-way communication within an organization.
Herzberg's research identified several __________ factors that were related to the job environment and did not necessarily motivate employees if they were increased but could cause employees to become dissatisfied if they were missing or inadequate.
retroactive
inferior
hygiene
negative
Douglas McGregor described two very different sets of managerial attitudes about employees, which he called
the positive view and the negative view.
the macro perspective and the micro perspective.
Theory X and Theory Y.
individualism and collectivism.
The purpose of management by objectives is to
enable top management to set goals for the entire organization.
simplify the jobs of middle management by providing them with predetermined goals and objectives.
help employees motivate themselves with a goal-setting model that involves discussion, review, and evaluation by management and employees.
allow employees to set their own goals without consulting with management.
Equity judgments are based on
quantifiable evidence.
deductive reasoning.
statistical extrapolation.
people's perceptions.
With respect to the development of scientific management, Frederick Taylor’s objective was to
increase worker satisfaction.
decrease the number of work hours per day.
develop a specialized workforce.
increase productivity at work.
According to Herzberg, workers felt that good pay and job security
are the most important motivators for most workers.
were important for participative management.
provided a sense of satisfaction with the job, but did not motivate them.
were the best way to keep jobs interesting and to help them achieve their objectives.
Which approach suggests that a manager believes that employees should be involved in both defining problems and in designing the solutions?
Maslow’s hierarchy of needs
McGregor’s Theory X
Taylor’s scientific management
McGregor’s Theory Y
The strategy of making work interesting and motivating employees by moving them from one job to another is called job
enlargement
simplification
rotation
enrichment
A __________ consists of the marketing intermediaries that transport and store goods as they move through their path from producer to final user.
channel of distribution
marketing network
marketing mix
wholesaler
A __________ is a marketing intermediary that sells products to other organizations.
wholesaler
retailer
consumer
jobber
__________ utility is usually provided by producers rather than marketers.
Possession
Time
Place
Form
The types of utility commonly provided by marketing intermediaries include
product, price, place, and promotion.
time, place, possession, information, and service.
retailing, wholesaling, brokering, and financing.
cost, value, flexibility, use, and resale.
Marketing intermediaries that solicit orders from retailers or other wholesalers and have the products delivered directly from the producer to the buyer are known as
drop shippers.
truck jobbers.
channel captains.
merchandise agents.
A(n) __________ distribution strategy distributes a product through only a preferred group of retailers in a given area.
intensive
selective
exclusive
restrictive
__________ manages the movement of raw materials, parts, work in progress, finished goods, and related information throughout the supply chain, as well as managing the return of goods when necessary and the recycling of goods when appropriate.
Direct marketing
Multilevel marketing
Supply chain management
Retail distribution
Service utility is rapidly becoming the most important utility for many __________ as they face competition from direct marketing forces, such as the Internet and catalogs.
wholesalers
discounters
marketers
retailers
When a large retail store like Best Buy sells a huge variety of electronics and dominates the market for those products, it is called a __________ store.
saturation center
category killer
fine-line shaper
market mover
Third-party logistics refers to
bringing goods back to the manufacturers because of defects or to recycle.
the use of outside firms to help move goods from here to there.
managing the flow of unfinished products to business buyers and ultimate consumers.
the movement of goods within a warehouse, from warehouses to the factory floor, and from the factory floor to various workstations.
One of the challenges of running a home-based business is
an increase in business risk.
managing the extra time on your hands.
keeping work and family tasks separate.
increasingly burdensome tax laws.
Successful entrepreneurs are self-nurturing. This means they
look to others for strength and encouragement.
self-finance their business with no assistance from others.
perform all business operations by themselves.
believe in themselves and their ideas.
Enterprise zones are
government-owned properties that are available for entrepreneurial ventures at a reduced cost.
similar to incubator facilities but strictly run by city and state governments.
blighted areas that contain toxic materials making them unsuitable for business operations.
specific locations across the United States where entrepreneurs can set up shop and receive tax breaks for operating in these areas.
Which employment statistic about small businesses is true?
Small businesses create about 15% of all new jobs in the United States.
About 100,000 employee-hiring small businesses are started every year.
A great majority of U.S. workers find their first jobs with a small business.
Small businesses employ less than one-third of all private-sector employees.
A __________ is a written document that details the business idea, the target market and the business's competitive advantage, financial resources available for the business, and the qualification of the management.
feasibility product
marketing plan
business plan
statement of intent
Entrepreneurs seeking financial support from bankers and potential investors should
be vague regarding their creative business plan to avoid having their idea stolen.
seek the bankers' and investors' assistance in developing their business plan.
create a detailed business plan to help the bankers and investors understand why this business will succeed.
ask for a relatively small amount of capital initially, postponing a full funding request until the investors better understand the business concept.
A market consists of potential buyers of a good or service. However, for a market to exist
the business requires wholesalers and retailers.
one firm must dominate in sales and product development.
people must have unsatisfied wants and needs as well as a willingness and ability to buy.
the product must be laboratory tested and approved by the Food and Drug Administration (FDA).
Why do incubator facilities continue to remain very popular with start-up businesses?
They are essentially loan offices that provide funding.
They team up with large corporations who are willing to buy out the small businesses.
They almost always provide strong visibility and walk-in customers.
By providing essential services to entrepreneurs, they have a very strong success rate.
The primary concerns when first starting your business are
marketing and accounting.
planning and human resources.
financing and planning.
financing and marketing.
One of the drawbacks of using venture capital is
venture capital firms cannot give the small business owner any advice.
they don’t know your customers.
venture capital firms may ask for a high stake in your business.
the venture capital firm asks for very high interest rates on money loaned.
__________ refers to standards of moral behavior.
Legality
Responsibility
Integrity
Ethics
It is accurate to state that ethical dilemmas in business
force us to make poor choices.
always end up bringing out the best in us.
often force us to choose between equally unsatisfactory alternatives.
define us as being moral absolutists or moral situationalists.
A(n) __________-based ethics code emphasizes the prevention of unlawful behavior by increasing control and penalizing wrongdoers.
legal
corporate responsibility
compliance
integrity
A whistleblower is a person who
monitors employees who work overtime.
reports illegal or unethical behavior in the corporation.
reports health or other corporate emergencies to 911.
works in the human resource department.
We describe charitable donations by corporations to nonprofit organizations as
corporate philanthropy.
corporate responsibility.
corporate strategy.
structural commitment.
If a business fails to meet its responsibilities to its employees, what is likely to occur?
reduced employee turnover
employees believe it is easier to get ahead
more jobs are created
employees do the minimum needed to get by
The purpose of a(n) __________ is to evaluate an organization's progress toward implementing programs that are socially responsible and responsive.
accountability review
social audit
federal disclosure statement
annual report
Josie’s supervisor directed her to use false information in order to enhance sales numbers, while intimating that not participating would spoil Josie’s chances for promotion. Josie was faced with a(n)
important act of self-interest.
ethical dilemma.
win‒win situation
corporate accountability issue.
Organizational ethics begins
at the top levels of management.
only with full-time employees.
with the labor unions and employee groups.
with mid-level and supervisory managers.
Five types of groups serve as watchdogs to monitor how well companies enforce their ethical and social responsibility policies. One of these groups is
internal search and occupy organizations.
corporate raider divisions.
socially conscious research organizations.
secondary market companies.
