WorksheetsSN Hardware Asset Management (HAM)--2
Total questions: 73
Worksheet time: 51mins
Which plugins for asset management functionality are inactive by default? (Choose three.)
Hardware Asset Management
Depreciation
Procurement
Expense Line
Cost Management
What is the third tier of the capability blueprint?
Operational integration
Strategic conformance
Practical management
Financial management
Which is NOT a component of a hardware asset's lifecycle?
Dispose
Request
Consume
Procure
Receive
The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Select three)
Hardware Model Normalization
Hardware Asset Dashboard
Asset Inventory Audit
Stockrooms
Mobile Asset Receiving
Expected outcomes of IT asset management (ITAM) include which of the following? (Select three)
Integrates with business services via the Service Catalog from request through to disposal
Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)
Provides input into, aligns with, and follows corporate governance
Improves application privacy and security adherence
Leverages Service Mapping to predict service impact
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Select four)
Revert normalization results
Create and delete asset records
Create purchase orders
Import assets
Add Service Catalog entries
What information would you track for a configuration item (CI) versus an asset? (Select two)
Operational
Financial
Lifecycle
Relationship
Contractual
A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Select three)
Manage its procurement, maintenance, or retirement
Track its operational information
Track its monetary value or costs
Manage its associated license, warranty, or lease contracts
Know its relationships to other assets in the CMDB
Which of the following are considered assets? (Select three)
Facilities
Contracts
Hardware
Software entitlements
Software distributions
What is the default display name for an asset?
An automatically generated combination of serial number and model category
An automatically generated combination of asset tag and model
An automatically generated combination of serial number and model
An automatically generated combination of asset tag and model category
What is the default state of a newly created asset?
In use
Consumed
On order
In stock
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
Unrecognized data doesn't get sent to the ServiceNow Content Service
Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
Customer doesn't receive Content Library updates
What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)
Lifecycle
Device type
Asset tag
Manufacturer
Hardware model
What is the process of restructuring data to maintain consistency?
Integration
Normalization
Discovery
Service Mapping
What are ways to measure trustworthy data? (Select four)
Credibility
Sustainability
Dependability
Transferability
Reliability
Any normalization that has occurred on a model can be reverted by using this feature.
Rollback Normalization Business Rule
Undo Normalization Scheduled Job
Normalizations cannot be reverted
Revert Normalization UI Action
Which of these tables are installed with Hardware Model Normalization? (Choose three.)
Hardware Normalize Key
Device Type
Hardware Manufacturer
Hardware Model Library
Device Name
To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?
Name, Asset tracking unit, Model number
Asset tracking unit, Manufacturer, Model category
Asset tracking unit, Manufacturer, Model number
Name, Device type, Model category
Name, Manufacturer, Model number
What is the global standard for product recognition used during hardware model normalization?
IAPSO
UPC
UNSPSC
ECCMA
NIGP
During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?
The model name is missing from the hardware model record.
The model number is missing from the hardware model record.
The model product is missing from the hardware model record.
The model manufacturer is missing from the hardware model record.
What information should be tracked in an asset record? (Select two)
Physical resources
Financial information
Operational details
Contractual information
Logical relationships
Once the content update adds hardware lifecycle data to your instance, can it be deleted?
Yes, it can
No, it cannot unless the lifecycle stage is EOL
No, it cannot
Yes, it can be deleted or deactivated
What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?
Transform mappings
Mapping assist
Normalization transformation
Normalization mappings
Transform normalization
During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?
Missing transform map
Plugin issues
Invalid transform map
Missing data
Which values does the "Asset tracking strategy" field provide to affect individual models? (Select three)
Create consumable asset
Don't create assets
Merge CI
Leave to category
Create assets
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
No configuration is required: asset tasks automatically activate behind the scenes
Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
Activate HAM and then re-run the scheduled FSM jobs
Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?
The software allocations remain with the hardware asset and need to be reclaimed manually.
The software allocations are automatically returned back into inventory.
The software allocations are removed from the asset, but not returned to inventory.
The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().
The behavior is controlled by the configurable system property glide.ham.retire_sw().
With regard to Contract Management notifications, what is the most important contract date to be aware of?
Extend date
Renew date
Expire date
Start date
Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory. What audit statuses are displayed as part of the results? (Select four)
New
Scanned
Scanned and not expected
Scanned and expected
Expected and not found
How can you automate the replenishment of stock levels?
Transfer Rules
Transfer Orders
Stock Filters
Stock Rules
What are baseline asset states? (Select three)
In Stock
Consumed
Retired
Duplicate
Exported
What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?
Asset and CI Action
Asset-CI Task Action
Asset Task Action
Asset Action
Which mobile app allows the user to conduct an inventory audit?
ServiceNow Agent mobile app
Mobile My Inventory
Mobile Hardware Asset Management
Mobile My Assets
ServiceNow Inventory mobile app
When running an asset audit, you receive the result of 10 "Scanned and expected" assets. What does this mean?
You expected 10 assets in your inventory and scanned 10 assets during your audit, but none of them are on your expected inventory list.
You expected 10 assets in your inventory and scanned these 10 assets during your audit.
You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow instance.
You scanned 10 assets in your inventory, but none of them were on your expected inventory list.
During an audit, when is the Expected Assets list populated in the asset audit form?
When the nightly scheduled job runs
When scanning completes
When scanning begins
Pre-populated by the asset manager before audit
When the asset manager Submits the results
Which of the following are valid substates of the Retired state? (Select four)
Destroyed
Donated
Pending Disposal
Vendor Credit
Sold
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?
• Assigned to
• Model
• Model category
• State
• Stockroom
• Substate
The stock manager must create a separate model record if the cost per item is more/less
The data is automatically merged to create a blended quantity and cost
The data is automatically created in a new record if the cost per item is more/less
The stock manager must merge the consumable records to create a blended quantity and cost
How does an end user determine what consumables they have consumed?
Navigate to Self-Service > My Consumables
Navigate to Self-Service > My Assets
Navigate to Asset > Hardware Asset Dashboard
Navigate to Self-Service > My Hardware Asset Dashboard
When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?
Each asset should be listed as a transfer order line on the transfer order
Each asset should be listed in a transfer order task on the transfer order
Each asset should be listed as a transfer order line on the transfer order task
Each asset should be listed in an individual transfer order
What happens to the associated assets when you cancel a transfer order line on a transfer order?
The asset(s) on the order line are released, but their state remains Pre-allocated
The asset(s) on the order line are released and they can be attached to another transfer order
All assets on the transfer order are released, but their state remains Pre-allocated
A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment
All assets on the transfer order are released and they can be attached to another transfer order
When transferring non-consumable assets between stockrooms, how must they be transferred?
In sets of two items
No more than 10% of the source stockroom's inventory
As a single entity with a quantity of one
In groups of ten items
When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?
Certificate of discharge
Certificate of decommission
Certificate of destruction
Certificate of disposal
Certificate of retirement
You may adjust a contract when it is in which of the following states? (Select two)
Active
Extended
Canceled
Expired
Renewed
Which catalogs support the request and procurement process? (Select three)
Product Catalog
Vendor Catalog
Asset Catalog
Service Catalog
Procurement Catalog
What are the three types of catalogs in ServiceNow? (Select three)
Product Catalog
Consumable Catalog
Asset Catalog
Vendor Catalog
Service Catalog
The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.
When stock is less than the threshold specified in the stock rule
By creating a purchase orders to restock from other stockrooms
By creating transfer orders to restock from other stockrooms
By notifying the stockroom manager of new transfer orders
When creating a list report that groups all assets by product model, which table is used?
alm_asset
alm_model
alm_model_category
alm_hardware
Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Select two)
Create a single asset via barcode scan
Receive one or multiple assets from a purchase order
Create multiple assets listed on a contract PDF scan
Create a single asset via Name search
When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Select three)
You have opted out of the Content Service
The content is not available from the Content Service
Your model form contains a good Model number, but a bad model Name
Something on your model form may be badly formatted
The content has not been downloaded from the Content Service
Which of the following are components of the asset request structure? (Select three)
Procurement orders
Transfer orders
Stock order tasks
Purchase orders
Catalog tasks
What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard?
Help the asset manager generate reports
Show the value from maintaining inventory
Help the stock manager process transfer orders
Show the value from bulk purchasing
Help the asset manager process purchase orders
What do certification filters define? (Select two)
The percentage of tasks required for the certification to be considered complete
When the certification is performed
The assets to be certified
What fields are displayed for certification
Which features are part of the ServiceNow Mobile App? (Select two)
Provides end users visibility to their assigned hardware
Enables reclamation of mobile devices
Provides users visibility to their disposed consumables
Enables end users to log incidents for their assigned assets
What information would you find on the End of Life tab of the Hardware Asset dashboard? (Select two)
Hardware asset disposal status
New hardware assets found by audits
Hardware assets disposed (YTD)
Consumable models up for End of Life
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Select two)
Replacement parts
Storage costs
Maintenance agreements
Warranty costs
How do you calculate residual value?
Subtract the amortized value from the cost of the asset
Subtract storage and lease cost from the cost of the asset
Subtract the depreciation from the cost of the asset
Subtract the salvage value from the cost of the asset
A given collection of methodologies, assets, and templates within Now Create is referred to as what?
Now Create pack
Project pack
Success pack
Methodology pack
Asset pack
What are the four tiers of Capability Blueprint?
Trustworthy Data, Lifecycle Management, Process Integration, Strategic Conformance
Trustworthy Data, Practical Management, Process Integration, Business Alignment
Trustworthy Data, Practical Management, Operational Integration, Strategic Conformance
Trustworthy Data, Lifecycle Management, Operational integration, Business Alignment
A component is considered an IT asset when you want to: (Select three)
Manage its procurement
Know its relationships to a business service
Track its operational information
Track its incurred costs
Manage its maintenance contracts
Which of the following are functions of the model category? (Select two)
Model categories group consumables in the Product Catalog
Model categories determine when to create assets from configuration items (Cls)
Model categories group related assets in the Service Catalog
Model categories provide the link between configuration management and asset management
Model categories provide the link between procurement management and asset management
When does hardware normalization run by default? (select two)
On an hourly basis
On a daily basis
Every 12 hours
Upon saving
On a weekly basis
Which elements are provided by the hardware asset management content service? (Select three)
Manufacturer lifecycle dates
Manufacturer
Product warranty
Model name
Cost
What is the purpose of stock rules? (Select two)
To automatically transfer assets when a low quantity threshold is detected in a stockroom
To track stock orders from a vendor
To send notifications when a low quantity threshold is detected in a stockroom
To track stock movement between stockrooms
To send notifications when a stock shipment arrives at a stockroom
Which of an organization’s assets are managed using stockrooms?
All available stock, consumable or not
Just consumable assets
All hardware and software assets
All disposable assets
An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Select four)
60 days before
Day of expiration
90 days before
1 week before
30 days before
What must exist before a consumable can be consumed? (Select three)
A stock order record
A model record
A transfer order record
A model category record
A consumable record
Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?
Mobile Asset App
Mobile App
Mobile ITAM App
Mobile Agent App
Select the three main components of the data certification process. (Select three)
Certify the certification
Assign the certification tasks
Create the certification filter
Create the certification schedule
Run the certification
An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:
In use
Awaiting delivery
On order
Pending transfer
How often are the tabs in the Hardware Asset dashboard updated?
Daily based on scheduled job
Hourly
In real time
Every 15 minutes
What minimum role is required in order to use the Hardware Asset dashboard?
asset
asset_manager
ham_user
ham_admin
inventory_admin
Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?
Now Agent Mobile App
Now Procurement App
Now Mobile App
Now Onboarding App
For what asset actions are asset tasks provided? (Select three)
Provision
Retire
Update/Repair
Swap
Assign/Allocate
