WorksheetsUnit 4 - AOS1 - Business Management
Total questions: 23
Worksheet time: 15mins
What is the name of Unit 4 - AOS1?
Reviewing Performance - The Need for Change
Implementing Change
Which KPI is NOT evident in the study design?
Number of Workplace Accidents
Number of Website Hits
Rate of Profit Growth
Rates of Staff Absenteeism
... Profit Figures
(a)
A high rate of staff absenteeism usually indicates employees feel comfortable and motivated in the workplace.
True
False
Legislation can be considered a driving and restraining force for change.
True
False
Number of website hits is .... ?
The number of times a customer makes an order
The number of times a customer interacts with a website
The number of times a website requests information from a server
The number of times a customer makes a complaint
Miss Stewart decides to complain to Miss D'Silva about the taste of a coffee she purchased the other day. Would this be considered in the business's number of customer complaints?
Yes
No
Driving forces will .... change
Support
Work Against
A proactive manager will wait until the change has occurred and then monitor their competitor's response to the change.
True
False
Proactive Approach to Change = change is .... and occurs .... a business is impacted by pressures in their environment.
(a)
Reactive Approach to Change = change is .... and occurs .... a business is impacted by pressures in their environment.
(a)
(a) of Productivity Growth
Level of Staff (a)
Which is NOT a step in the force-field analysis?
Weight the Forces
Evaluate the Response
Rank the Forces
Identify the 3 Weakest Forces
The primary purpose of a force field analysis is to ...?
Determine whether to pursue change or not
Assist with interpreting KPIs
Identify the level of waste produced by a business
Determine why employees permanently leave their workplace
The number of redundancies will be considered when determining level of staff turnover.
True
False
When completing a force field analysis, a manager should consider the WEIGHT of the forces, not the NUMBER of forces.
True
False
Which two of Porter's Generic Strategies did we explore during class?
Cost Leadership
Focus
Lower Cost
Differentiation
Lower cost is likely to ... business expenses, whereas differentiation is likely to ... business expenses.
(a)
The Lower Cost Strategy is likely to increase prices, resulting in premium pricing.
True
False
The primary purpose of Porter's Generic Strategies is to ..
Determine whether to pursue change or not
Assist a business with gaining a competitive advantage
Apple Inc. is a good example of which Porter's Generic Strategy?
Differentiation
Lower Cost
Costco and Aldi are good examples of which Porter's Generic Strategy?
Differentation
Lower Cost
