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Tài liệu HRM cuối kì UEF Chap1

Total questions: 66

Worksheet time: 36mins

Name
Class
Date
1.

________ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns.

4 lines
2.

What term refers to the knowledge, skills, and abilities of a firm's workers?

a)

A) human resources

b)

B) human capital

c)

C) intangible assets

d)

D) contingent personnel

3.

Which term refers to the HR manager putting into place the policies and practices that produce the employee competencies and skills the company needs to achieve its strategic goals?

a)

A) HR department lever

b)

B) strategic results lever

c)

C) practices

d)

D) employee cost leve

4.

Which of the following refers to the authority a manager has to advise other managers or employees?

a)

staff authority

b)

line authority

c)

functional authority

d)

corporate authority

5.

Which of the following best defines line authority?

a)

management over a small staff in a public firm

b)

management with flexible decision-making powers

c)

a manager's right to advise other managers or employees

d)

a manager's right to issue orders to other managers or employees

6.

Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures?

a)

planning

b)

organizing

c)

staffing

d)

leading

7.

________ is the right to make decisions, to direct the work of others, and to give orders.

a)

Leadership

b)

Authority

c)

Management

d)

Responsibility

8.

In the management process, which of the following is an activity associated with the leading function?

a)

motivating subordinates

b)

setting performance standards

c)

training new employees

d)

developing procedures

9.

functions involve assisting and advising line managers.

a)

A) Staff

b)

B) Advocacy

c)

C) Line

d)

D) Coordinative

10.

The basic functions of the management process include all of the following EXCEPT ________.

a)

planning

b)

organizing

c)

outsourcing

d)

leading

11.

Which of the following is the person responsible for accomplishing an organization's goals by managing the efforts of the organization's people?

a)

manager

b)

entrepreneur

c)

generalist

d)

marketer

12.

Gerard is authorized to direct the work of subordinates and is responsible for accomplishing the organization's tasks. Gerard is most likely a ________.

a)

training specialist

b)

staff manager

c)

line manager

d)

recruiter

13.

Larry, a manager at a commercial real estate firm, has established a monthly sales quota for his sales team. Which basic function of management best describes Larry's actions?

a)

planning

b)

organizing

c)

controlling

d)

staffing

14.

Will works at a position in his organization where he maintain contacts within the local community and travels to search for qualified job applicants. Will's position is best described as:

a)

A) recruiter

b)

B) manager

c)

C) labor relations specialist

d)

D) job analyst

15.

Personnel activities associated with human resource management most likely include all of the following EXCEPT ________.

a)

orienting and training new employees

b)

appraising employee performance

c)

building employee commitment

d)

developing customer relationships

16.

In most organizations, human resource managers are categorized as ________, who assist and advise ________ in areas like recruiting, hiring, and compensation.

a)

staff managers; line managers

b)

line managers; middle managers

c)

line managers; staff managers

d)

functional managers; staff managers

17.

Which function of the management process includes selecting employees, setting performance standards, and compensating employees?

a)

organizing

b)

planning

c)

motivating

d)

staffing

18.

Since human resources is important to all managers, which is NOT a personnel mistake a manager wants to avoid making while managing?

a)

waste time with useless interviews

b)

hire the wrong person

c)

have your people not doing their best

d)

experience low turnover

19.

A line manager's human resource responsibilities most likely include all of the following EXCEPT ________.

a)

maintaining department morale

b)

controlling labor costs

c)

protecting employees' health

d)

marketing new products and services

20.

Which of the following is NOT considered one of the line supervisor's responsibilities for effective human resources management under the general headings outlined by a major company discussed in the textbook?

a)

protecting employees' health and physical condition

b)

changing employees' attitudes regarding work

c)

developing the abilities of each person

d)

interpreting the company policies and procedures

21.

Which of the following includes five basic functions—planning, organizing, staffing, leading, and controlling?

a)

a job analysis

b)

strategic management

c)

the management process

d)

adaptability screening

22.

All of the following are major areas in which an HR manager assists and advises line managers EXCEPT .

a)

A) recruiting

b)

B) hiring

c)

C) strategic business planning

d)

D) compensation

23.

When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the ________ function of the management process.

a)

planning

b)

leading

c)

controlling

d)

organizing

24.

Approximately what percentage of people in the United States work for small firms?

a)

10%

b)

25%

c)

50%

d)

80%

25.

Claire spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks. In which function of the management process does Claire spend most of her time?

a)

leading

b)

controlling

c)

organizing

d)

planning

26.

Human resource managers generally exert.... within the human resources department and.. outside the human resources department.

a)

A) line authority; staff authority

b)

B) staff authority; line authority

c)

C) functional authority; line authority

d)

D) staff authority; implied authority

27.

Jolene, a manager, delegates the authority for a project to Lee, her subordinate. Jolene is most likely involved in which function of the management process?

a)

staffing

b)

organizing

c)

motivating

d)

leading

28.

Which of the following refers to the standards someone uses to decide what his or her conduct should be?

a)

ethics

b)

strategies

c)

preferences

d)

competencies

29.

Which SHRM HR manager competency involves the ability to provide guidance to organizational stakeholders?

a)

consultation

b)

ethical practice

c)

business acumen

d)

critical evaluation

30.

The HR staff member who has the job of advising management on all aspects of unionmanagement aspects is the .

a)

A) recruiter

b)

B) line manager

c)

C) compensation manager

d)

D) labor relations specialist

31.

Ethics are the standards someone uses to decide what his or her conduct should be.

a)

TRUE

b)

FALSE

32.

The evidence used in evidence-based human resource management may come from actual measurements, existing data, or critically evaluated research studies.

a)

TRUE

b)

FALSE

33.

The SHRM human resource manager competencies include ethical practice, business acumen, and relationship management.

a)

TRUE

b)

FALSE

34.

Which organization provides professional certification for human resource managers?

a)

Association of Certified HR Managers

b)

Society for Human Resource Management

c)

Academy of Human Resource Executives

d)

Association of Business Administration

35.

Which SHRM HR manager competency involves the ability to effectively exchange information with stakeholders?

a)

relationship management

b)

communication

c)

ethical practice

d)

controlling

36.

Which term refers to exporting jobs to lower-cost locations abroad?

a)

freelancing

b)

offshoring

c)

rightsizing

d)

warehousing

37.

Tools such as Twitter, Facebook, and LinkedIn that can be used to recruit new employees are known as:

a)

data analytics

b)

social media

c)

mobile applications

d)

cloud computing

38.

Pablo has the ability to understand and apply information with which to contribute to his organization's overall strategic plan. This is the SHRM HR competency of:

a)

communication

b)

critical evaluation

c)

business acumen

d)

leadership & navigation

39.

Strategic human resource management refers to performing basic day-to-day duties that satisfy the needs and demands of both the employees and the employer.

a)

TRUE

b)

FALSE

40.

Which of the following human resource management specialties calls for collecting data to write job descriptions?

a)

A) job analyst

b)

B) job training specialist

c)

C) compensation manager

d)

D) EEO coordinator

41.

Which of the following describes one of the most significant demographic trends facing the U.S. workforce?

a)

increased number of aging workers

b)

decreased number of contingent workers

c)

increased number of blue-collar workers

d)

decreased number of bilingual workers

42.

The HR department lever has HR managers put in place the policies and practices that produce the employee competencies and skills the company needs to achieve its goals .

a)

TRUE

b)

FALSE

43.

Human resource managers who complete HRCI professional certification exams can earn PHR and SPHR, GPHR certificates.

a)

TRUE

b)

FALSE

44.

Which of the following is most likely a line function of the human resource manager?

a)

A) staff authority

b)

B) line authority

c)

C) functional authority

d)

D) corporate authority

45.

Between 2012 and 2022 what ethnic group is projected to decrease as a percentage of the workforce?

a)

black

b)

Hispanic

c)

Asian

d)

white

46.

Distributed HR is the idea that more and more human resource management tasks are now being redistributed from a central HR department to the company's employees and line managers.

a)

TRUE

b)

FALSE

47.

About what percentage of all job openings are now posted online?

a)

15%

b)

35%

c)

50%

d)

70%

48.

Which of the following is an aspect of 'distributed' HR?

a)

more centralized HRM decisions

b)

HRM tasks redistributed to the company's employees and line managers

c)

more paperwork

d)

HR professional embedded in all departments

49.

All of the following are examples of human resource specialties EXCEPT .

a)

A) job analyst

b)

B) financial advisor

c)

C) compensation manager

d)

D) labor relations specialist

50.

Ralph works in the HR department and is in charge of developing the plans for how people are paid and how the employee benefits program is run. Ralph is most likely holding the position of:

a)

A) training specialist

b)

B) recruiter

c)

C) compensation manager

d)

D) job analyst

51.

Over the next few years, employers may face a severe labor shortage because ________.

a)

there are fewer people entering the workforce than there are retiring baby boomers

b)

one-third of single mothers are not employed in the U.S. labor force

c)

there are too many nontraditional workers holding multiple jobs

d)

older employees are more family-centric than younger employees

52.

______ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad.

a)

Expansion

b)

Globalization

c)

Export growth

d)

Diversification

53.

Strategic human resource management refers to ________.

a)

formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve strategic aims

b)

planning the balance of internal strengths and weaknesses with external opportunities and threats to maintain competitive advantage

c)

emphasizing the knowledge, education, training, skills, and expertise of a firm's workers

d)

extending a firm's sales, ownership, and manufacturing to new markets

54.

Which of the following best describes a nontraditional worker?

a)

workers near retirement age

b)

ethnically diverse workers

c)

workers with multiple jobs

d)

service-based workers

55.

According to the textbook, approximately what percentage of job seekers used Glassdoor during their job search to learn about a company they might apply for?

a)

11%

b)

32%

c)

48%

d)

70%

56.

On-demand workers are freelancers and independent contractors who work when they can, on what they want to work on, and when the company needs them.

a)

TRUE

b)

FALSE

57.

Approximately how many people now use information technology to work from remote locations at least once per month?

a)

1 million

b)

5 million

c)

17 million

d)

50 million

58.

______ involves using statistical techniques, algorithms, and problem-solving to identify relationships among data for the purpose of solving particular problems.

a)

Data analytics

b)

Social media

c)

Cloud computing

d)

Gaming

59.

Cloud computing basically means using statistical techniques, algorithms, and problemsolving to identify relationships among data for the purpose of solving particular problems.

a)

TRUE

b)

FALSE

60.

Which was NOT a change in the economic and political philosophies that drove the globalization boom causing U.S. imports and exports to rise from $47 billion in 1960, to $562 billion in 1980, to about $5.1 trillion recently?

a)

government dropped cross-border taxes or tariffs

b)

economic free trades areas were formed

c)

steps were taken to encourage free flow of trade among countries

d)

instability in the world labor market

61.

Which of the following is NOT one of the five main types of digital technologies driving the transfer of functionality from HR professionals to automation?

a)

Email

b)

Social media

c)

Mobile applications

d)

Cloud computing

62.

All of the following are the most common reasons that firms decide to globalize EXCEPT________.

a)

lower costs

b)

supervising quality control methods

c)

make employees more productive

d)

to do things better

63.

What is the term for workforces like those at the company Uber, where freelancers and independent contractors work when they can, on what they want to work on, and when the company needs them?

a)

tele-commuters

b)

human capital

c)

job-analysts

d)

on-demand workers

64.

Which of the following is NOT a HR certification?

a)

HRCI's Professional in Human Resources (PHR)

b)

HRCI's Senior Professional in Human Resources (SPHR)

c)

SHRM Junior Professional

d)

SHRM Certified Professional

65.

The recent trend where in some occupations (such as high-tech) unemployment rates are low, while in others unemployment rates are still very high and recruiters in many companies can't find candidates, while in others there's a wealth of candidates is called:

a)

talent analytics

b)

globalization

c)

the unbalanced labor force

d)

human capital

66.

According to research, less than one-third of all workers in the U.S. are mentally and emotionally invested in their work.

a)

TRUE

b)

FALSE