WorksheetsSecurity - Guest Room Access
Total questions: 10
Worksheet time: 5mins
How can you identify a criminal?
a. By their standard profile
b. By their clothing & accent
c. By their behavior
d. None of the above
When granting access to a guestroom, should you always trust your instinct about a person's trustworthiness?
a. Yes, always trust your instinct
b. No, don't always trust your instinct
Most criminals do not have any intentions
on stealing from our guests.
a. True
b. False
What is one way to make it difficult for criminals to gain access to guestrooms?
a) By following procedures and closing all doors
b) By leaving doors open
Which one of these statements are good
hotel policies?
a. Refer guests to the front desk
for replacement keys.
b. Inform the guest that we do not
issue replacement keys.
c. Inform the guest that there will be a
$10.00 replacement fee.
What should be done with all suspicious activities?
a) Ignore them
b) Report them to Security/PBX/MOD
c) Report them to HR
d) Report them to the cafeteria staff
When a guest is accidentally locked out of
his room, you should do which of the
following.
a. Open the door for the guest.
b. Go get a new key for the guest.
c. Send the guest to the front desk.
When is it acceptable to leave the guest room doors propped open?
a) Only when the room is vacant
b) Only when the room is occupied
c) Always
d) Never
What is the best practice for handling guest room doors?
a) Always keep them propped open
b) Only when the room is vacant
c) Only when the room is occupied
d) Never prop them open
Is it true that most criminals do not have any intentions of stealing from our guests?
a. True
b. False
