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WorksheetsTeller Assessment
Total questions: 64
Worksheet time: 2hrs 7mins
What are common checks we place on hold?
Personal Checks over $500
Insurance Checks
Credit Card Checks
Non-Member Checks
All Of The Above
Where can you see if an account has Overdraft Protection?
Relationship Profile > Pre-Authorized Tab
Relationship Profile > Agreements Tab
Relationship Profile > Inquiries > Balance History
Relationship Profile > At A Glance Tab
What type of transaction requires a BSA entry?
A member brought in $1,500 in cash to purchase a Gift Card
A member is wants to purchase a Money Order from their Account for $5,000
A member brought in $3,500 in cash to purchase a Cashiers Check
A member wants to withdrawal $10,000 in cash
If a person is making a deposit or loan payment for a member and they are not on the account, does a Person Record need to be created?
Yes
No
How should a check be endorsed before accepting in?
First and Last Name
However the member usually signs
Exactly the way it is made payable.
The same way they signed Drivers License
What type of identification is required for a withdrawal, transfer or cash back?
Valid Driver's License/ID
Unexpired Passport
Signature Card
Unexpired government issued identification card with picture
All Of The Above
How do you know if a person is a Joint Owner on an account?
The role will show Non-Tax Signator
The role will show Payable on Death
The role will show Non-Tax Owner
The role will show Tax Reported Owner
What areas of a check should you verify before accepting it?
Date, Written and Numerical Amounts, Payee, Signature, Routing Number, Check Number, and Endorsement
Date, Numerical Amount, Payee, Routing Number, Check Number, and Endorsement
Date, Written Amounts, Signature, Routing Number, and Endorsement
None of the Above
When can employees process a transaction on their own account?
When they ask permission
With Supervisor approval
Never
Answer choice 1 and 2 are correct
When making a deposit with a check and it is not endorsed and the member is not present, what should you do?
Ask the Person in front of you to sign it
Decline the Transaction
Stamp it with the Credit Union Guaranteed Stamp
Put it in the Vault and contact the member
When a member is making a deposit or cashing a check and it is not endorsed what should you do?
Decline the Transaction
Ask them to sign it
Deposit it only
Stamp it with the Credit Union Guaranteed Stamp
What is the process when taking a check that does not have a U.S. Routing Number?
Deposit into the members account
Deny the transaction
Inform the member it is a collection item and can take 30 days to process with a potential fee. Make sure the check is endorsed, give the member a manual receipt and send the check to the Saratoga DT Supervisor.
None of the Above.
What are the cash limits in your teller drawer?
15K Everyday
10K Everyday
5K Everyday
20K Everyday
Can we accept a check or check stub that has "Non-Negotiable" on it?
Yes
No
Only with Supervisor Approval
If a correction was made on an account after the member has left, should you send the member a receipt?
No
Yes
What is the description in the Balance History if an ON-US check has cleared from another institution?
The Check Number will show and description is "Check"
The Check Number will show and description is "On-Us Check"
The Check Number will show and description is "CoastLife Check"
None of the Above
What is the description in the Balance History if an ON-US check has cleared in house?
The Check Number will show and description is "Check"
The Check Number will show and description is "On-Us Check"
The Check Number will show and description is "Over Counter Check"
The Check Number will show and description is "CoastLife Check"
What is the description in the Balance History if a check has been returned?
The Check Number will show and description is "Non-Sufficient Funds"
The Check Number will show and description is "Returned Check"
The description will show "Returned Check/Deposit Reversal - FED RETURNED"
None of the Above
When is it necessary to complete a CTR?
When a member makes a withdrawal of $10,000.01 or more in cash
When a member makes a deposit of $10,000.01 or more in cash
When a member make a deposit at one branch for $6,000 at one branch and deposits $5,000 at another branch on the same day
All of the Above
When do funds get released for a Local (LO) Hold?
$225 will release the next business day, and the rest of the funds will get released on the 7th business day
$275 will release on the next business day, and the rest of the funds will get released on the 2nd business day
$250 will release on the next business day, and the rest of the funds will get released on the 2nd business day
None of the Above
When do funds get released for a Combination (LI) Hold?
$200 will release the next business day, $5,000 will get released on the 2nd business day, and the rest of the funds will get released on the 7th business day.
$250 will release the next business day, $5,500 will get released on the 2nd business day, and the rest of the funds will get released on the 7th business day.
$275 will release the next business day, $6,450 will get released on the 2nd business day, and the rest of the funds will get released on the 7th business day.
None of the Above
When do funds get released for an Extended (Ex) Hold?
$275 will release on the next business day, and the rest of the funds will get released on the 7th business day
$225 will release the next business day, $5,300 will get released on the 2nd business day, and the rest of the funds will get released on the 7th business day
$250 will release on the next business day, and the rest of the funds will get released on the 7th business day
None of the Above
What is considered a post-dated check?
A future dated check
A check dated for more than 6 months
A check dated for more than 12 months
None of the above
What is considered a stale-dated check?
A future dated check
A check dated longer than 6 months
A check dated longer than 12 months
None of the above
Do we charge a check cashing fee? If so, what is the fee?
No
Yes, $3.00
Yes, $5.00
Only for Non-Members, $5.00
Do you give cash back on a deposit or loan payoff if the member sends a "runner" or someone who is not on their account?
Yes
No
Sometimes
Can we deposit or cash a Non-Member check for a member if it is not endorsed?
Yes
No
Sometimes
Who is authorized to be in the Teller area?
Only Tellers
Any employee approved by a Supervisor
Vendors approved by a Supervisor
All of the Above
What is the email address used when sending a Suspicious Activity Report?
What are some examples of Suspicious Activies?
Splitting funds to avoid automatic reporting to IRS
Sending multiple wires to someone the member met online
All of the Above
Simultaneous transfer of funds to a group of members accounts from a third party
What is the email address used when sending any form/question to the Loan Department?
Is "plugging/force balancing" allowed?
No
Yes
Sometimes
Is it okay to borrow money from your cash drawer if you have a signed transaction slip in the drawer?
Yes
No
If you're Supervisor approves
What is the primary screen to search for a person record?
Smart Search
Relationship Profile
Enhanced Search
All of the Above
When searching for a person, what information should you use to search for them?
Social Security Number
Phone Number
First and Last Name
Member Number
Where are CoastLife's procedures located?
The DNA Help Guide
Share Drive > All Directories > DNA FSP Directory
Share Drive > DNA > All Direcories
Share Drive > Teller Dept
What is the Fee for a Cashier's Check?
$10.00
$2.00
$5.00
$3.00
What screen is used to buy/sell money to the vault or to another employee?
Journal
Multiple Transfers
Transaction Express
Cash Transfer
IF DNA is Online, will you ever manually enter a check in Transaction Express?
Yes
No
Sometimes
Can a Payable on Death get information on an account?
Yes
No
Only Sometimes
If a member is making a loan payment more than the payment amount and they want the extra to go towards the principal, what option would you select when making the loan payment?
Prepay
Excess
If a member is making a loan payment more than the payment amount and they want the extra to go towards their next payment, what option would you select when making the loan payment?
Prepay
Excess
Should you be selecting a Transacting Person for all transactions?
Yes
No
Only Sometimes
When making a loan payment and there is a late fee attached, should you collect the fee at that time?
Yes
No
Only Sometimes
If a Joint Owner/Business Owner is present, how would you look up their Accounts?
By the Primary Name/Business Name
By the Joint Owner Name/Business Owner Name
By Account Number
By Member Number
Where do you go to payoff a loan?
Transaction Express
Payoff through the Relationship Profile
Multiple Transfers
None of the Above
If someone is trying to rob you, what would you do?
Stay Calm, Activate the Alarm, Locate a Supervisor, Lock Cash Drawer, Write down observations on the robbery descriptions form
Scream and Run Away after Activating the Alarm
Try to Delay the Robber and/or Talk the Robber Out of the Situation
Stay Calm, do as the robber asks, Activate the Alarm After the Robber Leaves, Locate a Supervisor, Lock Cash Drawer, Write Down Observations on the Robbery Description Form, and Notate the Direction of Escape and How
A member would like $375 cash back.
What is the correct amount broken down?
2 - 100s
1 - 50
2 - 20s
1 - 5
7 - 50s
2 - 20s
2 - 5s
5 - 1s
2 - 100s
2 - 50s
2 - 20s
3 - 10s
5 - 1s
1 - 100
6 - 50s
2 - 10s
1 - 5
Which Inquiry option would you use to view a member's Deposit account history?
History Query
Balance History
Transaction History
Average Balance Inquiry
Which Inquiry option would you use to view a member's Loan account history?
Balance History
History Query
Transaction History
Extended Account History
Which Transaction Type would be used first when conducting a cash advance?
General Ledger
Receipt
General Ledger
Disbursement
Deposit
Regular
Payment
Who do you email a screenshot to have a gift card loaded?
giftcards@mycoastlifecu.com
cardload@mycoastlifecu.com
giftcardqueens@mycoastlifecu.com
cardqueens@coastlifecu.com
At what times in the day are the Night Depository transactions pulled and processed?
8am & 4pm
M-F
9am & 3pm
M, W, F
10am & 3pm
M-S
8am & 3pm
M-F
What is our routing number?
314978543
314978417
314089681
314978598
How many loose bills are in a strap of 100's?
10,000
500
100
2,000
True or False:
We accept MasterCard, Visa, American Express, and Discover cards for cash advances.
True
False
True or False:
A Cashiers Check can be printed without a payee,
but a Money Order must have a payee printed on.
True
False
What is the route to get to your Teller Journal?
Services > Transactions > Teller > Journal
Services > Relationships > Quick Inquiries > Activity
Services > Transactions > Teller > Count Cash Drawer
Services > Relationships > Quick Inquiries > History Query
To apply a service charge to an account, where do you go?
In Transaction Express, Select Account, then Withdraw fee
Relationship Profile, Double click account, Monetary, Service Charge
In Transaction Express, Select Account, Transaction Type, General Ledger Receipt
None of the Above
Should you close your drawer if you are over the drawer limit at the end of the day?
Yes
No
From what company do we order checks for our members?
Clarke American
Harland
Deluxe
Liberty
What is the website used to print statements at the member's request?
Our website
Bitstatement
In DNA
We don't print statements
NCUA insures our member's up to how much?
100,000
200,000
250,000
500,000
NCUA insures Joint Owner for up to $500,000?
True
False
