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Travel Business Writing - Self Test

Total questions: 40

Worksheet time: 20mins

Name
Class
Date
1.

Memo is used to communicate in your office

a)

True

b)

False

2.

When you write memo, you need to write as long as you can because it will help people to understand much better.

a)

True

b)

False

3.

Memo is a short form of memorandum.

a)

True

b)

False

4.

The purpose of writing memo is to complain.

a)

True

b)

False

5.

We need to write about 3 pages when writing a memo.

a)

True

b)

False

6.

Which one is the advantage of using memo?

a)

Fast and economical

b)

Using a lot of paper

7.

TRUE & FALSE

Choosing a location is the last stage of travel planning.

a)

True

b)

False

8.

TRUE & FALSE

It is important to plan the budget.

a)

True

b)

False

9.

TRUE & FALSE

For long trips is best to travel heavy.

a)

True

b)

False

10.

TRUE & FALSE

Record all dates for each stage.

a)

True

b)

False

11.

TRUE & FALSE

No documents are needed.

a)

True

b)

False

12.

TRUE & FALSE

The fun part is to plan where to go.

a)

True

b)

False

13.

Business letters are usually written from one company to another, which is why they are so__________.

a)

informal

b)

funny

c)

formal

d)

unstructured

14.

Business letters can be used for official requests such as announcements and cover letters.

a)

True

b)

False

15.

The salutation of a letter and the greeting are the same

a)

True

b)

False

16.

The date on a letter should be typed with numbers only

a)

True

b)

False

17.

The body of a letter consists of paragraphs

a)

True

b)

False

18.

The block style format has all letter parts aligned at the right

a)

True

b)

False

19.

There are 2 blank lines between each paragraph of the body

a)

True

b)

False

20.

The closing and complimentary closing are the same part in a letter?

a)

True

b)

False

21.
Sincerely, 
is an example of a...
a)

Closing Line

b)

Signature Line

c)

Complimentary Closing

d)

Complimentary Line

22.
Why are there 4 enters after the complimentary closing?
a)

To make room for the letterhead

b)

To make room for the body

c)

To make room for your signature 

d)

To maker room for your address

23.
When you sign a letter, it can only be in what 2 colors of ink?
a)

Red or Black

b)

Blue or Red

c)

Black or Blue

d)

Pencil or Blank Ink

24.
4/5/2017 is an appropriate date to use in a business letter.
a)

TRUE

b)

FALSE

25.

A Business letter should be ...

a)

To be short and straight to the point

b)

Well explained and full of details

c)

It doesn't matter it's your choice

26.
______ is the most common business letter format, single spaced, all paragraphs begin at the left margin.
a)

Block format

b)

Modified block format

c)

Semi-block format

d)

Unblock format

27.

What is the font used for a Personal Business Letter?

a)

Comic Sands

b)

Times New Roman

c)

Chiller

d)

Britannic Bold

28.

A confirmation number is the number __________.

a)

of a specific flight

b)

that refers to a flight reservation

c)

you call to check on flight arrivals and departures

d)

designating the type of airplane

29.

A flight number is the number __________.

a)

of a specific flight

b)

that refers to a flight reservation

c)

you call to check on flight arrivals and departures

d)

designating the type of airplane

30.

The code abbreviation PHX-OAK-PHX indicates that this is a __________.

a)

round-trip flight

b)

one-way flight

c)

nonstop flight

d)

a specific flight

31.

A fare code gives information about _________.

a)

the passenger's method of payment

b)

what time flights depart and arrive

c)

the type of booking including restrictions

d)

who to call if you need to reschedule your flight

32.

What is the flight number from PIT to PHL?

a)

AA 476

b)

AA1812

c)

AA 1234

d)

AA 840

33.

What time does the flight depart from Philadelphia?

a)

4:57pm

b)

3:31pm

c)

8:40pm

d)

11:39pm

34.

What class is the pax flying for both flights?

a)

Business

b)

Economy

c)

First

35.

Where does the pax arrive at 11:39pm?

a)

PIT

b)

PHL

c)

DIA

d)

SLC

36.

What time is the flight departing from PIT?

a)

4:57pm

b)

11:39pm

c)

8:40pm

d)

3:31pm

37.

True or False: There is a layover in PIT.

a)

True

b)

False

38.

What day of the week is the customer flying?

a)

Monday

b)

Tuesday

c)

Wednesday

d)

Thursday

39.

If you want to get a really cheap ticket you should ...

a)

book it ahead

b)

buy a ticket just before the flight

c)

go to the counter in the airport

d)

win it in a lottery

40.
Never leave your ___________ unattended at the airport.
a)
luggage
b)
cat
c)
pocket
d)
wife