WorksheetsSoal Remidi Reception
Total questions: 50
Worksheet time: 50mins
Overbooking can be happened because of this factor ...
No Show
Early check in
Shorten stay
Below is an Attitude competency as Front Office staff ...
Professional
Local Attraction
Excellent Service
Personalized
Below is a Knowledge of becoming a Front Office Staff ...
Hotel Procedure
Excellent Service
Body Language
Polite
Benefit of Express Check Out for guest
Saving time
Difficult to proceed guest bill
Check out in room
Skill that should be had as a Front Office staff ...
Professional
Orientation of Guest Satisfaction
Local Attraction
Polite
Positive body language is
Closed Body language
Leaning
Confident
Drooping shoulders
Below are the department that will receive Expected Arrival List, except :
Reservation
Food and Beverage
Housekeeping
Which department is participated in Pre-Arrival of Guest Cycle?
Reservation
Reception
Porter
Front Office Cashier
Before upgrading the room for guest, what is thing need to be considered?
Room availability
Room rate
Room number
View of room
Why guest have to sign the registration form during check in?
Guest agree about hotel regulation
Guest agree about payment
Guest have complaint
Guest paid the room
One of Night Audit report ...
Daily revenue report
Cashier report
Guest ledger report
Money exchange report
Honeymoon adalah salah satu special request tamu yang disiapkan oleh ... Department
Housekeeping
Engineering
Food and Beverage
Human Resource
Candle Light Dinner adalah salah satu special request tamu yang disiapkan oleh ... Department
Housekeeping
Food and Beverage
Human Resource
Engineering
Salah satu hal penting yang harus dikonfirmasi kepada tamu saat check in adalah kecuali
Nama travel agent
Harga kamar
Lama menginap
Jenis kamar
Tamu memiliki alergi terhadap seafood. Hal ini harus dikomunikasikan ke ... Department
Housekeeping
Food and Beverage
Engineering
Human Resource
Selain menggunakan "Nama Tamu", cara menemukan/mencari reservasi tamu pada Opera PMS dapat dilakukan dengan menggunakan ...
Confirmation Number
Guest Birthday
Guest Passport
Cancellation Number
Kesan yang diberikan oleh tamu dan jika terjadi complaint sebelum meninggalkan hotel agar dapat ditangani oleh pihak hotel sehingga menghindari bad review di TripAdvisor. Hal di atas merupakan pemahaman tentang ...
Last Impression
First Impression
Guest Impression
Hotel Impression
Menangani complaint dengan menggunakan metode LAST, yg merupakan singkatan dari ...
Listen, Apologize, Solve, Thank
Listen, Apologize, Smile, Thank
Listen, Acknowledge, Solve, Thank
Listen, Acknowledge, Smile, Thank
When the hotel is full, upgrades can free up standard rooms for incoming
reservations. Apa yg dimaksud dengan hal tersebut?
Kamar standar bisa tersedia dan bisa dijual untuk tamu lain
Upgrade kamar diberikan secara gratis
Kamar hotel penuh tidak dapat menerima reservasi lagi
Apa manfaat melakukan upgrade kamar untuk tamu?
Memperoleh fasilitas lebih baik dari kamar sebelumnya
Memperoleh fasilitas yang kurang baik dari kamar sebelumnya
Mengurangi ketersediaan kamar hotel
Fitur pada Opera PMS yg digunakan untuk menambahkan informasi detail tamu (nama, alamat, email, birthday dan passport) dapat diakses pada ..
Guest Profile
Membership
More Field
Salah satu tugas utama dari Porter adalah
Menangani barang bawaan tamu
Menangani registrasi tamu check in
Menangani bill tamu check out
Menangani complaint
Explain this total amount of guest bill to the guest : IDR 923.450
Nine hundred twenty three thousand four hundred and fifty Indonesian Rupiah
Nine thousand twenty three hundred four hundred and fifty Indonesian Rupiah
Nine hundred twenty three thousand four thousand and fifty Indonesian Rupiah
Nine hundred thirty three thousand four thousand and fifty Indonesian Rupiah
Dokumen yg ditunjukkan kepada tamu saat hendak menangani pembayaran adalah ...
Guest Bill dan Supporting Bill
Guest Card
Registration Card
Cash Receipt
Apabila tamu membayar menggunakan uang tunai, form penting yg digunakan sebagai bukti pembayaran adalah ...
Cash Receipt
Guest Card
Guest Cash
Credit Card Receipt
What external information might be asked by in house guest at hotel front
desk?
Hotel facilities
Local attraction around hotel area
Hotel's restaurant menu
Room service opening hours
Beberapa section berikut memiliki peran penting di siklus Arrival (Guest Cycle), kecuali ...
Porter
Reception
Front Office Cashier
Bellboy
Tamu yang datang tanpa melakukan pemesanan kamar terlebih dahulu disebut ...
Walk-In
Incognito
Check-In
Site-In
Jumlah tipe kamar yang ada pada The Wing EdHotel di Opera PMS adalah ... kamar
4
5
6
7
Mr. Amethyst menginap di hotel pada tanggal 10 Januari hingga 15 Januari 2025. Berapa jumlah malamnya?
5
3
4
6
Status kamar ... merupakan kamar yang siap dijual untuk tamu pada Opera PMS
Inspected
Pickup
Dirty
Clean
Tamu menikmati fasilitas selama menginap di hotel. Hal ini merupakan gambaran dari ... (Guest Cycle)
Arrival
Pre Arrival
Departure
Occupancy
Di bawah ini adalah informasi kartu kredit yg dibutuhkan oleh reception untuk melengkapi informasi pada reservasi di Opera PMS, kecuali ...
Nomor kartu kredit
Masa berlaku kartu kredit
Jenis kartu kredit
CVV Code kartu kredit
Pengembalian uang tunai sisa pembayaran transaksi tamu disebut ...
Refund
Paid out
Adjustment
Rebate
If guest reserve room on 5th May for a 7 nights, what date guest is checking out from the hotel?
11 May
12 May
13 May
14 May
Where to you registration / check in at the hotel ?
recipe
prescription
reception
restriction
Where should you keep your valuables when staying at hotel?
at the reception
on your nightstand
in the safe deposit box
in your hand luggage
It's usually at 12 o'clock (when staying at a hotel)
check-in time
breakfast
check-out time
booking
ALL TO PA means ...
All transaction will be paid by guest itself
All transaction will be paid by Company
All transaction will be paid by Travel Agent
All transaction will be paid by General Manager
The information included in Guest Bill (Personal/Incidental) are ...
Guest name, length of stay, guest balance
Guest name, length of stay, company information
Guest name, room night, length of stay
Guest name, room number, travel agent information
Below are the type of Credit Card ...
Master Card
BNI Card
Gift Card
Carte
Document that should be prepared before handling check out are ...
Registration form, supporting bill, guest bill
Guest passport, registration form, cash receipt
Supporting bill, expected departure list, guest bill
Logbook, expected departure list, complaint report
Guest cycle consist of 4 phase, they are ...
Pre arrival, arrival, occupancy, departure
Pre arrival, early arrival, occupancy, departure
Arrival, occupancy, departure, late check out
Arrival, in house, occupancy, departure
+62 adalah kode telepon untuk negara ...
Indonesia
South Korea
China
Australia
Cara melakukan greeting yg benar pada saat tamu check in oleh reception adalah ...
Good morning. Welcome to The Wing Edhotel. How may I assist you?
Hello. Welcome to The Wing Edhotel. How may I assist you?
Hello. How may I help you?
Good morning. Welcome. How may I assist you?
3 hal penting yg perlu dijelaskan kepada tamu saat melakukan proses check in adalah ...
Breakfast, Key Card, Guest Card
Breakfast, Key Card, Welcome Drink
Key Card, Hotel Facilities, Breakfast
Breakfast, Key Card, Guest Card
Jenis luggage yg digunakan oleh tamu untuk menyimpan dokumen penting disebut ...
Briefcase
Trunk
Golf bag
Camera case
Berikut ini merupakan Magic Words yang digunakan oleh receptionist saat check out ...
Thank you
I do apologize
Please
Farewell
Cara menjelaskan fasilitas hotel oleh porter dapat dilakukan dengan metode ...
Clockwise
LAST
ASK
Roundtrip
Tugas utama seorang reception adalah?
Menerima pemesanan kamar tamu
Melayani barang barang yang dibawa tamu
Menangani tamu yang check in
Membersihkan kamar tamu
