WorksheetsCommunicating with the Health Team
Total questions: 135
Worksheet time: 1hrs 6mins
A communication barrier is anything that prevents us from receiving and understanding the messages
True
False
Which of the following is an example of a rule for effective communication:
The message must be clear
Sender must deliver the message clearly and concisely
Receiver must be able to hear and receive the message
all the above
Which of the following is a barrier to communication?
Deafness
Blind
Speaking a different language
All of the above
It's important when you're communicating with someone to not send mixed messages. A mixed message is when your words say one thing but, your body language says another:
True
False
The following are barriers to communication except:
Ambiguity and information overload
Cultural noise and attitude
Singing and talking
Physical and Jumping to conclusion
Which of the following is an example of Physical/Environmental barriers?
A beautiful female/male
An uncomfortable meeting place and noise
To be frustrated
Which of the following is a factor of affecting cultural differences?
In South Africa, there is a wide variety of cultures.
People often pass judgements and make evaluations of people from other cultures in a biased way.
They see only their attitudes and values as natural and moral.
All of the above
________ that describes what we want to say in our terms may present barriers to others who are not familiar with our expressions, buzz-words and jargon.
Language
Attitude
Lack of common experience
Problems with structure design
_______ are elements within the individual’s own self which pose a hurdle from within the individual’s communication both in sending and receiving messages.
Interpersonal
Environmental
Intrapersonal
You consulted your doctor, but instead of saying you must eat apples, he said that you must eat Malus domestica. Which Communication Barrier might cause the Communication Breakdown between the two of you?
Emotional Barrier
Use of Jargon
Lack of Confidence
Noisy Environment
Oscar is having his online class. He was called by her teacher to read an excerpt when a truck suddenly horns and a bike pass by. He did not hear his teacher and did not open his mic. The class was all waiting for him to read no response from Oscar.
Cultural
Physical
Psychological
Linguistic Barrier
Shaina cannot utter the words. She is looking at the number of people in front of her. She is ready but she cannot conquer her stage fright. What communication barrier is this?
Cultural Barrier
Linguistic Barrier
Psychological Barrier
Physical Barrier
It is a communication between individuals in a personal relationship which builds through time and involves their thoughts and feelings to a certain level.
Intrapersonal communication
Public communication
Interpersonal communucation
Small group communication
In this type of communication you think and learn about yourself, talk and reason with yourself, and evaluate yourself.
Public communication
Interpersonal comunucation
Online communication
Intrapersonal communication
This communication is designed to inform, persuade, or entertain an audience.
Dyadic communication
Small group communication
Public communication
Interpersonal communication
In this communication, you think and learn about each other, talk and reason with each other, and evaluate each other.
Intrapersonal communication
Interpersonal communication
Online communication
Machine-assisted communication
Sending a message to your friend through your phone is an example of what type of communication?
Public communication
Interpersonal communication
Intrapersonal communication
Online or machine-assisted communication
Having a face-to-face conversation with your friend is an example of what type of communication?
Intrapersonal communication
Interpersonal communication
Small group communication
Public communication
You meet with your group mates to talk about your project. What type of communication do you have?
Intrapersonal communication
Interpersonal communication
Small group communication
Public communication
Being informed through the television or newspaper is an example of what type of communication?
Online or machine-assisted communication
Mass communication
Public communication
Small group communication
It is the transmission of message to a large audience via a channel of broad diffusion.
Public communication
Online or machine-assisted communication
Mass communication
Small group communication
In this principle of communication, all elements interact and affect each other.
Communication has no opposite.
Communication is dynamic.
Communication is unrepeatable and irreversible.
Communication is competence-based.
This principle of communication tells us that experience changes us forever.
Communication has no opposite.
Communication is dynamic.
Communication is unrepeatable and irreversible.
Communication is competence-based.
This principle of communication tells us that even if we are not communicating, we are still actually communicating.
Communication has no opposite.
Communication is dynamic.
Communication is unrepeatable and irreversible.
Communication is affected by culture.
This communication principle tells us that our past experiences can be a platform of our present communication and that our present communication can be a point if reference for our future communication.
Communication has no opposite.
Communication is influenced by ethics.
Communication is dynamic.
Communication is affected by culture.
This principle of communication says that face-to-face communication is far different from machine-assisted or online communication.
Communication is affected by culture.
Communication is influenced by ethics.
Communication is being transformed by media and technology.
Communication is dynamic.
Communication requires acquisition of knowledge and critical thinking skills.
Communication is dynamic.
Communication is competence-based.
Communication is influenced by ethics.
Communication is affected by culture.
In this principle, all behavior is communication and therefore is a message.
Communication has no opposite.
Communication is dynamic.
Communication is affected by culture.
Communication is unrepeatable and irreversible.
We can neither take back something we have said nor erase the effect of what we have done.
Communication has no opposite.
Communication is dynamic.
Communication is affected by culture.
Communication is unrepeatable and irreversible.
Even if we are not talking, we are still communicating.
Communication has no opposite.
Communication is dynamic.
Communication is unrepeatable and irreversible.
Communication is influenced by ethics.
It is the deliberate or accidental transfer of meaning
Communication
Globalization
communication process
Communication essentials
Emails, Telephones, Face to face interactions and presentations are in relation to what?
Inspirational Communication
Intrapersonal Communcation
Interpersonal
Communication
International Communication
TRUE OR FALSE :
a) influence attitude and behaviour of others
b) enables successful living
Are examples of the uses of interpersonal communication
False
True
Facial expressions, gestures, sight and hearing are actions associated with:
Face to face communication
Non verbal
Interpersonal communication
Mass communication
TRUE OR FALSE: This image portrays keen and effective interpersonal communication skills?
True
False
Janeilia and Mickayla are discussing an idea for a project when Rachel raises her hand to interject and suggest another idea. This displays what type of interpersonal communication?
Written Word
Non-verbal
Verbal
I am the element which decodes the message and provides the necessary reactions. Who am I?
(a)
Janeilia has passed her CAPE examinations and decides to write a letter to Mrs. Thompson to thank her for her help. This is an example of what form of communication?
Mass Communication
Public Speaking
Written Communication
The use of technology allows the receiver of a message to have a quicker response. This can be expressed through telephone, emails and or video call. What element is this?
Sender
Medium
Receiver
Channel
Interpersonal skills
a) improve leadership abilities
b) gives individuals authoritative power
c) allows for an empathic feel towards others
d) builds personal and professional relationships
D, A, B
B, C, A
A, C , D
A, D, D
Which of the following is a use of interpersonal communication.
Builds life insurance
To exchange information
Promotes fights
Enables positive feedback
Communication is ___________.
a process.
a continuous conversation.
infinite.
Communication can be expressed through words (non-verbal), actions (verbal), or both at the same time.
True
False
Which are the correct ones?
The speaker also decodes a message in a one-way process of communication.
The receiver encodes his ideas in a transactional process of communication.
Through sound waves, a speaker and a receiver can communicate.
Shannon-Weaver model is a two-way process of communication.
The elements of communication.
Context
Barrier
Feedback
Channels
Content
Remember this sentence because this will be shown only once as this will show for 5 items.
"Yesterday, Maria was listening to an instrumental music, Carlo talked to her, but Maria didn't hear him and Carlo walked out."
Who was the receiver of the sentence?
Maria
Carlo
Instrumental Music
The sentence is a two-way process of communication.
True
False
Maria listened to an instrumental music that only means the situation was a Shannon-Weaver model.
True
False
Carlo walked out.
Feedback
Decoding
Encoding
Message
What was the barrier of the situation?
Carlo walked out.
Maria was listening to an instrumental music.
Maria didn't hear Carlo.
Using layman's terms is a barrier.
True
False
The use of clichés is an example of jargon.
True
False
Which are the environmental noises?
Your Mom's words of wisdom
Car's beeping
Rail traffic
Whispering
If someone is sleepy during a seminar is a type of what barrier?
Use of Jargon
Lack of confidence
Emotions
Noise
Communication is a process of (a) and conveying messages or information from one person to another.
Barrier is the factors that affect the flow of _____________.
Messaging
Communication
Sharing
Information
The four elements of communication are:
Message, sender, receiver and feedback
Sender, message and receiver
Message, feedback, verbal and nonverbal
Books, television, computers and radio
You can help control prejudice by:
believing your first impression and not allowing others to influence your thoughts.
believing only what your parents taught you about other races.
evaluating all information before making a judgement.
doing all of the above.
Good listening skills include:
a message, a sender, and a reveiver.
labeling, cultural sensitivity, and talking slowly.
verbal message, written communication and a receiver
showing interst, hearing the message, and not interrupting
Eye contact, facial expressions, gestures and touch are:
verbal communication
barriers to communication
rude
nonverbal communication
Judgements or opinions formed before the facts are known are called:
prejudices
gestures
mistakes
slander
Which of the following is NOT an element that influences our relationships with others?
prejudices
acceptance
frustrations
aging
A good listener does NOT
Maintain a positive attitude
Show interest
Pay attention
Interupt
Which of the folloing is NOT an example of verbal communication?
textbook
frowning
lecture
patient chart
Motioning a body part to express your feelings is known as:
impatience
communication
hyperactivity
gesture
This is an example of
verbal communication for "Ok"
nonverbal communication for "Ok"
labeling for "Ok"
nonverbal communication for "No thank you"
Is the man in this picture being a good listener?
Yes
No
Being honest and direct in order to communicate what you feel or think is also know as:
nonverbal communication
assertive communication
agressive communcation
verbal communication
Touch is a form of communication that we discussed in class?
True
False
Which of the following is an example of a rule for effective communication:
The message must be clear
Receiver must be able to hear and receive the message
Sender must deliver the message clearly and concisely
all the above
Which of the following is a barrier to communication?
Deafness
Aphasia (loss of ability to understand or express speech, caused by brain damage)
Blindness
All of the above
Assertive speakers are those who share honest expressions of his/her own feelings, needs and wants while respecting those of others:
True
False
Reading your textbook is an example of what kind of communication?
Verbal
Non-verbal
Reading
What type of communication is this?
Verbal
Nonverbal
Traffic
What type of communication is this?
Verbal
Nonverbal
Phone
Nonverbal communication is not as effective as verbal communication.
True
False
The four elements of communication are:
Message, sender, receiver and feedback
Sender, message and receiver
Message, feedback, verbal and nonverbal
Books, television, computers and radio
You can help control prejudice by:
believing your first impression and not allowing others to influence your thoughts.
believing only what your parents taught you about other races.
evaluating all information before making a judgement.
doing all of the above.
Good listening skills include:
a message, a sender, and a reveiver.
labeling, cultural sensitivity, and talking slowly.
verbal message, written communication and a receiver
showing interst, hearing the message, and not interrupting
Eye contact, facial expressions, gestures and touch are:
verbal communication
barriers to communication
rude
nonverbal communication
Judgements or opinions formed before the facts are known are called:
prejudices
gestures
mistakes
slander
Which of the following is NOT an element that influences our relationships with others?
prejudices
acceptance
frustrations
aging
A good listener does NOT
Maintain a positive attitude
Show interest
Pay attention
Interupt
Which of the folloing is NOT an example of verbal communication?
textbook
frowning
lecture
patient chart
Motioning a body part to express your feelings is known as:
impatience
communication
hyperactivity
gesture
This is an example of
verbal communication for "Ok"
nonverbal communication for "Ok"
labeling for "Ok"
nonverbal communication for "No thank you"
Is the man in this picture being a good listener?
Yes
No
Being honest and direct in order to communicate what you feel or think is also know as:
nonverbal communication
assertive communication
agressive communcation
verbal communication
Touch is a form of communication that we discussed in class?
True
False
Which of the following is an example of a rule for effective communication:
The message must be clear
Receiver must be able to hear and receive the message
Sender must deliver the message clearly and concisely
all the above
Which of the following is a barrier to communication?
Deafness
Aphasia (loss of ability to understand or express speech, caused by brain damage)
Blindness
All of the above
Assertive speakers are those who share honest expressions of his/her own feelings, needs and wants while respecting those of others:
True
False
Reading your textbook is an example of what kind of communication?
Verbal
Non-verbal
Reading
What type of communication is this?
Verbal
Nonverbal
Traffic
What type of communication is this?
Verbal
Nonverbal
Phone
Nonverbal communication is not as effective as verbal communication.
True
False
True or False: Communication is more than just talking face to face?
True
False
The exchange of information through the use of words or actions is
Active listening
Body language
Communication
Aggressive
The exchange of information through the use of words or actions is
Active listening
Body language
Communication
Aggressive
Which of the following is considered a speaking skill?
Make clear, simple statements
Paying attention
Rereading your words before you send a message
It is a communication between individuals in a personal relationship which builds through time and involves their thoughts and feelings to a certain level.
Intrapersonal communication
Public communication
Interpersonal communucation
Small group communication
verbal communication
sending and receiving wordless messsages
exchange of information using words
nonverbal communication
sending and receiving wordless messsages
exchange of information using words
Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called _____________________.
verbal communication
nonverbal communication
A client is struggling to explore and solve a problem. Which nursing statement would verbalize the implication of the client’s actions?
"You seem to be motivated to change your behavior.”
“The team recommends that you make only one behavioral change at a time.”
“Why don't you make a list of the behaviors you need to change.”
“How will these changes affect your family relationships?”
The nurse asks a newly admitted client, “What can we do to help you?” What is the purpose of this therapeutic communication technique?
To communicate that the nurse is listening to the conversation
To explore a subject, idea, experience, or relationship
To reframe the client’s thoughts about mental health treatment
To put the client at ease
A student nurse tells the instructor, “I’m concerned that when a client asks me for advice I won’t have a good solution.” Which should be the nursing instructor’s best response?
“Remember, clients, not nurses, are responsible for their own choices and decisions.”
“Just keep the client’s best interests in mind and do the best that you can.”
“It’s scary to feel put on the spot by a client. Nurses don't always have the answer.”
“Set a goal to continue to work on this aspect of your practice.”
Which nursing statement is a good example of the therapeutic communication technique of focusing?
“I’m having a difficult time understanding what you mean.”
“Describe one of the best things that happened to you this week.”
“You mentioned your relationship with your father. Let’s discuss that further.”
“Your counseling session is in 30 minutes. I’ll stay with you until then.”
After fasting from 10 p.m. the previous evening, a client finds out that the blood test has been canceled. The client swears at the nurse and states, “You are incompetent!” Which is the nurse’s best response?
“Do you believe that I was the cause of your blood test being canceled?”
“I see that you are upset, but I feel uncomfortable when you swear at me.”
“I'll give you some space. Let me know if you need anything.”
“Have you ever thought about ways to express anger appropriately?”
During a nurse-client interaction, which nursing statement may belittle the client’s feelings and concerns?
“Don’t worry. Everything will be alright.”
“You appear uptight.”
“I notice you have bitten your nails to the quick.”
“You are jumping to conclusions.”
A client on an inpatient psychiatric unit tells the nurse, “I should have died because I am totally worthless.” In order to encourage the client to continue talking about feelings, which should be the nurse’s initial response?
“You've been feeling sad and alone for some time now?”
“You feel worthless now, but that can change with time.”
“How would your family feel if you died?”
“It is great that you have come in for help.”
Which nursing response is an example of the nontherapeutic communication block of requesting an explanation?
“Are you not understanding the explanation I provided?”
“There is always an explanation for both good and bad behaviors.”
“Can you tell me why you said that?”
“Keep your chin up. I’ll explain the procedure to you.”
A client states, “You won’t believe what my husband said to me during visiting hours. He has no right treating me that way.” Which nursing response would best assess the situation that occurred?
“Describe what happened during your time with your husband.”
“Why do you think he behaved like that?”
“What do you think is your role in this relationship?”
“Does your husband treat you like this very often?”
Which therapeutic communication technique should the nurse use when communicating with a client who is experiencing auditory hallucinations?
“I wouldn't worry about these voices. The medication will make them disappear.”
“My sister has the same diagnosis as you and she also hears voices.”
“I understand that the voices seem real to you, but I do not hear any voices.”
“Why not turn up the radio so that the voices are muted.”
