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WorksheetsCIS Exam 1 Review
Total questions: 138
Worksheet time: 1hrs 14mins
What occurs when businesses sell products or services for less than they cost to produce?
Loss
Profit
Expense
Revenue
What is software?
The Set of Instructions the Hardware Executes to Carry Out Specific Tasks
Consists of The Physical Devices Associated with a Computer System.
A Computer Designed to Request Information from a Server.
A Computer Dedicated to Providing Information in Response to Requests.
Which of the following represents the different sites that support disaster recovery. (Check All That Apply)
Hot Site.
Cold Site.
Warm Site.
Freeze Site.
Sunny Site.
What is a company's acknowledged responsibility to society?
Corporate Social Responsibility.
a
What is network virtualization?
Combines networks by splitting the available bandwidth into independent channels that can be assigned in real time to a specific device.
Combines multiple network storage devices so they appear to be a single storage device.
Combines the physical resources, such as servers, processors, and operating systems, from the applications.
Offers backup services that use cloud resources to protect applications and data from disruption caused by disaster.
What is upcycle?
Reuses or refurbishes ewaste and creates a new product.
a
What improves business process efficiencies simplifying or eliminating unnecessary steps?
Streamlining.
Redundancy.
Bottlenecks.
Performance Measures.
What an artificial intelligence program that simulates interactive human conversation by using key precalculated user phrases and auditory or text-based signals?
Chatbot
Intelligent virtual agent
Customer profitability
Customer lifetime value
What includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain?
Logistics
Procurement
Drones
Raspberry Pi
Where would you find the customers' customer in a typical supply chain?
Downstream
Upstream
In the middle
Outside the scope of the supply chain
Which of the following are examples of critical success factors? (Check all that apply)
Increase customer satisfaction
Retain competitive advantages
Hire and retain the best business professionals
Who determines if a person or business process can be replaced by a robot or software?
Chief automation officer
Chief intellectual property officer
Chief user experience officer
Chief data officer
What are business processes, such as manufacturing goods, selling products, and providing service, that make up the primary activities in a value chain?
Core processes
Dynamic processes
Customer Service processes
Static processes
What are Porter's three generic strategies?
Generic business strategies that are neither organization nor industry-specific and can be applied to any business, product, or service.
Evaluates an organization’s strengths, weaknesses, opportunities, and threats to identify significant influences that work for or against business strategies.
Views a firm as a series of business processes, each of which adds value to the product or service.
Analyzes the competitive forces within the environment in which a company operates to assess the potential for profitability in an industry.
Which group of stakeholder's primary interests include maximizing profits, growing market share, and high return on investment?
Shareholders/investors
Partners/suppliers
Community
Government
Which group of stakeholder's primary interests include reliable contracts, ethical materials handling, and responsible production?
Partners/suppliers
Shareholders/investors
Community
Government
Which of the below represents procurement as part of the support value activities in a value chain analysis?
Purchases inputs such as raw materials, resources, equipment, and supplies
Applies MIS to processes to add value
Distributes goods and services to customers
Promotes, prices, and sells products to customers
What does a SWOT analysis perform?
Evaluates an organization's strengths, weaknesses, opportunities, and threats
Evaluates an organization’s supporters, weaknesses, opportunities, and technology
Evaluates an organization’s systems, warehouses, outputs, and technology
Evaluates an organizations strengths, weaknesses, objectives, and threats
Which of the following are departments in an organization? (Check all that apply)
Accounting
Human resources
Management Information Systems
Which of the following terms represents how quickly a third-party or vendor can change a system to ensure it meets user needs and the terms of any contracts including agreed levels of reliability, maintainability or availability?
Serviceability.
a
What is Software as a Service (SaaS)?
Delivers applications over the cloud using a pay-per-use revenue model.
a
Which of the following describes how well a system can adapt to increased demands?
Scalability.
a
What is Software as a Service (SaaS)?
Delivers applications over the cloud using a pay-per-use revenue model.
a
What includes the carbon dioxide and carbon monoxide in the atmosphere, produced by business processes and systems?
Carbon Emissions.
a
What is Disaster recovery as a Service (DRaaS)?
Offers backup services that use cloud resources to protect applications and data from disruption caused by disaster.
a
__________ is the analysis and redesign of workflow within and between enterprises?
Business Process Reengineering.
a
A BPMN __________ is a task in a business process.
Activity.
Event.
Flow.
Gateway.
Which of the following are included in sales metrics? (Check All That Apply)
Number of prospective customers
Number of new customers
Number of proposals given
What uses electronic tags and labels to identify objects wirelessly over short distances?
Radio frequency identification
a
What allows every department of a company to store and retrieve information in real time allowing information to be more reliable and accessible?
Common data repository
Supply chain management
Modular software design
Enterprise resource planning
How can a company reduce the threat of substitute products or services?
Offer additional value through wider product distribution.
a
Which of the following are included as potential internal weaknesses in a SWOT analysis that are harmful to an organization?
Lack of strategic direction, obsolete technologies, lack of managerial talent, outdated product line
a
Which of the following is not considered a category within the primary value activities in a value chain analysis?
Firm infrastructure
a
What executes business strategy?
Value chain analysis
a
What is the fundamental difference found in a limited partnership?
Both partners are protected from being responsible for all of the partnership's losses
a
Which of the following is a key area of a technology recovery strategy? (Check All That Apply)
Hardware
Software
Networking
Data Center
Gordon Moore, the co-founder of Intel, established which MIS law?
Moore's Law.
a
Which of the following reflects Moore's law?
The computer chip performance per dollar doubles every 18 months.
a
What is the software that makes the benefits of cloud computing possible, such as multi-tenancy?
Cloud Fabric.
a
What is the process of computerizing manual tasks, making them more efficient and effective and dramatically lowering operational costs.
Automation.
a
A BPMN __________ is anything that happens during the course of a business process.
Event
a
Which application's primary business benefits include sales forecasts, sales strategies, and marketing campaigns?
Customer relationship management
Supply chain management
Enterprise resource planning
Business intelligence
Which of the following is correct if you chose an on-premise ERP implementation method?
The business owns all the hardware and software.
All the hardware and software are owned and hosted by a cloud vendor.
The business owns pieces of the hardware and software.
All of these choices are correct.
Which of the following is correct if you chose a cloud ERP implementation method?
All the hardware and software are owned and hosted by a cloud vendor.
a
What is an animated, humanlike graphical chat bot commonly displayed on website home pages and advertisement landing pages?
Intelligent virtual agent
a
What measures the customer's worth over a specific period of time?
Customer profitability
a
Which of the following are included in a typical supply chain? (Check All That Apply)
Supplier
Manufacturer
Distributor
Retailer
Customer
Which of the following are included in customer service metrics? (Check All That Apply)
Cases closed same day
Number of cases handled by agent
Number of service calls
What types of metrics measure customer satisfaction?
Effectiveness MIS metrics
a
Which of the following are included in marketing metrics? (Check all that apply)
New customer retention rates
Cost per interaction by marketing campaign
Number of new leads by product
Number of marketing campaigns
Which of the following are included in CRM prediction technologies? (Check all that apply)
What customers are at risk of leaving?
Which products will our customers buy?
__________ involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.
Customer relationship management
a
Which of the following are included in CRM analyzing technologies? (Check all that apply)
Why did sales not meet forecasts?
Why was production so low?
What is a feature of a product or service on which customers place a greater value than they do on similar offerings from competitors?
Competitive advantage
a
Porter identified three generic strategies that a business could follow after identifying a market it wanted to enter. Which of the following is not included as one of Porter's three generic strategies?
Supplier cost differentiation
a
Which of the following decisions does a firm need to make as soon as it has identified the activities from the value chain that are bringing the highest added value to their customers?
Target high value-adding activities to further enhance their value
Target low value-adding activities to increase their value
Perform some combination of the two
All of the choices are correct.
What are costs that make customers reluctant to switch to another product or service?
Switching costs
a
Your boss, Penny Dirks, has asked you to analyze the airline industry using Porter's three generic strategies. Which of the following companies are using a focused strategy?
Sky Taxi—a rent by the hour personal plane service.
a
Which of the following is a tool a manager can use to analyze competitive intelligence and identify competitive advantages?
The three generic strategies
a
What describes the basic transaction data such as its date, purpose, and amount and includes cash receipts, canceled checks, invoices, customer refunds, employee time sheet, etc.?
Source document
a
What is the ability to get a system up and running in the event of a system crash or failure that includes restoring the information backup?
Recovery.
a
Which characteristics support an agile MIS infrastructure? (Check All That Apply)
Accessibility
Maintainability
Portability
Usability
The information MIS infrastructure supports the day-to-day business operations and plans for __________.
Security Breaches and Theft.
Floods and Earthquakes.
Malicious Internet Attacks.
All of these choices are correct.
What offers a pay-per-use revenue model similar to a metered service such as gas or electricity?
Utility Computing.
a
What is built using environment friendly materials and designed to save energy?
Green Personal Computer
a
What is cloud computing services changing?
The Way People Access Information
The Way People Deliver Information
The Way People Use Infromation
All of these choices are correct.
What are the different types of process models?
As-Is and To-Be.
a
Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?
Business intelligence
a
Which of the following is correct if you chose a hybrid ERP implementation method?
The business owns pieces of the hardware and software.
All the hardware and software are owned and hosted by a cloud vendor.
The business owns all the hardware and software.
All of these choices are correct.
What is a forward integration?
Takes information entered into a given system and sends it automatically to all downstream systems and processes.
The integration of data from multiple sources, which provides a unified view of all data.
Takes information entered into a given system and sends it automatically to all upstream systems and processes.
The integration of a company’s existing management information systems.
What is a backward integration?
Takes information entered into a given system and sends it automatically to all upstream systems and processes.
a
What combines data from different channels into one holistic view of the customer and analyzes the data for insights on customer segmentation, demographics, spending, etc.?
Omnichannel analytics
a
Which of the following are common CRM metrics?
Sales metrics
Customer service metrics
Marketing metrics
Which of the following represents the three primary capabilities of a drone?
Sensors
Navigation
Stabilization
All of these choices are correct
What fully capitalizes on connectivity, system integration, and the information-producing capabilities of smart devices?
Digital supply chain
a
Which of the following is a type of supply chain optimization model? (Check All That Apply)
Supply chain optimization
Inventory optimization
Teleportation and logistics optimization
Which of the following are common financial ratios executives use to monitor business success of strategic initiatives?
Internal rate of return
Return on investment
Payback method
Break-even analysis
What are measurements that evaluate results to determine whether a project is meeting its goals?
Metrics
a
What is continuously changing and provides business solutions to ever-changing business operations?
Dynamic process
a
__________ integrates all departments and functions throughout an organization into a single system (or integrated set of MIS systems) so that employees can make decisions by viewing enterprise-wide information on all business operations.
Enterprise resource planning
a
Which question below represents a CRM analyzing technology question?
Why did sales not meet forecasts?
a
What is rivalry among existing competitors?
High when competition is fierce in a market and low when competitors are more complacent.
a
Your boss, Penny Dirks, has asked you to analyze the airline industry using Porter's three generic strategies. Which of the following companies are using a cost leadership strategy?
Southwest, Horizon, Frontier, and JetBlue
a
Which strategy below helps an organization choose its business focus?
Three generic strategies
a
What is a value chain analysis?
Views a firm as a series of business processes, each of which adds value to the product or service.
a
Which of the following are included as potential external weaknesses in a SWOT analysis that are harmful to an organization?
New entrants, substitute products, shrinking markets, costly regulatory, requirements
a
There are many different stakeholders found in an organization with common business interests. Depending on the stakeholder's perspective, the business strategy can change. Which of the following is not a main concern for shareholders/investors?
Job security
a
Updating business strategies is a continuous undertaking as internal and external environments __________.
rapidly change
remain stagnant
become more consistent
become less competitive
What is the function of the marketing department?
The process associated with promoting the sale of goods or services. The marketing department supports the sales department by creating promotions that help sell the company's products
a
Which of the following describes a system's weakness that can be exploited by a threat?
Vulnerability.
a
What are the three business functions an MIS infrastructure supports?
Operations, Change, and the Environment or Sustainability.
a
What serves a specific community with common business models, security requirements, and compliance considerations?
Community Cloud.
a
DreamWorks Animation Company used which sustainable infrastructure component to complete many of its films, including Shrek, Madagascar, and Antz?
Grid computing
a
What is the integration of a company's existing management information systems?
Application integration
a
Which of the following is correct if you choose a cloud ERP implementation method?
All the hardware and software are owned and hosted by a cloud vendor.
a
Which of the following are included in extended ERP components? (Check All That Apply)
Business intelligence
Customer relationship management
Supply chain management
Ebusiness
Which of the following are included in customer service operational CRM technologies? (Check All That Apply)
Contact center
Web-based self-service
Call scripting
What is a low-cost, credit-card sized computer that plugs into a computer monitor or RV and uses a standard keyboard and mouse?
Raspberry Pi
a
What is 3D printing?
A process that builds—layer by layer in an additive process—a three-dimensional solid object from a digital model.
a
What finds the optimum value for a target variable by repeatedly changing other variables, subject to specified constraints?
Optimization analytics
a
Which of the following are the broad functions of a CIO? (Check all that apply)
Manager
Leader
Communicator
Which of the following are examples of critical success factors? (Check all that apply.)
Increase customer satisfaction
Retain competitive advantages
Hire and retain the best business professionals
Jennifer Bloom is writing a paper and she must determine which of Porter's three generic strategies The Museum Company has implemented. Jennifer finds out that The Museum Company offers specialty products found only in museums around the world to affluent customers. What would Jennifer determine The Museum Company is using as its generic strategy?
Narrow market, high cost.
a
In a SWOT analysis, which of the following could you discover as potential inner weaknesses (harmful)?
Damaged reputation
a
The process of gathering information about the competitive environment, including competitors plans, activities, and products to improve a company's ability to succeed?
Competitive intelligence
a
Which of the following offers an example where Porter's Five Forces are mostly weak and competition is low?
An international hotel chain purchasing milk.
a
Your boss, Kerry Miller, has asked you to analyze the soft-drink industry using Porter's five forces model. What represents a threat of a new entrant in the soft-drink industry?
Zevia Natural Diet Soda begins selling directly over the internet
a
Which of the following describes an agile MIS infrastructure?
Includes the hardware, software, and telecommunication equipment that, when combined, provides the underlying foundation to support the organization's goals.
Identifies ways that a company can grow in terms of computing resources while simultaneously becoming less dependent on hardware and energy consumption.
Includes the plans for how a firm will build, deploy, use, and share its data, processes and MIS assets.
Identifies where and how important information, such as customer records, is maintained and secured.
What consists of the physical devices associated with a computer system?
Hardware
a
Which of the following describes an MIS infrastructure?
Includes the plans for how a firm will build, deploy, use, and share its data, processes and MIS assets.
a
What serves only one customer or organization and can be located on the customer's premises or off the customer's premises?
Private Cloud
a
Which of the below is not contributing to ewaste?
Coal
a
What includes the tasks, activities, and responsibilities required to execute each step in a business process?
Workflow
a
What is data integration?
The integration of data from multiple sources which provides a unified view of all data.
a
Which of the following are included in core ERP components? (Check All That Apply)
Accounting and finance
Production and materials management
Human resource
Supply chain management
Business intelligence
Which of the following is not an example of a primary type of enterprise system?
Integration systems
a
Who are the primary users of ERP systems?
Accounting, finance, logistics, and production
a
What is application integration?
The integration of a company's existing management information systems
a
Which of the following are the ERP implementation choices? (Check All That Apply)
On-premise ERP
Cloud ERP
Hybrid ERP
What is a metric that represents the total net profit a company makes from any given customer?
Customer lifetime value
a
What is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call?
First call resolution
Omnichannel analytics
Customer profitability
Customer lifetime value
What guides users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?
Campaign management system
a
What is computer-aided manufacturing?
Software and machinery to facilitate and automate manufacturing processes
a
What is the bullwhip effect?
Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain
a
What provides visibility across inventory levels throughout the entire supply chain - holistically?
Inventory optimization
Operationalized analytics
Supply chain optimization
Transportation and logistics optimization
Who is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses?
Chief security office (CSO)
a
Which of the following are MIS roles you will find in organizations over the next decade? (Check all that apply)
Chief intellectual property officer
Chief automation officer
Chief user experience officer
What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?
Customer satisfaction
a
What divides the system into a set of functional units (named modules) that can be used independently or combined with other modules for increased business flexibility?
Modular software design
a
Which of the following is an example of a static process?
Creating financial statements
a
Which of the following is not one of the five basic components of supply chain management?
Service
a
Which group of stakeholder's primary interests include professional associations, ethical recycling, and increasing employment
Community
a
What is Porter's five forces model?
Analyzes the competitive forces within the environment in which a company operates to assess the potential for profitability in an industry
a
Which of the following is not considered a category within the support value activities in a value chain analysis?
Outbound logistics
a
There are many different stakeholders found in an organization with common business interests. Depending on the stakeholder's perspective, the business strategy can change. Which of the following concern for shareholders/investors?
Job security
a
Which group of stakeholder's primary interests include adhering to regulations/laws, increasing employment, and ethical taxation reporting?
Government
a
What includes support value activities and primary value activities and is used to determine how to create the greatest possible value for customers?
The value chain analysis
Porter’s five forces model
Operations management
Supplier power
Your boss, Penny Dirks, has asked you to analyze the music industry using Porter's five forces model. Which of the following represents buyer power in the music industry?
Walmart, Target, ITunes.
a
