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WorksheetsMGT 312: Exam 1 Study Guide (Chapters 1-4)
Total questions: 60
Worksheet time: 38mins
Intelligence entails a person's capacity for ______.
Repetition
Problem-solving
Constructive thinking
Reasoning
Which of the following are true of personality?
It combines characteristics that give people unique identities.
It is relatively stable across situations.
It is comprised of constantly changing characteristics.
It results from the interaction of genes and the environment.
Select the Big Five Personality Dimensions.
extroversion
agreeableness
emotional stability
openness to experience
conscientiousness
Which statements about emotional intelligence are true?
It has minimal impact on a person's performance in a job or larger career.
Research on its effectiveness shows mixed results.
It has been proven by research to always make one a more effective employee.
It can make or break an individual in a given job.
Which of the following are benefits of high emotional intelligence? (Check all that apply.)
Ability to apply positive emotions to work
Increased creativity
Greatly improved cognitive ability
Greater level of teamwork
Select the elements of emotional intelligence.
Relationship management
Self-management
Social-awareness
Financial management
Self-awareness
Which employee factors are important for managers to understand in order to create a productive and satisfying person-job fit? (Check all that apply.)
potential
personality traits
personal relationships
abilities
Which of the following are true of self-efficacy?
It can be increased.
It tends to manifest itself in actual performance.
It is unaffected by outside influences.
It involves a person's beliefs about personal success.
Which of the following are true concerning the search for employees with the right personality type?
Employers should try to find a fit for an employee's personality
Managers should avoid using a contingency approach to hiring
There is no ideal personality profile.
One personality does not fit all jobs.
Which of the following behaviors have been shown by research to improve intelligence?
Constructive thinking
Reasoning
Emotional displays
Problem-solving
Which of the following are true concerning using personality tests in the workplace?
It is critical to make sure the test is legally sound and does not violate applicants' rights.
Testing should be entered with no predetermined idea of what to accomplish until the results are in.
There should be independent research validating the effectiveness of the test.
It is helpful to use experts outside the company to help select an appropriate test.
Characteristics of the perceiver include
direction of gaze.
appearance or dress.
cognitive load.
gender and emotional status.
Which of the following are true concerning implicit cognition?
It can lead to biased decisions.
It is a deliberate mental action.
It happens without conscious awareness.
It comes from people's memory.
Which of the following are key perceiver characteristics that affect our perceptions of others? (Check all that apply.)
Experience with target
Race consistency
Direction of gaze
Needs and goals
The premise that people infer causes for observed behavior is the basis of ______ theory.
stereotype
selection
cognition
attribution
Any thoughts or beliefs that are automatically activated from memory without our conscious awareness are examples of
cognitive dissonance.
implicit cognition.
operant conditioning.
encoding and simplification.
Which of the following are true considering managerial implications of attributional tendencies?
Attributional biases can lead to inappropriate managerial action and, subsequently, decreased employee motivation and performance.
The role of external causes of behavior is usually exaggerated.
The way employees perform depends on the attributions they make for their performance.
The role of internal causes of behavior is usually exaggerated.
Affirmative action programs _____.
legitimize hiring quotas
can be voluntary or mandatory
often force companies to hire unqualified applicants
have severely limited opportunities for women and minorities
Which generic action option is an outgrowth of affirmative action programs and attempts to either increase or decrease the number of diverse people throughout an organization?
tolerate
include/exclude
deny
build relationships
As Jasmine got to know Mary, a co-worker of a different ethnicity, Jasmine was surprised to learn how much she had in common with Mary, such as loving to hike and choosing a religion. Jasmine was experiencing which layer of diversity?
organizational dimensions.
surface-level characteristics.
deep-level characteristics.
personality.
The glass ceiling refers to _____.
the fragile nature of organizations that still refuse to embrace diversity
openness and transparency in nondiscriminatory hiring practices
a very real, yet unseen barrier to high-level advancement for women
the barrier that excessive taxation imposes on corporations
Reasons for managing diversity go beyond its _____, ____ or _____ dimensions.
legal
Developmental
social
moral
The two forms of locus of control are
(a)
Which stage of social perception involves turning mental perceptions into real-world judgments and decisions?
selective attention/comprehension
retrieval and response
encoding and simplification
storage and retention
Place the stages of social perception in order, with the first stage at the top
retrieval and response, storage and retention, encoding and simplification, selective attention/comprehension
selective attention/comprehension, encoding and simplification, retrieval and response, storage and retention
encoding and simplification, storage and retention, selective attention/comprehension, retrieval and response
selective attention/comprehension, encoding and simplification, storage and retention, retrieval and response
The various characteristics that make individuals unique are known as
environmental characteristics
social capital
person factors
hard skills
Using the OB concepts and tools that are situationally appropriate is called ____ ____ to management.
situation factors
The myriad external elements that influence what we do, how we do it, and the outcomes of our actions are called
social characteristics
soft skills
situation factors
person factors
Skills that are related to technical know-how, such as bookkeeping or financial analysis, are known as _____ skills.
soft
Which of the following statements about cheating are true?
Most students in private schools cheat, but most students in public schools do not
Cheating is limited to students
Cheating takes many forms, including plagiarism and sharing answers via text messaging
Over half of high schoolers report cheating on exams
Which of the following are outcomes of widespread corporate corruption
Increased ethical behavior
Destruction of the lives of many employees
Enormous profits for employees
Bankrupting of companies
Which of the following are important to consider when selecting alternative solutions?
who will be resisters
your salary and benefits
necessary resources
who will be supporters
Which of the following should managers do to deal with unethical behavior in the workplace?
Hire behavior monitors to closely watch employees for anything resembling unethical behavior
Set clear expectations when employees are confronted with unethical behavior
Determine likely causes of unethical behavior in managers and employees
Establish a strong "no whistleblowing" policy
An interdisciplinary field focused on understanding and managing people at work is
vocational counseling
credibility
organizational behavior
contingency perspective
The steps to the 3-step approach to problem solving in order.
Define the Problem
Identify the causes
Make Recommendations
Make Recommendations
Define The Problem
Identify the causes
Identify the causes
Define The Problem
Make Recommendations
Which of the following statements about situation factors is true?
They are very important to your job performance
They have no impact on your job or job performance
They come from within you and influence every aspect of your life
They do not change without managerial approval.
Select the levels that OB distinguishes among
group/team
organizational
departmental
individual
Sigrid is trying to determine why so many people in her department are transferring to a different department. Which of the following questions would Sigrid ask if she were focusing on person factors to determine the source of the problem?
Have there been any changes to work groups or teams that make the work less satisfying?
Do the departing coworkers have a preference for working collaboratively versus independently?
Has the organization changed ownership?
Have promotion opportunities in the department become less attractive?
True or False Question
True or false: OB and problem solving are at odds and do not go together when studying OB.
True
False
Select the types of solution response
Dissolving
Resolving
Mentoring
Solving
Ajzen and Fishbein consider ______ , as the key link between attitudes and planned behavior.
Intentions
Motivation
Which of the following are behavioral outcomes of job satisfaction?
Motivation
Organizational citizenship behavior
Perceived stress
Job performance
High levels of job satisfaction lead to lower levels of which behavioral outcomes?
counterproductive work behavior
job performance
turnover
organizational citizenship behavior
Personal values exemplify global beliefs, while personal _____ are more specific to particular situations, persons, or objects.
attitudes
goals
Which of the following accurately describes current trends in employee turnover?
Employees are increasingly quitting between year one and year two on the job.
There is a trend for employees to quit when they have spent less than one year on the job.
Employees are now more likely to stay in the same job for over five years.
Most employees now expect to stay in the same job for their entire career or until they are laid off.
An organization that has high levels of aggregate job satisfaction could expect to experience which of the following?
higher levels of turnover
more instances of counterproductive work behavior
increased perceived stress
improved accounting/financial performance
Shalom Schwartz believed that values ______ our behavior across any context.
motivate
discourage
communicate
To ensure the highest levels of employee motivation, employers should strive to create work environments that:
ignore employees' differences
define employees' happiness
limit employees' choices
match employees' values
Counterproductive work behavior has a strong negative relationship with
Job satisfaction
Organizational Level
Which of the following are workplace attitudes that managers pay attention to? (Check all that apply.)
Job satisfaction
Organizational commitment
Perceived organizational support
Employee engagement
Cognitive dissonance
Which of the following are true about values? (Check all that apply.)
They are disconnected from any parental influence.
They can guide behavior subconsciously.
They are generally stable.
They are generally inconsistent.
Organizations can promote desired behaviors and not CWB's by:
designing jobs that increase satisfaction.
screening for CWBs during the hiring process.
defining desired behaviors.
closely supervising all work activities.
True or false: Values and attitudes are usually in agreement.
True
False
Which of the following are attitudinal outcomes of job satisfaction? (Check all that apply.)
Job involvement
Motivation
Perceived stress
Withdrawal cognitions
The abstract ideals that influence the choices we make are called:
feelings
values
ethics
thoughts
Individual differences (IDs) is the many attributes, such as traits and behaviors, that describe each of us as a person.
TRUE
FALSE
Gardner's Theory of Multiple Intelligences
•Logical-mathematical.
•Musical.
•Spatial.
•Interpersonal.
•Naturalist.
•Logical-mathematical.
•Musical.
•Bodily-kinesthetic.
•Spatial.
•Interpersonal.
•Intrapersonal.
•Naturalist.
•Bodily-kinesthetic.
•Spatial.
•Interpersonal.
•Intrapersonal.
•Naturalist.
•Logical-mathematical.
•Musical.
•Bodily-kinesthetic.
•Spatial.
•Naturalist.
Martha would like to hire employees who will be strong performers in her organization. Which of the Big Five personality dimensions should she try to make sure the new employees score high on?
extraversion
agreeableness
conscientiousness
openness to expense
Stereotyping is based on the following four step process:
Categorization, Inferences, Expectations, Maintenance
Expectations, Inference, Categorization, Maintenance
Which of the following statements is NOT accurate?
Stereotypes can lead to poor decisions.
All stereotypes are negative.
Stereotypes are used during the encoding process of perception.
Quality interpersonal contact among mixed groups may reduce the use of stereotypes.
Some people have negative stereotypes about older individuals.
