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WorksheetsNex Cards
Total questions: 15
Worksheet time: 8mins
Name
Class
Date
1.
Who is Nex Card bank partner?
a)
BRI
b)
BPR Xen
c)
UOB
d)
BSS
e)
BCA
2.
What type of credit card is Nex Card?
a)
Corporate Card
b)
Supplement Card
c)
Co-Branding Card
d)
Paylater Card
e)
Virtual Card
3.
Is Nex Card the same product as Nex Super Card?
a)
True
b)
False
4.
If you receive inquiry from Nex Super Card user, some of the actions that you may do, include:
a)
Confirm that customer is Nex Super Card user
b)
Check the CS scope for Nex Card
c)
Handle with care and apply Nex brand tonality
d)
Advise to contact BRI
e)
Advise to contact Nex 2nd WhatsApp number
5.
What are Nex Card value props?
a)
Free annual fee
b)
Easy and simple application process
c)
In-app card management
d)
Can be use for online and offline transactions
e)
Get Nex Level Reward every Rp10,000 purchase
6.
Which of the following is true for Nex Level Reward?
a)
Get 100 points every Rp10k purchase on retail merchant
b)
Get 60 points every Rp10k purchase on F&B merchant
c)
Get 20 points every Rp10k purchase on any merchant category beside Retail and F&B
d)
Get 100 points every Rp10k purchase on fashion merchant
e)
Get 10 points every Rp10k purchase on any merchant category beside Retail and F&B
7.
In Nex Card MVP 1.0 that we're going to launch, which of the following is not included in its in-app card management system?
a)
Card Activation
b)
Check Card Information
c)
View Billing Statement
d)
Block Card
e)
Convert Installment
8.
What's the network Nex Card uses?
a)
Visa
b)
Discover
c)
GPN
d)
Mastercard
e)
American Express
9.
When is the due date for Nex Card billing payment?
a)
17 days after billing is sent
b)
3 days after billing is sent
c)
10 days after billing is sent
d)
25 days after billing is sent
e)
None of the above
10.
Is it true or false that user can withdraw cash advance using Nex Card?
a)
True
b)
False
11.
What's BRI contact number and email that user can reach out to?
a)
Call center: 14017 / 1500017
Email: callbri@bri.co.id
b)
Call center: 14017 / 150017
Email: help@bri.co.id
c)
Call center: 150017
Email: callbri@bri.co.id
d)
Call center: 1417 / 1500017
Email: helpbri@bri.co.id
12.
Is it true or false that you should advise user to contact BRI if the inquiry is outside of our defined scope
a)
True
b)
False
13.
Which of the following inquiry is outside our scope?
a)
Installment conversion
b)
Failed login or can't click apply on Nex App
c)
Hasn't received card from delivery
d)
Progress/status of card submission
e)
Didn't receive OTP when activating card on Nex App
14.
For special/priority cases where Nex need to escalate to BRI, how should you make escalation for Nex Card?
a)
Escalate directly to BRI via email
b)
Escalate directly to BRI via WAG
c)
Escalate to Nex Ops on shift
d)
Escalate to FinOps
e)
Advise to contact BRI directly
15.
Which of the following fill the condition for special case that needs escalation:
a)
User has contacted BRI and has BRI ticket number
b)
User asking for point redemption
c)
User asking what's the requirement to apply Nex Card
d)
User has contacted BRI and hard complain to Nex
e)
User hard complain to Nex
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