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WorksheetsSaksham Training Quiz
Total questions: 46
Worksheet time: 30mins
Tone plays ____________ % role in communication.
38%
55%
20%
07%
Emotions play a major role in striking an effective communication.
Yes
No
Loss due to ineffective communication can be in the form of:
Productivity
Time
Money
All of the above
Which of the following depicts ‘angry’ emotion?
Ashamed
Disappointed
Annoyed
Lonely
The ‘matching’ technique of NLP focuses on:
Tone
Words
Body Language
All of the above
The mirroring and matching technique of NLP helps in:
Active Listening
Rapport Building
Conflict Resolution
None of the Above
(a) % of the brain is engaged while listening.
Which of the following tips works to enhance listening skills?
Paraphrase
Ask Close-Ended Questions
Mirroring
Suppress Feelings
According to the Myers-Briggs Survey 2022, which of the following is the top cause of conflict in the workplace?
Poor Listening
Poor Communication
Emotion Outburst
None of the above
Over last 5 years, cost of poor communication has increased by:
3X
10X
5X
2X
Which of the following is not a PowerPoint design platform?
Which one of the following can be used for generating content for presentation?
ChatGpt
What key skills does a telesales reservation team need to excel at?
Handling customer inquiries and bookings
Name the website for designing automated PowerPoint presentations.
Slidesgo
Canva
Picasa
How can AI assist in content creation for presentations?
By eliminating the need for human input entirely.
By generating data and statistics without accuracy concerns.
By suggesting relevant content, visuals, and layouts.
By replacing the need for a presenter during the session.
How can AI be used during the actual presentation delivery?
By replacing the presenter's voice with a robotic voice.
By analyzing audience reactions and adjusting the slides accordingly.
By preventing any spontaneous interactions with the audience.
By delivering the entire presentation without human involvement.
Which of the following CANNOT be used to enhance productivity in PowerPoint slides
Grammarly
I Love PDF
Quillbot
Encyclopedia
What is Microsoft PowerPoint primarily used for?
What is the term used to define the predefined combinations of fonts, colors, and effects that can be applied to a presentation in PowerPoint?
How can you duplicate a slide in PowerPoint?
Which one of these is NOT an essential skill for tele sales?
Sales Expertise
Active listening
Technical Programming
Time Management
Which of the following best describes active listening?
What is a key strategy for improving customer retention?
Offering one-time discounts to new customers.
Providing inconsistent customer service.
Ignoring customer feedback.
Building strong relationships and personalized experiences.
Which one is NOT a type of customer under NPS
Promoter
Decoder
Passiver
Detractor
What does empathy in customer support involve?
Speaking quickly to handle more call
What is FCR?
First Client Report
Fast Call Resolution
First Client Review
First Call Resolution
Customer feedback form NOT helps in?
Customer satisfaction
Customer retention
Improvement areas
Employees satisfaction
Inside-out knowledge about service and organization process results in...
Reduce response time
increase service value
increase customer grievances
negative feedback
What is NPS?
National People Survey
Net Profit Score
Net Promoter Score
National Price Survey
What is the most important quality of a go-getter?
Risk taking
Communication
I am always eager to take responsibility and to learn new things
Reactive behaviour
Proactive behaviour
State True or False- Courage comes naturally to people and cannot be taught
All are part of Corporate Etiquettes except the following:
Dressing
Language
Code of Conduct
Stress
Office Decorum is the need of the hour. State 3 reasons for the same:
I can change my personality to suit the profile or job environment
True
False
State the most important reason for not taking initiative at workplace
(a)
Go-getter attitude is important to achieve the following except:
Results
Effective Decision Making
Team Building
Self Development
State that one thing, a person should do to become a go-getter at workplace (a)
Ability and Attitude cannot go hand in hand- State True or False
True
False
After today’s training I will use…….. technique for managing my time.
These 3 distractors/time wasters I will avoid…………
mobile/ email/phone call/games
One which is not part of 4Ds of time management?
Delay
Delegate
Decipher
Do it
Delete
Eisenhower matrix is based on
Time scheduling
Time boxing
Prioritization: Urgent and Important
Eustress is
Negative
Positive
Mindfulness technique is all about focusing on
Past
Future
Present
Mention 2 ways to manage stress
