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Worksheets12/21/2023 CNC etiquette
Total questions: 87
Worksheet time: 1hrs 13mins
Complaining at work gets things done
true
false
The squeaky wheel may gets the grease but it is not appreciated.
true
false
People at work want to hear about what you did last night and the fun you had.
true
false
Check all that are true about work
don't complain
be helpful
Focus on your task
respect you coworker and boss
Use good manners
Check all that are true about work
work well with others
resilience in the face of failure
dependability
being loud in the office
To make friends at the office offer to get someone a beverage.
true
false
Swearing at people..
insures that people know your mad.
shows them how cool you are.
helps you blend in with the group.
generally is frowned upon.
Calling people names...
is a fun way to build moral
be littles people and does not help the situation.
is fun for me.
is ok if the boss does it.
When people are arguing
solve it by using google
solve it thru mediation
make an excuse not to get involved
tell them to ask the boss to solv it
Emails should be used for
telling someone off
yelling at each other
sending cat pictures
official office/school business.
Why is office etiquette important
shows you are considerate and respectful of the co-workers
Good work environment is important to work effectively
creates a comfortable work environment
all the above
What are the the danger zones in office etiquette
Common use spaces
bus stop
interaction with people
park
What are the don'ts in office work space?
Taking personal calls inside office
being punctual
Using others stationary without their permission
Throwing the waste in co-workers work station
What are the key words to use?
Hey
Thanks
I am the boss
Sorry
What kind of ringtone or caller tone is more professional?
a rock song
your favorite hero song
simple instrumental music
no ringtone
Avoiding Termination: Is complaining to your co-workers about your boss okay or not okay?
Okay
Not Okay
Avoiding Termination: Is waiting until your lunchbreak to talk to your co-worker about your weekend plans okay or not okay?
Okay
Not Okay
Avoiding Termination: Is calling in sick because you were up late playing video games the night before okay or not okay?
Okay
Not Okay
Avoiding Termination: Is telling your coworkers that you cannot help them with a task because it's not your job okay or not okay?.
Okay
Not Okay
Avoiding Termination: Is asking your supervisor if you can talk to him or her about a problem you are having at work okay or not okay?
Okay
Not Okay
Body Language: What can biting your nails indicate?
Being confident
Being happy
Being nervous
Body Language: What can having your arms crossed on your chest indicate?
Being nervous
Being defensive
Being happy
Body Language: What can playing with your hair indicate?
Being insecure
Being confident
Being angry
Body Language: What can resting your hand on your cheek indicate?
You are defensive.
You are angry.
You are thinking.
Body Language: What can tapping your fingers on the table indicate?
You are impatient.
You are defensive.
You are happy.
Office Etiquette: Is it appropriate or not appropriate to chew gum or eat while talking on the telephone?
Appropriate
Not appropriate
Office Etiquette: Is avoiding strong perfume or cologne appropriate or not appropriate?
Appropriate
Not appropriate
Office Etiquette: Is making fun of a coworker appropriate or not appropriate?
Appropriate
Not appropriate
Office Etiquette: Is taking supplies home from work appropriate or not appropriate?
Appropriate
Not appropriate
Office Etiquette: Is always being on time or early appropriate or not appropriate?
Appropriate
Not appropriate
Why telephone etiquette is important especially when communicating with the potential customer?
Customers can be impressed by the size of our office
Customers can be impressed by the smile on your face
Customers can be impressed by the clothes you’re wearing
Customers can be impressed by attitude and your voice
What are the only things that can impress the customer when communicating through the telephone?
Voice and telephone quality
Attitude and appearance
Attitude and voice
Color skin and breath
All of the below are the principles in answering the telephone except for?
Sit up straight, breathe deeply and smile
Answer by the forth ring
Identify yourself immediately
End the call positively
"Reach for the pad and pen before reaching for the phone" is also known as _________________ in answering telephone.
Ways
Principles
Etiquette
Courtesy
Which is the best tips on handling discourteous caller during a phone call?
When they never seem to get to the point, please use the indirect approach
When they do not even pause to breathe, please do not interrupt
When they run on and on with words, please let them take charge
When they talk to others while talking with you, please suggest
a meeting instead when they are not so busy
How to avoid negative phrases during the screening calls?
Use the phrase “He’s not in yet”
Use the phrase “She’s already gone for the day”
Use the phrase “She is unavailable"
Use the phrase "I’m sorry, he is in the men’s room"
Which of the following is important when making and returning calls?
Call only during business hours
Call back after you are connected from a call you placed
Hang up quickly and yet gently
Return phone calls within 1 hours
what is the machine that will automatically answered the call that not been entertained or missed?
Fax machine
Answering machine
Printer machine
Smart Phone
The statements below are the guideline when setting up the answering machine except for:
When you leave a message on someone’s answering machine, make sure you speak clearly and enunciate well
Always leave your phone number, even when you know the person has it
Speak slowly so your number can be written as the message is being taken off by the machine
Please ask people to call you back if you can easily leave the information on the machine
Which of the following is the factor contributes to a good email?
Appropriate
Long and in essay form
Difficult language
No subject line
Your coworkers were talking about how much they enjoy music. To give everyone a special treat, you turn your computer speakers up loud enough for everyone to hear your music.
Good Office Etiquette
Poor Office Etiquette
Yesterday was your birthday and one of your gifts was new cologne. To make sure everyone will notice it, you wear a little extra to work the next day.
Good Office Etiquette
Poor Office Etiquette
You went to the gym before work and played basketball too long. Unfortunately, this meant you didn’t have time for a shower.
Good Office Etiquette
Poor Office Etiquette
You started a new diet that requires you to eat some foods with very strong odors. Is it appropriate to eat this food at your desk?
Good Office Etiquette
Poor Office Etiquette
You overheard your coworker in the next cubicle talking on the phone. She mentioned “getting a divorce,” but you are not sure if she is getting a divorce or someone else. The urge to gossip about the phone conversation wins.
Good Office Etiquette
Poor Office Etiquette
One of your coworkers does not allow anyone in the office to finish a personal story. She constantly interrupts the story to make the conversation about her personal life.
Good Office Etiquette
Poor Office Etiquette
The air conditioning in the office is broken again and you are frustrated. You want to buy a bottle of water but you need one more dime. You see one on a coworker’s desk in the cubicle next to yours so you decide to “borrow it.”
Good Office Etiquette
Poor Office Etiquette
Tomorrow is the first day of your vacation and you are counting the minutes! You catch yourself talking and laughing louder than usual.
Good Office Etiquette
Poor Office Etiquette
You overslept this morning, so you wore wrinkled clothing to work.
Good Office Etiquette
Poor Office Etiquette
It doesn’t matter how early you get up, you can’t get to work on time.
Good Office Etiquette
Poor Office Etiquette
What are the don'ts in office work space?
Taking personal calls inside office
being punctual
Using others stationary without their permission
Throwing the waste in co-workers work station
What are the key words to use?
Hey
Thanks
I am the boss
Sorry
What kind of ringtone or caller tone is more professional?
a rock song
your favorite hero song
simple instrumental music
no ringtone
When using your school email, check all the people whom you send emails to:
Teachers to ask questions
Teachers to make comments or jokes
Friends or classmates to ask questions
Friends or classmates to make comments or jokes
When should you use your school email?
You have a question for your teacher
You want to say hello to a friend
You are working on a group assignment and you aren't at school
You need to remind your parent of a field trip form
Why should you use a subject in an email?
To say hello to the person who is getting the email
To give an idea of what the email is about
To make a joke
To type the entire text of the email
Select all the proper greetings you might use when sending an email to your teacher.
Hello Mrs. Smith
Hey!
I have a question about....
Good Morning Mrs. Smith
Why did I get an F?
Select proper greetings for another student.
Yo!
Hey Carlos!
What did we do in math yesterday?
Hi Carlos, I have a question.
When sending an email, which topics are appropriate for school email?
Asking for help from a teacher
Asking a classmate about an assignment
Sending pictures of your favorite memes
Sending emails as a joke
How should you end your email?
Just stop typing after you ask your question.
Sincerely,
Your Name
Thank you!
Your Name
Bye
-Your Name
How many emails have you sent in the last month?
0
1-5
6-10
11 or more
Email Errors to Avoid
Negative Tone, Missing Details, Inconsistent use of Grammar and Punctuation
An effective method for YOU to communicate with your teachers
Etiquette
The polite way to interact with your teacher as they help you grow as a person and student!
Subject of an email
1-5 word overview of email
Signature
First and Last Name and Period #
Please organize the email essentials in the correct order
Subject: Late Work
Good Morning,
I turned in my Eleven Annotations this morning. When you have time, can you please grade them?
Thank you for your time,
Gerry Roy
Period #4
The email to Mr. Duran could be improved by including the student's (a) and (b) in the signature section (end of email)
What would be a good subject to write for this email? Remember- it should only be between 1-5 words
Which of the following emails are well written and include all the essentials? Choose all that apply! *Note- when replying to an email, you do not need to include a subject
Where should a student place the responsible details of their signature in this email?
What two areas of the email to Mr. Campbell could be improved?
Subject (1-5 words)
Greeting (kind and respectful opening)
Body (clear and concise message)
Closing (empathetic and kind ending)
Signature (responsible details)
Which of the following would NOT be an appropriate greeting?
Good afternoon,
Hello,
What's up!?!
Good morning,
Mr. Gibbons did a great job with his email because it was... (MARK ALL THAT APPLY)
Had a kind greeting
Had a clear and concise message
Included responsible details (like his name)
Was rude with his word choice
When emailing a teacher about a missing or late assignment, it is very important that you include the (a) of the assignment in your email!
Label this email
When sitting at the dinner table, what is the first thing you do with the napkin?
use it to blow your nose
put it in your lap
leave it under your fork
move it under the knife and spoon
If you get up from the table during the meal, what do you do with the napkin?
Put it on the table
Take it with you
Give it to someone else at the table
put in on your chair
It is okay to put your elbows on the table while you are eating.
True
False
The outside, or smaller, fork is used for....
pie or cake
soup
salad
main course
The inside, or larger, fork is used for....
pie or cake
soup
salad
main course
The big spoon is used for....
ice cream
gravy
vegetables
soup/twirl spagetti
The small spoon is used for....
ice cream
gravy
vegetables
soup/twirl spaghetti
Which way does the sharp edge of the knife blade face?
inward, toward the plate
outward toward the spoon
It does not matter which way the sharp edge faces.
To eat soup, you should do all the following except...
hold your soup spoon like you hold a pencil
wait to eat your soup until everyone is served
pick up the bowl and drink the soup
fill the spoon about half full and bring it up to your mouth
What do you do if you are served something you do not like?
spit it out
shove it away from you
take a polite bite
offer it to someone else at the table
What is the best way to eat spaghetti?
use your hands and fingers to wrap it around the fork
use the big spoon and scoop up the noodles, then eat
cut the noodles up
take a small amount and twirl the spaghetti using your fork and spoon
When you are served your food, what should you say?
"Cool!"
"Awesome!"
"Gross!"
"Thank you"
How is the proper way to cut your meat?
Hold the fork in your right hand; hold the knife in your left hand
Use the side of the fork and your fingers to rip off a piece of meat
Cut the meat with your right hand; hold the fork in your left hand
Use the fork to hold the meat in place, after cutting the meat use the knife to pick it up
If someone asks you a question while your mouth is full of food, you should......
Answer them right away, even with the food still in your mouth
Ignore the question
Hold up your index finger to indicate "wait a minute" and once you are done chewing/swallowing, then answer the question
If you finish eating before others at the table, you may do the following
politely wait until everyone is done and ask to be excused
jump up and run away from the table
play with your uneaten food
tell others to hurry up and finish
