WorksheetsBusiness Functions Chapter 8 Purchasing or Procurement
Total questions: 35
Worksheet time: 23mins
If your best supplier overworks its employees then you should consider finding another supplier.
True
False
It depends. If the working conditions are inhumane then you must.
No. The working conditions at your supplier's business are not a consideration for the purchasing function.
You can get a cash discount for settling an account early.
True
False
True or false.
The purchasing department MUST also consider international suppliers.
True
False
The terms purchasing, procurement, supply, supply-chain and materials are all closely linked
True
False
Define procurement as:
describes the process of buying, learning the need, supplier selection, price negotiation and then following up to ensure timely delivery.
covers a broader array of processes, including purchasing, stores, traffic, receiving and inspection.
is often used to refer to the department’s efforts to improve procurement.
is the management of materials.
Business operations is the department in a business that is responsible for:
Marketing
Finance
Production of goods/provision of services
Human resources
Which of the following stock control methods would involve frequent deliveries?
Flow production
Just in case
Job production
Just in time
A business that becomes more streamlined as a result of effective supply chain management is said to be running more:
Bureaucratically
Expensively
Efficiently
Autocratically
Which of the following is a direct benefit of having an efficient logistics department?
Products arrive exactly when needed
Labour productivity will reduce
Efficiency will be minimised
Staff motivation will increase
Total quality management aims to:
Give production line staff minimal say in the level of quality standards
Check quality standards at the end of the production line
Ensure that quality is the responsibility of everyone in an organisation
Ensure a single person/single team is responsible for quality
The process of meeting customer needs successfully before, during and after a sale is called:
Procurement
Kaizen
Customer service
The sales process
An employee greeting a customer and offering help when required are specific examples of:
The sales process
Post sales service
Customer engagement
Product knowledge
Which of the following is a danger to a business of offering poor customer service?
Increased flexibility with pricing
Increased revenue
Negative word of mouth
Satisfied customers
Which two are benefits to a business of providing good customer service?
Customers may increase their spend with the business
Lower prices can be charged
Increased costs
Improved reputation within the marketplace
Increased number of product returns
Comments, praise or criticisms given to a company by its customers
Customer feedback
Post-sales service
Customer engagement
Product knowledge
How well staff know all the features of their products
Product knowledge
After sales service
Market segmentation
Differentiated marketing
Good Customer Service helps to:
Build Your Brand
Create Trust With Your Customers
Reduce Customer Complaints & Minimise Problems
All of the Options
Susan owns & runs a small art studio and she hires & trains new employees. What function is this?
Administration function
Human Resource function
Marketing function
Risk management
Bruce installed security cameras to reduce theft in his automotive business. This is what function?
Risk Management
Human resources function
Finance function
Purchasing function
Mary prepared a short newspaper advert for a business. This is an example of which function?
Marketing Function
Purchasing function
Administration funtion
Public Relations function
Susie just purchased fire & property insurance for her flower shop. What function is this an example of?
Strategic Management
Public relations function
Risk Management
Finance function
Which business function involves managing the business budget and paying business's taxes?
Finance function
Marketing function
Purchasing function
Human Resources function
Which business function is creating, promoting, and presenting a product to the consumers?
Accounting
Marketing
Management
Human Resources
Which Business function involves hiring, firing, training, and recruiting employees?
General management
Human Resources
Production
Operations
Which function involves controlling, monitoring, setting goals, and leading?
Marketing
General Management
Human Resources management
Accounting
Which function involves procuring raw materials or finished products that a business needs to function at the best possible price and keeping accurate records of purchases?
Marketing
Management
Finance
Purchasing
What is the purpose of a mission statement in a business?
To outline the components of the micro-environment
To identify business functions
To describe what the business aims to achieve
To explain how goals will be achieved
What does the term 'vision' refer to in a business context?
Describes the reason for the business existence
Describes what the business provides or produces
Explains how goals will be achieved
Refers to what the business wants to achieve in the long-term
What is the main responsibility of the public relations function in a business?
To undertake market research
To manage all the people in the business
To create a good public image for the business
To collect and store all data and information
What is the purpose of organisational culture in a business?
To process raw materials into finished products
To define the business' internal and external identity
To attract new employees into the business
To determine the financial needs of the business
What is the role of leadership in a business?
To manage all the financial assets of the business
To determine the real needs of the target market
To inspire, influence, or motivate subordinates
To coordinate the other business functions
What are the components of the micro-environment in a business?
Vision, mission statement, goals, and objectives
Organisational resources, leadership, and management
Eight business functions, organisational structure, and culture
Physical resources, financial resources, and human resources
What is the main responsibility of the administration function in a business?
To create a good public image for the business
To collect, process, and store all data and information
To manage all the people in the business
To determine all the financial needs of the business
