WorksheetsUnit 6 - Conflict Management
Total questions: 25
Worksheet time: 13mins
Which of the following is not a characteristic of conflict?
a. expressed struggle
b. independent parties
c. perceived incompatible goals
d. perceived interference for outside parties
Your relationship with one of your colleagues is under a lot of stress lately, and his/her behavior has begun to trouble you greatly. Which of the following are ways to manage the anger of your partner?
a. validate your colleague
b. be asymmetrical
c. probe
d. all of the above
Conflict is ?
a. an unavoidable fact of life
b. sometimes constructive
c. a destructive force in relationships if continually avoided
d. all of the above
Compromising is described as:
Win / Win
Win / Lose
Win some / Lose some
None of the Above
Ahmed had an issue with his manager. Instead of talking to him, he called in sick and stayed home today. Ahmed is using:
Competing
Avoiding
Compromising
Accommodating
Ali and Zain had a conflict about how to prepare a report and which graphs to use to display the data. This is an example of:
Ego Conflict
Task Conflict
Personality Conflict
Zahid has to give up on his point of view in a group meeting because he wanted to make sure his team members are all agreeing without delaying the project. This is an example of:
Accommodating
Collaborating
Competing
Avoiding
Which of the following is something you can control?
Reaction of a colleague
Yelling at your colleague
Traffic jams
A difficult boss
Which emotion is the worst when trying to resolve conflict?
Sadness
Amusement
Rage
Confusion
What is one of the most extremely important skill in resolving a conflict?
Talking
Showing your emotions
Listening
Arguing
A discussion done to reach a solution to a conflict is called:
Negotiation
Empathy
Compromise
Argument
All are ways to avoid conflict except:
Respect different opinions
Take a break
Empathy
Pick up a fight
What is a way to resolve conflict?
Talking out your anger on someone else
Yell at each other
compromising
Fighting
The Goal is only to Win is a part of which conflict management style?
Avoiding
Competing/Competition
Collaboration
Compromise
The Goal is Win/Win is a part of which conflict management style?
Avoiding
Competing/Competition
Collaboration
Compromise
The Goal is to find middle ground is a part of which conflict management style?
Avoiding
Competing/Competition
Collaboration
Compromise
The Goal is to delay is a part of which conflict management style?
Avoiding
Competing/Competition
Collaboration
Compromise
One of the 3 key reasons for resolving conflicts is using Close Ended Questions?
True
False
The Area that is “Known to Self” and “Known to Others” is known as?
Open Area/Arena
Blind Spot
Facade
Unknown
Which statement is an example of 'compromising'?
I'll go all the way with you.
If you accept my terms, I'll make you pay more.
The tentative date for the meeting is next Tuesday.
There needs to be some give and take.
Which one of the following is the traditional view of conflict?
Conflict is inevitable outcome in a group
Conflict is necessary for a group
Conflict must be avoided
Conflict is natural to each group
Interactionist view of conflict belief that conflict ___.
is causes by lack of openness
must be avoided
is harmful and inevitable in a group
is a positive force in a group
Conflict that hinders group performance is ___ conflict.
task
process
functional
dysfunctional
A desire to satisfy one’s interests, regardless of the impact on the other party to the conflict.
Collaborating
Avoiding
Competing
Accommodating
A ____ is a neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives.
Arbitrator
Mediator
Consultant
Conciliator
