WorksheetsMSV - Wasla April 2024
Total questions: 10
Worksheet time: 3hrs 30mins
In order to provide good service, employees should give customers...
What do customers expect business employees to be?
Customers who complain:
Had unhappy childhoods
Are genetically predisposed to sourpusses
Have trouble in their primary relationships
Are doing you a service in identifying what isn't working in your business or organization
Active listening is
listening while maintaining eye contact with the speaker
listening and using positive body language
listening and responding to the other person in a way that improves understanding
listening while staying active by running, jogging, etc.
................ is defined as “All the activities and benefits a business provides to create customer goodwill and customer satisfaction”
Satisfaction
An “________” customer is someone who is employed by the business
External
"............" is where customers are valued and taken special care of on a consistent basis."
The Customer’s needs come first!
