WorksheetsHMO102- revision 3
Total questions: 25
Worksheet time: 13mins
The executive committee of a hotel is
The general manager and director of sales
Made up of key associates who head major departments
The general manager and executive housekeeper
The top three executives in the hotel
The ultimate responsibility and authority of running a hotel rests with
The executive committee
The regional vice president
The general manager
The front office manager
Which of the following would NOT be considered a hotel department?
Rooms division
Front office
Property management system
Food and beverage
The front office, housekeeping, security and communications all fall under what department?
Rooms division
Night auditor
Concierge
Comptroller division
The area of a hotel most often described as the nerve center or hub of a hotel is the
Night auditor
Banquets
Housekeeping
Front office
The basic functions of the front office include all of the following EXCEPT:
Reviewing previous nights ADR and occupancy
Reviewing arrivals and departures
Staffing and scheduling
Maintaining sales records
When selling rooms a front desk associate might try to upsell. This means
Selling the room at the rack rate
Suggestively selling the features of a larger room, a higher floor or perhaps a better view
Providing a discount rate
Honoring a guests discount coupon
The more common name for a guests account is
A file
Rewards account
Folio
His/her credit card
Guest folios are typically managed by
Housekeeping
The general manager
Hotel property management system
Concierge
Special hotel accounts for a company that has established credit with a hotel are called
City folios
Block rates
City rates
City ledger
The individual responsible for the task of balancing the guests accounts receivables is the
Night auditor
Front desk manager
Guest services agent
Front office manager
The Hotel California has 642 rooms and 413 are occupied. The occupancy percentage is:
73%
64%
32%
60%
The Hotel California has 642 rooms and the room revenue is $84,593. The REV PAR is:
$130.94
$83.91
$215.45
$131.76
The daily report performed by the night auditor contains key operating ratios used by management including
Total number of rooms in the hotel
Room occupancy percentage
Business center revenue
Front office schedule
Total rooms available divided by the number of rooms occupied is known as
Rack rate
Average daily rate
RevPAR
Room occupancy percentage
Room occupancy percentage or ROP is
Room revenue divided by number of rooms sold
Total rooms occupied divided by total available rooms
Total rooms available divided by number of rooms sold
Room cost divided by room sales
Average daily room rate is
Room revenue divided by number of rooms sold
Total rooms occupied divided by total available rooms
Total rooms available divided by number of rooms sold
Room cost divided by room sales
If the total rooms occupied are 622 and the total rooms available are 850 then the room occupancy percentage is
85.6%
60.5%
70.4%
73.2%
If room revenue is $75,884 and the total number of rooms sold is 662 then average daily rate is
$125.12
$136.53
$114.63
$118.78
Property management systems are designed to assist front office employees in performing functions related to what tasks?
Reservations, rooms and guest account management
Catering and Banquet reservations
Restaurant reservations
Guest's meeting schedules
A demand-forecasting technique used to maximize room revenue is known as
Property management system
Upselling
Return on investment
Revenue management
Rack rate is
The price a room is sold for
Discounted room rates
Revenue management
The highest published rate
The purpose of revenue management is to
Sell more rooms at discounted rates
Increase profitability
Monitor hotel restaurant and room service profitability
Assist housekeeping in scheduling
In house and guest communications in a hotel are managed by
Point of sales systems
The property management system
BX or PBX
The F.O.M.
The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the
The bell captain
Front desk associate
Rooms manager
The concierge
