WorksheetsUnit 4 Business Management - AOS2
Total questions: 20
Worksheet time: 13mins
What is the name of Unit 4 - AOS2?
Reviewing Performance - The Need for Change
Implementing Change
What will NOT be a characteristic of an effective leader?
Communicating
Planning
Manipulating
Providing Support
_____ ________ is a management strategy that teaches staff how to do their job efficiently, boosting their knowledge and skills.
(a)
Which of the following is NOT a management strategy to respond to KPIs in the study design?
Staff Motivation
Innovation
Cost Cutting
Quality Control
Real corporate culture is how people in the business actually behave.
True
False
(a) proposed the learning organisation.
Which of the following is NOT a principle in the learning organisation?
Systems Thinking
Open Communication
Personal Mastery
Team Learning
High risk strategies will likely generate positive outcomes in the long run.
True
False
Which of the following are high risk strategies?
Manipulation
Empowerment
Threats
Incentives
(a) is a low risk strategy and refers to involving employees in the change process, delegating responsibility and decision-making.
Which of the following is NOT a step in the three step change model (Lewin)?
Freeze
Unfreeze
Refreeze
Change
The (a) step involves preparing the business for change.
A negative effect of change on employees is they may become redundant.
True
False
A positive effect of change on customers is the quality of the product may reduce.
True
False
A business can promote CSR when implementing change by ... ?
Redeploying employees to a different area in the business.
Providing redundancy packages for those made redundant.
Not assisting with resume writing or cover letters.
Refusing to pay for outplacement services that are designed to assist employees with finding a new job.
A business should only ever review 'net profit figures' and 'percentage of market share' KPIs when determining if change has been effective.
True
False
A business has introduced a new employee training program that is designed to improve customer service skills. Which KPI could assist with determining if this training program has been effective?
Number of Website Hits
Level of Waste
Rate of Staff Absenteeism
Number of Customer Complaints
A manager can follow Lewin's three step change model in any order.
True
False
(a) corporate culture is what the business is trying to convey to the public.
A business has introduced a new waste minimisation strategy that has resulted in a decrease in the amount of resources used by the business. Who would this NEGATIVELY impact?
Customers
Suppliers
Employees
Owners
