WorksheetsNewBee Round 1 & 2
Total questions: 15
Worksheet time: 9mins
Which is the best portal to find answers to queries regarding Airtel Products, plans and services ?
Digital Pitch Book
SIEBEL
Knowledge Base
Service Portal
A Postpaid customer has taken 30 days IR pack. He can use this same pack in USA, Sweden and Nigeria
True
False
30 days Postpaid IR pack gives more data for Set2 countries as compared to Set 1 countries
True
False
From where can we search list of Set1 and Set2 countries for IR?
Ask Trainer
Knowledge Base
Airtel website link :
Search in Google
Prepaid Customer must use IR pack within ____ days, otherwise it will be lapsed
60 days
365 days
10 days
30 days
What is the cost of ISD Umbrella pack?
Rs 50 / month
Rs 100 / month
Rs 200 for 3 months
Rs 10 / day
Which points are correct regarding Advance ISD?
Required when ISD call rate is above Rs 15
Required If Customer is calling to Set 2 countries
Gold New Customers need to deposit Security Deposit
Security Deposit amount is Rs 2000
Security Deposit amount is Rs 1000
Before doing SIM Swap of a customer we should first check whether there is any existing SIM Swap order. Where can we check this from ?
eCAF > Other Services
eCAF > Inbox
eCAF > SIM Swap Inbox
eCAF > End User Inbox
eCAF > Customer Support > Sim Swap
What do we need for completing Cash payment of SIM Swap from EzeTap ?
SIM Swap Order Number
SIM Number
Performa Invoice Number
What needs to be done when SIM Swap payment status is showing failed?
Take a new SIM Swap request from eCAF
Check SIM swap Inbox and click on refresh Tab
Ask the customer to contact his Bank
Prepaid Customer can also make payment for SIM Swap from their main account balance.
False
True
Safe custody charges for Postpaid customer is :
Rs 100 / month
Rs 50 / month
Rs 30 / month
Rs 200 for 3 months
After the first month, safe custody will not be auto renewed. Customer has to again place a request for it every month
True
False
From where can we update Email ID of Postpaid Customer?
Service Portal
By calling 121
Thanks App
All of these
Ownership change SR must be raised in Siebel by ____
SM
CRO
SIC
All of these
