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CCO201-REVIEW

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

According to Chapter 1 of the textbook: “Corporate communication: a guide to theory and practice”, What is the definition of Vision?

a)

The profile and values communicated by an organization.

b)

The ways or means in which the corporate objectives are to be achieved and put into effect.

c)

Statements of overall aims in line with the overall purpose.

d)

Desired future state, the aspiration of the organization ("where are we going?").

2.

What is Stakeholder?

a)

Nobody

b)

Any group or individual who can not affect or is affected by the achievement of the ogranization's objectives

c)

Any group or individual who can affect or is affected by the achievement of the ogranization's objectives.

d)

Any group or individual who can affect or is not affected by the achievement of the ogranization's objectives

3.

What is Team?

a)

A number of people who do something together as a group.

b)

An individual who wants to work for a company

c)

A range of techniques used to engage the purchaser.

d)

All are correct

4.

What is Advertising?

a)

The management process responsible for identifying, anticipating, and satisfying customer requirements profitably.

b)

The process of gaining the public's attention through paid media announcements

c)

The tactics and media that are used to communicate with internal and external groups.

d)

The process or trend whereby audience segments become more heterogeneous and dividided and therefore more difficult to reach in one.

5.

Lecturers of FPT University are:

a)

Internal stakeholders

b)

External stakeholders

c)

Outsiders of the university

d)

All are correct

6.

Suppliers and Customers of a corporate are:

a)

Internal stakeholders

b)

External stakeholders

c)

No one

d)

All are correct

7.

What is the culture of an organization?

a)

The core values of an organization as shared by its members.

b)

The profile and values communicated by an organization

c)

The total collection of branded trademarks that a company owns and applies to its products or services.

d)

The general values and beliefs held and shared by members of an organization.

8.

Contractual: Customers, employees, distributors, suppliers, shareholders, lenders (banks) are:

a)

Primary stakeholders

b)

Secondary stakeholders

c)

Third stakeholders

d)

None of the above

9.

Symbolism is:

a)

All planned forms of it, including corporate advertising, events, sponsorship, publicity and promotions

b)

Corporate logos and the company house style of an organization

c)

The soul, persona, spirit, and culture of the organization manifested in some way

d)

Corporate’s distribution

10.

Sony is the example of ….. ‘s identity structure:

a)

Monolithic

b)

Endorsed

c)

Branded

d)

None of the above