WorksheetsIMPRINT 4
Total questions: 118
Worksheet time: 1hrs 21mins
As a nursing professional, you must maintain a positive attitude. Why is this important?
You don't want negativity to worry your patient.
You must work to maintain a positive at all times
You must always help others above all else
All of the above
Nurses are the primary contact for every (a) that comes through the door.
Patients are coming to you for the following...
Care and treatment
someone to talk to
they wanted to get out of the house
they are there to waste your time
Your patient interactions should always convey what quality?
annoyance
skepticism
Compassion
boredom
A key area of a nursing professional is knowing your responsibilities. Why would this be important?
Because we get paid really well.
Because people's well being and lives are in our hands.
Because I don't want to get fired.
Because that's what my teacher told me.
As a nursing professional, you must demonstrate an awareness of the consequences of your (a)
Professionalism in nursing also involves what quality?
Good hair days
Knowing lots of trivia
Self - discipline
Knowing how to do computer stuff
Another element of professionalism in nursing is being willing to do which of the following?
cleaning up blood
learn and develop more education
maintaining a clean file cabinet
get along with the doctor
Whose well being is the most important in the nursing field?
The doctor's
Your fellow nurses
the mail delivery person
your patient
Nurses must maintain collaborative efforts with which people?
other nurses
doctors
consultants
all of the above
Every nurse must maintain complete integrity throughout their career. This would be the ability to be (a) in every situation.
There are five tips for maintaining professionalism in nursing. Which ones are they?
positive attitude
patient interactions
professional responsibility
teamwork
integrity
What are interests?
Your classes
Your family
Your friends
Your favorite activities
What is technology?
is the practical use of scientific knowledge ( (ideas, methods, tools, and material) to get things done
is a check list that points out your strongest interests
What you believe in
General skills
What is an interest inventory?
A checklist that points out your goals.
A checklist that points out your happiness.
A checklist that points out your interest.
An inventory of hour household items
What are values?
A skill you have developed
What your parent believe
What you believe is important
What you believe is not important
Is the ability to perform a task due to training and experience
Ability
Aptitude
love
Interest
Are the skills necessary to do a particular job, like balancing a budge or programming a computer.
transferable skills
Communication skills
skills
job specific skills
Is the sum of your feelings, actions, habits, and thoughts
Learning styles
personality
self awareness
love
The different ways people naturally think and lean are called
personality traits
learning styles
self awareness
transferrable skills
What is self awareness?
knowing your thoughts, feelings, and actions
When you are aware of your own learning styles
When you are outgoing
When you are confident
What is self awareness?
knowing your thoughts, feelings, and actions
When you are aware of your own learning styles
When you are outgoing
When you are confident
If you learn best by working alone, your style of learning is
musical
intrapersonal
interpersonal
self awareness
This Act shall be known as the "Philippine Nursing Act of 2002."
RA 9173
RA 9713
RA 9317
RA 9137
What is cultural competence in nursing?
The ability of a nurse to ignore cultural differences and treat all patients the same
The ability of a nurse to understand, respect, and effectively care for patients from diverse cultural backgrounds.
The ability of a nurse to only care for patients from their own cultural background
The ability of a nurse to impose their own cultural beliefs on patients
Why is cultural competence important in patient care?
Cultural competence is not important in patient care.
Patients should conform to the healthcare provider's cultural beliefs and practices.
Healthcare providers should only focus on medical treatment, not cultural beliefs.
Cultural competence is important in patient care because it helps healthcare providers understand and respect the cultural beliefs, values, and practices of their patients.
What are some common cultural considerations in patient care?
Favorite color, favorite food, and favorite movie
Height, weight, and hair color
Political affiliation, income level, and education level
Language barriers, religious beliefs, dietary restrictions, and attitudes towards healthcare.
How can nurses develop cultural competence?
By ignoring cultural differences and treating all patients the same.
By actively seeking to understand and respect the beliefs, values, and practices of different cultures.
By relying solely on textbooks and not engaging with diverse patient populations.
By assuming that their own cultural beliefs and practices are superior to others.
What are the potential consequences of not practicing cultural competence in nursing?
Miscommunication, misunderstandings, inadequate care, decreased patient satisfaction, increased healthcare disparities, and potential legal issues.
Increased patient trust, improved communication, better care, decreased healthcare disparities, and potential legal issues.
Improved patient outcomes, increased patient satisfaction, better communication, and decreased healthcare disparities.
Decreased patient satisfaction, increased healthcare costs, inadequate care, and potential legal issues.
How can language barriers impact cultural competence in patient care?
Language barriers can hinder effective communication and lead to misunderstandings, misdiagnoses, and inadequate treatment in patient care.
Language barriers can improve cultural competence in patient care.
Language barriers have no impact on cultural competence in patient care.
Language barriers only affect communication but not patient care.
How can nurses promote cultural competence in their practice?
By recognizing and respecting cultural differences, seeking to understand different cultures, incorporating cultural beliefs into patient care, communicating effectively with diverse patients, collaborating with interpreters, providing culturally sensitive care, and continuously educating themselves.
By providing standardized care without considering cultural beliefs
By ignoring cultural differences and treating all patients the same
By refusing to work with interpreters and relying on non-verbal communication
What are some strategies for providing culturally sensitive care?
Using a one-size-fits-all approach to care
Ignoring cultural beliefs and practices
Not providing interpreter services when necessary
Some strategies for providing culturally sensitive care include understanding and respecting cultural beliefs and practices, communicating effectively with patients from different cultural backgrounds, providing interpreter services when necessary, educating healthcare providers about different cultures and their healthcare needs, and incorporating cultural traditions and preferences into care plans.
How can nurses address their own biases and stereotypes to improve cultural competence?
By only seeking education and training on medical procedures
By avoiding diverse perspectives and experiences
By acknowledging their own biases, seeking education and training on cultural competence, engaging in self-reflection and self-awareness, and actively seeking out diverse perspectives and experiences.
By ignoring their biases and stereotypes
What is the impact of cultural competence on patient satisfaction?
Cultural competence has no impact on patient satisfaction.
Cultural competence can lead to increased patient satisfaction as it allows for more personalized and effective care.
Cultural competence decreases patient satisfaction as it complicates the care process.
Cultural competence only affects the healthcare provider, not the patient.
Having a strong understanding of oneself and being aware of who you are, your feelings, your motivations, and of your desires is referred to as
self-awareness.
self-esteem
self-indulgence.
All of the above.
Self-awareness will assist us in improving our
social skills.
life skills
emotional skills
All of the above
Emotions can influence our
behavior.
thoughts
actions
All of the above
Emotional awareness is key in order to be able to
manage your life.
manage your emotions
manage your job
Emotional intelligence allows us to be able to
communicate effectively, defuse conflicts, and manage stress.
build healthy relationships and overcome challenges
change bad habits
All of the above.
What would be a key strategy to help you improve your emotional awareness?
Learn to become angry
Avoid people
Increase your emotional vocabulary
A strategy which can increase your emotional awareness is to
earn to connect your feelings with an emotion
earn about your triggers
learn to reflect on your emotional responses
All of the above
The purpose of emotions is
to help us adapt
to help us socialize or communicate
to help motivate us
Each emotion causes a reaction or reactions to occur to our body and mind
True
False
Self-awareness will help you to identify your personal strengths and weaknesses
True
False
Being self-aware can be dangerous
True
False
Learning to be self-aware is key in providing us with the necessary insight to help us make self-improvements in our personality and character traits
True
False
When we learn to control our emotions, we are better able to navigate life and make better choices.
True
False
Our decisions and actions we make are often influenced by our emotions.
True
False
People with poor emotional awareness often struggle with behavioral and socialization issues.
True
False
Only a few types of people are capable of improving their emotional self-awareness
True
False
______________ is having a strong understanding of oneself and being aware of who we are, our feelings, our motivations, and our desires.
Emotional awareness
Self-Awareness
___________ is the ability to recognize our own emotions and the effects of our emotions.
Emotional awareness
Triggers
___________ is the ability not just to understand our emotions but to be able to effectively manage our emotions.
Emotions
Emotional intelligence
__________ is an intense feeling we have which is caused by a perception of an event or a state of mind.
Triggers
Emotions
_________ is an intense feeling we have which is caused by a perception of an event or a state of mind.
Triggers
Self-Awareness
Name 5 Negative Emotions
Name 5 Positive Emotions
(a) communication is an interaction between two or more participants.
(a) communication is also called one-to-one communication.
small group : three or more :: _________ : _________
Which of the following best completes the given analogy?
dyad : two
dyad : one
solo : one
communication : verbal
Maia was chatting with her best friend over a messaging application. What they were engaging in is considered _________.
indirect communication
direct communication
small group communication
dyadic communication
Communication is defined as...
Exchanging information, thought or ideas in written
Exchanging information, thought or ideas by phone
Exchanging information, thought or ideas using speech
Exchanging information, thought or idea using speech, writing or using body languages.
purpose of communication is to...
Develop rapport with client
Explain the procedure
Initiate intervention for plan of care
All above
Goals of effectives communication EXCEPT
Develop trust
Personal interest
Facilitate client understanding
encourage acceptance of responsibility
A parent tells the pediatric nurse practitioner, “I’ve never told anyone this information about my son. ” This is an example of:
Revealing
Building trust
Clarifying roles
Identifying problems and goals
A response from a receiver
Feedback
Communication
Medium (channel)
Context
You are caring for a patient who has had a CVA (cerebral vascular accident/ stroke) and is experiencing aphasia as a result. What would you do as a nurse incharge of the patient to promote communication?
Speak louder so the patient can hear you
Ask more questions to get more information
Use visual cues such as pictures and gestures
Refer the patient to the speech therapist in order to communicate with your patient
Which of the barriers of effective communication leads to ineffective communication?
Emotions
Distractions
Information overload
Electronic communication
What happens when you are using jargon or terminology with someone who doesn’t understand it?
Embarrassing them
Causing miscommunication
Demonstrating you are smarter than them
Helping them to learn through emersion
Good listening skills include:
A message, a sender, and a receiver.
Labeling, cultural sensitivity, and talking slowly.
Verbal message, written communication and a receiver
Showing interest, hearing the message, and not interrupting.
Communication for directing and delegation the work.
Which level of communication refers to...
Nurse - nurse
Nurse - supervisor
Nurse - subordinates
Nurse- client
When a nurse becomes an employee of a facility, it is an expectation that the nurse must...
Adopt the facility mission statement as their own
Memorize the facility handbook
Become involved in a leadership role within one year of employment
Attend weekly committee meetings
Which of the following best describes trait theory?
Leadership skills are innate
There is no need for mentorship
Success evolves from interactions between the leader and their followers
Leadership is influenced by organizational culture
__________________ recognizes the complexity of work situations and encourages the leader to consider many factors when deciding which action to take.
Interactional Theory
Motivational Theory
Situational Theory
Trait Theory
Which leadership theory involves improved listening skills for better conflict management resolution and improving morale?
Moral Leadership Theory
Emotional Intelligence Theory
Motivational Theory
Situational Theory
Which nursing leadership theory involves enhanced productivity and utilizes Maslow's Hierarchy of Needs to accomplish this?
Motivational Theory
Emotional Intelligence Theory
Moral Leadership Theory
Behavioral Theory
The type of leader who focuses on daily activities while correcting and rewarding work performance is known as...
Narcissistic
Level 5
Transformational
Transactional
Which of the following components lead to great leadership?
Leadership skills
Management skills
Nunchuck skills
Only leadership skills
Only management skills
Management closely aligns with activities associated with running a business.
True
False
Management functions involve several steps. Which of the following are included in the planning step?
Establish a timeline
Identify a goal
Identify resources needed
Determine an action
Assign duties
The staffing step of management functions includes understanding the staff's competency and patient needs.
True
False
Which of the following management styles would be best suited for the ED?
Authoritarian
Democratic
Laissez-faire
Which management style works best with responsible, competent, motivated staff?
Authoritarian
Laissez-faire
Democratic
The facility is experiencing a nursing shortage in one particular area of the hospital d/t a flu outbreak among staff and patients within the unit. This shortfall is felt systemically within the facility. Which organizational theory best aligns with this situation?
Systems Theory as an independent part that forms a whole cannot productively function
Chaos Theory because this was an unpredictable situation that did not have a back up plan
Murphy's Law as the flu runs rampant across the unit
Emotional Intelligence Theory to support and boost morale
The only thing constant is change. A change agent is responsible for guiding people through the change process. Which of the following rules are necessary when preparing to implement change?
Change should be implemented shortly after delivering the news of the change to overcome resistance
Change should be implemented for a good reason
Change should take effect gradually
It is best to involve less people in the change effort
It is best to present these changes with supporting evidence that the change is necessary
Which of the following stages of implementing change is best described as- implementing new policy to ensure staff does not revert back to their old way of doing things.
Freezing
Moving
Refreezing
The advantages to total patient care nursing, which is commonly seen in the ICU, include which of the following?
The nurse maintains a high degree of autonomy
Fragmented care
The Pt receives holistic care from the nurse
These tasks are more cost effective when accomplished by a caregiver with less training
The lines of responsibility and accountability are clear
Functional nursing is commonly seen in the operating room and include which of the following disadvantages?
Tasks are completed quickly
Care may be fragmented
The Pt may become confused with different care providers coming and going
The nurse may feel unchallenged due to repetitive tasks
The nurse completes tasks for a group of Pts rather than care for specific Pts
Katherine is a young Unit Manager of the Pediatric Ward. Most of her staff nurses are senior to her, very articulate, confident and sometimes aggressive. Katherine feels uncomfortable believing that she is the scapegoat of everything that goes wrong in her department. Which of the following is the best action that she must take?
Identify the source of the conflict and understand the points of friction
Disregard what she feels and continue to work independently
Quit her job and look for another employment
Seek help from the Director of Nursing
As a young manager, she knows that conflict occurs in any organization. Which of the following statements regarding conflict is NOT true?
Can be destructive if the level is too high
Is not beneficial; hence it should be prevented at all times
May result in poor performance
May create leaders
Katherine tells one of the staff, “I don’t have time to discuss the matter with you now. See me in my office later” when the latter asks if they can talk about an issue. Which of the following conflict resolution strategies did she use?
Smoothing
Compromise
Avoidance
Restriction
Kathleen knows that one of her staff is experiencing burnout. Which of the following is the best thing for her to do?
Advise her staff to go on vacation.
Ignore her observations; it will be resolved even without intervention
Remind her to show loyalty to the institution.
Let the staff ventilate her feelings and ask how she can be of help.
She knows that performance appraisal consists of all the following activities EXCEPT:
Setting specific standards and activities for individual performance.
Using agency standards as a guide.
Determine areas of strength and weaknesses
Focusing activity on the correction of identified behavior.
Which of the following statements is NOT true about performance appraisal?
Informing the staff about the specific impressions of their work help improve their performance.
A verbal appraisal is an acceptable substitute for a written report
Patients are the best source of information regarding personnel appraisal.
The outcome of performance appraisal rests primarily with the staff.
•There are times when Katherine evaluates her staff as she makes her daily rounds. Which of the following is NOT a benefit of conducting an informal appraisal?
The staff member is observed in natural setting.
Incidental confrontation and collaboration is allowed.
The evaluation is focused on objective data systematically.
The evaluation may provide valid information for compilation of a formal report.
•She conducts a 6-month performance review session with a staff member. Which of the following actions is appropriate?
She asks another nurse to attest the session as a witness.
She informs the staff that she may ask another nurse to read the appraisal before the session is over.
She tells the staff that the session is manager-centered.
The session is private between the two members.
•Alexandra is tasked to organize the new wing of the hospital. She was given the authority to do as she deems fit. She is aware that the director of nursing has substantial trust and confidence in her capabilities, communicates through downward and upward channels and usually uses the ideas and opinions of her staff. Which of the following is her style of management?
Benevolent –authoritative
Consultative
Exploitive-authoritative
Participative
•She decides to illustrate the organizational structure. Which of the following elements is NOT included?
Level of authority
Lines of communication
Span of control
Unity of direction
•She plans of assigning competent people to fill the roles designed in the hierarchy. Which process refers to this?
Staffing
Scheduling
Recruitment
Induction
•She checks the documentary requirements for the applicants for staff nurse position. Which one is NOT necessary?
Certificate of previous employment
Record of related learning experience (RLE)
Membership to accredited professional organization
Professional identification card
•As a manager, she focuses her energy on both the quality of services rendered to the patients as well as the welfare of the staff of her unit. Which of the following management styles does she adopt?
Country club management
Organization man management
Team management
Authority-obedience management
•She tries to design an organizational structure that allows communication to flow in all directions and involve workers in decision making. Which form of organizational structure is this?
Centralized
Decentralized
Matrix
Informal
•In a horizontal chart, the lowest level worker is located at the
Left most box
Middle
Right most box
Bottom
•She decides to have a decentralized staffing system. Which of the following is an advantage of this system of staffing?
greater control of activities
Conserves time
Compatible with computerization
Promotes better interpersonal relationship
•Aubrey thinks about primary nursing as a system to deliver care. Which of the following activities is NOT done by a primary nurse?
Collaborates with the physician
Provides care to a group of patients together with a group of nurses
Provides care for 5-6 patients during their hospital stay.
Performs comprehensive initial assessment
•Which pattern of nursing care involves the care given by a group of paraprofessional workers led by a professional nurse who take care of patients with the same disease conditions and are located geographically near each other?
Case method
Modular nursing
Nursing case management
Team nursing
•St. Raphael Medical Center just opened its new Performance Improvement Department. Ms. Valencia is appointed as the Quality Control Officer. She commits herself to her new role and plans her strategies to realize the goals and objectives of the department. Which of the following is a primary task that they should perform to have an effective control system?
Make an interpretation about strengths and weaknesses
Identify the values of the department
Identify structure, process, outcome standards & criteria
Measure actual performances
•Ms. Valencia develops the standards to be followed. Among the following standards, which is considered as a structure standard?
The patients verbalized satisfaction of the nursing care received
Rotation of duty will be done every four weeks for all patient care personnel.
All patients shall have their weights taken recorded
Patients shall answer the evaluation form before discharge
•When she presents the nursing procedures to be followed, she refers to what type of standards?
Process
Outcome
Structure
Criteria
•The following are basic steps in the controlling process of the department. Which of the following is NOT included?
Measure actual performance
Set nursing standards and criteria
Compare results of performance to standards and objectives
Identify possible courses of action
•Which of the following statements refers to criteria?
Agreed on level of nursing care
Characteristics used to measure the level of nursing care
Step-by-step guidelines
Statement which guide the group in decision making and problem solving
•She wants to ensure that every task is carried out as planned. Which of the following tasks is NOT included in the controlling process?
Instructing the members of the standards committee to prepare policies
Reviewing the existing policies of the hospital
Evaluating the credentials of all nursing staff
Checking if activities conform to schedule
•Ms. Valencia prepares the process standards. Which of the following is NOT a process standard?
Initial assessment shall be done to all patients within twenty four hours upon admission.
Informed consent shall be secured prior to any invasive procedure
Patients’ reports 95% satisfaction rate prior to discharge from the hospital.
Patient education about their illness and treatment shall be provided for all patients and their families.
•Which of the following is evidence that the controlling process is effective?
The things that were planned are done
Physicians do not complain.
Employees are contended
There is an increase in customer satisfaction rate.
•Ms. Valencia is responsible to the number of personnel reporting to her. This principle refers to:
Span of control
Unity of command
Carrot and stick principle
Esprit d’ corps
•She notes that there is an increasing unrest of the staff due to fatigue brought about by shortage of staff. Which action is a priority?
Evaluate the overall result of the unrest
Initiate a group interaction
Develop a plan and implement it
Identify external and internal forces.
Ms. Caputo is newly promoted to a patient care manager position. She updates her knowledge on the theories in management and leadership in order to become effective in her new role. She learns that some managers have low concern for services and high concern for staff. Which style of management refers to this?
Organization Management
Impoverished Management
Country Club Management
Team Management
Her former manager demonstrated passion for serving her staff rather than being served. She takes time to listen, prefers to be a teacher first before being a leader, which is characteristic of:
Transformational leader
Transactional leader
Servant leader
Charismatic leader
