WorksheetsRise Up Review
Total questions: 38
Worksheet time: 19mins
A job description typically contains:
The name of the supervisor
A description of the job's responsibilities
The specific career path for an individual starting with the company in this position
The exact hours that a person in this job works each week
Which agency is responsible for implementing laws and regulations to protect employees?
The EEOC
The ADA
The FDIC
The FLSA
What's the term for a very brief speech that you can use to sell yourself to people you meet?
A job post
A keynote speech
An elevator pitch
A sales presentation
When describing your skills and experience, it's important to:
Begin sentences with "I did..."
Use action verbs
Use sentences directly from the job description
Reference the names of your co workers
If you have a job interview scheduled for 1:00PM, when's the best time to arrive a tthe store where you're being interviewed?
1 PM
12:30PM
12:45 PM
12:59 PM
What's the standard method to use to thank an interviewer after the interview?
Via e-mail
Via text message
Via phone call
Via mail
Which of the following comments would be inappropriate in a social media post?
Retail friends: I'm looking for a sales associate position, so if you know anyone, feel free to mention me!
Joe, send me your demo reel and I'll talk to my producer friend about you.
Quit my job today! No more being exploited and unappreciated!
Thanks to Walgreens for filling my prescription so quickly!
Which o fthe following is not typically counted as "Compensation" that an employee receives?
Hourly pay
Free coffee in the breakroom
bonus pay
sales commission
Which of the following phrases is an example of positive feedback given to an employee?
Julie, your productivity scores are very low and need to improve
Max, you need to start showing up on time.
Phil, you've really improved your stocking speed.
Emily, you have so much potential.
The term for someone who is consideed to be a supportive, reliable part of a group is:
Team player
Team member
Teammate
Team leader
A vertical career path is one in which someone:
Takes on roles with increasing responsibilities that are in the same part of the company
Makes a series of moves, some of which are lateral
Jumps from company to company
Stays in the same role but takes on a larger workload
1. As a sales associate, you can influence a shopper’s decision to return to your store by making shopping a more enjoyable experience.
True
False
2. Two of the basics needed to ensure that a customer has a pleasant experience when he comes to your store are:
A. An enjoyable atmosphere and super service
B. Free coffee and doughnuts, and a clean restroom
C. Sales associates who look snazzy and take turns helping customers
3. Small kindnesses to your customers may include:
A. Letting the customer make a local call to verify appropriateness or preference
B. Consolidating many small packages into one large shopping bag
C. Bringing merchandise to an older or disabled customer while he sits down
D. Telling a customer about a lounge where she may tend to her baby’s needs
E. All of the above
4. To assist your customers in a personal way, you should become familiar with:
A. Their relatives, special friends, and loved ones
B. Entertainment centers and movie theaters in the district
C. Resources in and near your store
5. You should match your store services with customers who will appreciate them by paying attention to each customer’s unique needs and interests.
True
False
6. In preparing a resource list for your customers, you should consider including:
A. Local companies that have complementary services to the products you sell
B. Phone numbers that customers have requested in the past, such as a taxi service
C. Information about companies you recommend, such as repair shops
D. All of the above
7. When customers request any of the service “extras” your store offers:
A. Tell them they’ll have to contact Customer Service for further information
B. Make a note in your client record system so you can provide more personalized service when those customers return in the future
C. Tell them they’ll have to wait until you finish with the other customers in your area before you can give them that amount of time
8. When working with customers with disabilities be sure to take your time, be patient, and:
A. Speak loudly, using a lot of hand gestures
B. Let the customer help you understand his needs
C. When you can, make decisions for the customer
9. What portion of the general population may have disabilities which are not obvious and may be difficult to perceive?
A. One-third
B. Two-thirds
C. One-fourth
10. You should allow customers with disabilities to express their own needs and limits; your job is to accommodate those needs and make shopping a positive experience.
True
False
11. Your manager should warn you in advance if you will be giving service to a customer with significant disabilities.
True
False
12. You should go out of your way to make customers with disabilities feel like they don’t have to do anything.
True
False
13. You should acknowledge customers with disabilities by making eye contact, smiling, and extending a greeting.
True
False
14. To speed up the customer service process, you should interact more with the accompanying able-bodied person than with the shopper with disabilities.
True
False
15. You should refrain from hovering, persisting, offering judgments, or treating a customer with disabilities as a child.
True
False
A customer is purchasing a set of sheets for a new apartment and is considering adding a monogram to the sheets. The store's policy states that the addition of monogramming would make the sheets non-returnable, and the customer is slightly concerned the color may not match the apartment's bedroom. In order to enforce store policy, what should the sales associate say?
a. "You can always exchange the sheets for a different color if these don't match."
b. "Please be aware that it is our store policy that personalized items cannot be returned."
c. "Our return policy is quite strict, so I would recommend that you don't buy these sheets."
d. "I think you can return the sheets for a refund if the color isn't right."
A job description typically contains:
The name of the supervisor
A description of the job's responsibilities
The specific career path for an individual starting with the company in this position
The exact hours that a person in this job works each week
Which agency is responsible for implementing laws and regulations to protect employees?
The EEOC
The ADA
The FDIC
The FLSA
What's the term for a very brief speech that you can use to sell yourself to people you meet?
A job post
A keynote speech
An elevator pitch
A sales presentation
When describing your skills and experience, it's important to:
Begin sentences with "I did..."
Use action verbs
Use sentences directly from the job description
Reference the names of your co workers
If you have a job interview scheduled for 1:00PM, when's the best time to arrive a tthe store where you're being interviewed?
1 PM
12:30PM
12:45 PM
12:59 PM
What's the standard method to use to thank an interviewer after the interview?
Via e-mail
Via text message
Via phone call
Via mail
Which of the following comments would be inappropriate in a social media post?
Retail friends: I'm looking for a sales associate position, so if you know anyone, feel free to mention me!
Joe, send me your demo reel and I'll talk to my producer friend about you.
Quit my job today! No more being exploited and unappreciated!
Thanks to Walgreens for filling my prescription so quickly!
Which o fthe following is not typically counted as "Compensation" that an employee receives?
Hourly pay
Free coffee in the breakroom
bonus pay
sales commission
Which of the following phrases is an example of positive feedback given to an employee?
Julie, your productivity scores are very low and need to improve
Max, you need to start showing up on time.
Phil, you've really improved your stocking speed.
Emily, you have so much potential.
The term for someone who is consideed to be a supportive, reliable part of a group is:
Team player
Team member
Teammate
Team leader
A vertical career path is one in which someone:
Takes on roles with increasing responsibilities that are in the same part of the company
Makes a series of moves, some of which are lateral
Jumps from company to company
Stays in the same role but takes on a larger workload
