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WorksheetsWork Readiness Practice
Total questions: 60
Worksheet time: 30mins
What is the primary goal of business management?
Minimize profits and achieve sustainable growth.
Maximize profits and achieve sustainable growth.
Maximize profits and achieve unsustainable growth.
Maximize losses and achieve sustainable growth.
Which of the following is an example of a tort in business law?
Defamation
Negligence
Breach of contract
Trademark infringement
Which of the following is a life skill?
Watching TV
Problem-solving
Cooking
Playing video games
What is the first step in the decision-making process?
Identify the problem or decision
Evaluate the alternatives
Analyze the results
Implement the decision
Which of the following is NOT a function of business management?
human resources
finance
marketing
operations
Which of the following is an example of a contract law violation?
One party failing to fulfill their obligations as stated in the contract.
One party modifying the terms of the contract with the consent of the other party.
One party terminating the contract before the agreed-upon end date.
Both parties fulfilling their obligations as stated in the contract.
Which of the following is a life skill?
Problem-solving
Playing video games
Cooking
Watching TV
What is the final step in the decision-making process?
Analyze alternatives
Implement the decision
Gather information
Evaluate the outcome and make adjustments.
Which of the following is NOT a characteristic of a successful business manager?
Lack of leadership skills
Inability to adapt to change
Poor decision-making skills
Lack of communication skills
Which of the following is an example of a business law violation?
Insider trading
Employee misconduct
Breach of contract
Trademark infringement
1) An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:
A. teamwork.
B. critical thinking and problem solving.
C. creativity and innovation.
D. work ethic.
2) Which is the best example of "demonstrating creativity and innovation"?
A. Evaluating potential solutions and resources
B. Developing and/or improving products, services, or processes
C. Displaying a disciplined work ethic
D. Prioritizing your job tasks on a daily basis
3) You have researched the history of product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:
A. work ethic and adaptability.
B. creativity and innovation.
C. integrity and resolve.
D. customer service.
4) Eli proposed a plan to expand his business while cutting costs. This is an example of:
A. professionalism.
B. big-picture thinking.
C. dependability.
D. creativity.
5) Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:
A. creativity.
B. efficiency.
C. professionalism.
D. big-picture thinking.
6) Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):
A. negotiation
B. innovation
C. collaboration
D. initiative
7) An example of demonstrating creativity and innovation at work is to:
A. arrive to work on time each day.
B. follow work protocol as stated by the employee policies.
C. have a positive relationship with your manager.
D. learn to do your job more efficiently.
8) The ability to find and allocate available resources to improve a product or service is an example of:
A. critical thinking.
B. innovation.
C. Information security.
career management.
9) During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to
A. research how competitors have done it.
B. ignore requests that are outside of your job description.
C. ask your coworkers what they would do.
D. consult the employee handbook.
10) Which of the following statements best resembles the creative process?
A. Find a disruption and imitate it.
B. Find a repeating pattern.
C. Find a pattern and disrupt it.
D. Focus on a single idea and repeat it.
11) You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed?
A. Concentrate on your project first.
B. Tell your coworker you are unable to help.
C. Evaluate the coworker's role and performance with the project leader.
D. Clarify the priority of objectives with the project leader.
12) The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:
A. subjectivity.
B. critical thinking.
C. brainstorming.
D. managing resources.
13) The first thing Barry does when he opens the home improvement store each day is to switch on the lighted “Open” sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself?
A. Reset the circuit breaker in the basement.
B. Replace the bulb in the sign.
C. Attempt to switch on another device to see if it has power.
D. Call an electrician right away.
14) Laurette’s supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?
A. Evaluate all factors needed and select the most suitable contractor based on the factors
B. Ask a coworker to help make the decision and select the best contractor using this rationale.
C. Select the contractor who is the most affordable and explain why to your supervisor.
D. Select the contractor who is closest indistance to the job location.
15) Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:
A. values.
B. diversity awareness.
C. integrity.
D. initiative.
16) Which of the following best resembles initiative?
A. Following leadership obediently
B. Seizing a leadership opportunity
C. Ethically demonstrating opportunity
D. Making quality evaluations
17) Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should
A. try to convince her boss of her point of view.
B. put on headphones to listen in private.
C. follow company policy.
D. listen to it anyway since it is good for productivity.
18) Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?
A. resourcefulness
B. problem-solving
C. integrity
D. honesty
19) Being a responsible citizen means you should
A. make ethical decisions.
B. be number one in your office.
C. be as productive as possible on the job.
D. try to please everyone around you.
20) Complying with workplace policies demonstrates:
A. creativity.
B. diversity.
C. integrity.
D. sensitivity.
21) While working as a restaurant cashier, your friends come in to eat dinner. You should
A. serve them "free" food.
B. give them a discount on their food order using your employee discount.
C. tell them you are not allowed to serve them.
D. treat them as you would any other customers.
22) You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?
A. Make other arrangements for your neighbor and stay to finish the project deadline.
B. Agree to stay and finish your project without question because work is more important.
C. Since you first committed to help your neighbor, tell you coworker you cannot stay and why.
D. Reach a compromise and work until 6:00 p.m. and then leave and try to still take your neighbor to the 6:30 p.m. appointment.
23) Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:
A. self-representation.
B. resourcefulness.
C. work ethic.
D. confidentiality.
24) Sylvia regularly stays after work to complete tasks. She demonstrates:
A. tactfulness.
B. work ethic.
C. self-representation.
D. short-term goal setting.
25) Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?
A. Reschedule your plans.
B. Negotiate with your supervisor.
C. Get someone to cover for you.
D. Call the client to reschedule his visit.
26) Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work. Hector did his work well but never did anything extra. Why is he consistently passed over for promotion?
A. The boss does not like Hector.
B. Hector outperforms others and made them look less skilled.
C. The boss expects too much from Hector.
D. He does not have a good work ethic.
27) As an employee, employers assess your work ethic based on your:
A. appearance.
B. attitude.
C. fairness to others.
D. unused personal leave.
28) You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so. What should you do?
A. Remain calm and report the problem up the chain of command.
B. Directly confront the manager again about the situation.
C. Threaten to quit if he does not stop speaking in such an inappropriate way.
D. Join in with the use of the inappropriate language to fit in.
29) An angry coworker complains about the way you do your job. Your BEST response is to
A. be more assertive than he/she is.
B. call security for help.
C. walk away to avoid conflict.
D. remain calm and focused on a solution.
30) Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?
A. Avoidance
B. Denial
C. Negotiation
D. Competition
31) When resolving conflict, the main goal is to:
A. debate the problem and choose a winner.
B. find middle ground or a win-win solution.
C. explore solutions but punish both parties.
D. determine the strengths and weaknesses of concerns.
32) At the conclusion of making a presentation to a large group, someone from the audience asks you along, elaborate question. What is the best practice to use in order to answer the question effectively?
A. Restate the key question and ask if your understanding is correct.
B. Smile and answer the question as soon as possible.
C. Ask for the person’s email address so you can send him/her your answer.
D. Focus on one part of the question and answer that, then move on.
33) What part of your speech sets the tone, gains trust, and gets the audience's attention?
A. Supporting evidence
B. Conclusion
C. Introduction
D. Non-verbal body language
34) While waiting on customers, you notice an elderly woman looking at new computers. You should
A. assume she knows less about computers than the younger customers you serve.
B. approach her and ask her in a very loud voice: Are you lost ma'am?
C. treat her as you would any other customer.
D. wait for a coworker to help her.
35) Why is having cultural diversity on a company’s staff a good idea?
A. There is a broader range of talents, skills, and creativity.
B. It creates work ethic.
C. The work environment will be more ethical.
D. It meets the federal regulations.
36) All of the following are barriers to respecting diversity EXCEPT:
A. fear.
B. stereotyping.
C. segregation.
D. acceptance.
37) A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?
A. That a coworker will step in on her behalf and serve the customer.
B. To be fired, reassigned, or demoted.
C. A promotion for demonstrating integrity.
D. That no harm is done to the customer.
38) Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports:
A. integrity.
B. work ethic.
C. diversity.
D. critical thinking.
39) Being considerate of other people and cultures is an example of which workplace readiness skill?
A. Respect for diversity
B. Professionalism
C. Work ethic
D. Critical thinking
40) While in the workplace, you meet a person with a disability. You should
A. avoid eye-contact and do not offer any assistance.
B. ask a coworker to help the person if you have no experience.
C. treat the person with dignity and respect.
D. ask questions about the origin of the person's disability.
41) Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enters the store. How should he first approach the customer?
A. Inform the customer of available lay-away plans.
B. Ask the customer to look at the posted dress code and leave.
C. Greet the customer and ask if he would like her assistance.
D. Wait until the customer approaches her and handle it.
42) Sierra has taken initiative to create a new operations manual for the office. To gather accurate information for the manual, she decides to survey the staff to determine which procedures are currently used. Sierra is demonstrating:
A. internal customer service.
B. independence.
C. career goals.
D. telecommunications.
43) A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?
A. Follow the established customer-service policy.
B. Find a coworker of another ethnicity who can help.
C. Send the caller to your supervisor.
D. Tell the customer you cannotunderstand him and ask him to visit thestore.
44) Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team?
A. Having distinct roles
B. Inspiring competition among team members
C. Individuals requesting help when problems arise
D. Focusing exclusively on individual roles
45) Which of the following BEST describes contributing to the success of any team?
A. Working collaboratively with others
B. Isolating your work to be more productive
C. Asking others for assistance
D. Volunteering to be the leader
46) _____ allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making.
A. The vision statement
B. Legal disclaimers
C. The mission statement
D. The manufacturer's resources
47) Which of the following is most closely related to the "culture" of an organization?
A. Workplace procedures
B. Economic advantage
C. Company values
D. Competitive edge
48) The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as:
A. microeconomics.
B. the business cycle.
C. the law of demand.
D. the law of supply.
49) What is the result of a large supply but a low demand for a particular product?
A. an increase in price
B. surplus
C. an increase in competition
D. a monopoly
50. If you are interested in a promotion, which of the following is essential?
A. Take coworkers to lunch.
B. Acquire and prove new industry knowledge.
C. Develop a friendship with your supervisor.
D. Hire a life coach.
