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Gm Development Quiiz

Total questions: 11

Worksheet time: 2mins

Name
Class
Date
1.

Welcome to Quiz! Are you ready?

a)

Yes

b)

No

c)

Quite Ready

d)

Not sure

2.

Please select letter with RED color

a)

RED

b)

WHITE

3.

In your opinion: Is General Manager important position in Hotel nowadays?

a)

Yes

b)

No

4.

In your opinion: Do you think that between attitude or competency, which is hold greater importance when it comes to the role of a General manager?

a)

Attitude

b)

Competency

c)

Balance Both

d)

No Idea

5.

What are the key responsibilities of General Manager?

(Multiple correct answers - เลือกคำตอบได้มากกว่า 1 คำตอบ)

a)

Managing Staff

b)

Operation Management

c)

Personal Relationship via Social Media

d)

Guest Satisfaction

6.

In your opinion, what guest's satisfaction are related to?

(Multiple correct answers - เลือกคำตอบได้มากกว่า 1 คำตอบ)

a)

Hotel Reputaion

b)

Best Service charge

c)

Team Salary

d)

Customer Journey

7.

What are key differences between Chain hotel VS Individual Hotel?
(Multiple correct answers - เลือกคำตอบได้มากกว่า 1 คำตอบ)

a)

Marketing & Distribution

b)

Loyalty program

c)

Staff Service

d)

Operating cost

8.

Which country witnessed COVID-19 surpassing one billion cases in a single day,

marking the highest statistics since its global outbreak?

a)

India

b)

England

c)

America

d)

China

9.

Which department is most closely related to this signage?

a)

Food & Beverage

b)

Front office

c)

General Manager

d)

All Correct

10.

Do you know "Novotel" hotel belongs to which hotel chain?

a)

Hilton

b)

Accor Group

c)

Inter Continental Hotels Group

d)

Marriott

11.

Have you enjoy the quiz? ^_^

a)

Yes

b)

No