Collaborative negotiation, Competitive negotiation, Compromise negotiation

Accommodating, negotiation, being aggressive

Avoidance, negotiation competing

Forcing, negotiation, arguing

Active listening is not important in conflict management

Conflict management does not require understanding perspectives

Empathy is not relevant in resolving conflicts

Active listening is important in conflict management to understand perspectives, show empathy, build trust, de-escalate conflicts, clarify misunderstandings, and reach collaborative solutions.

Emotional intelligence causes individuals to ignore emotions in conflicts

Emotional intelligence enables individuals to understand and manage emotions, empathize & communicate effectively,

Emotional intelligence leads to increased aggression during conflicts

Emotional intelligence has no impact on conflict resolution, why do I need to know your emotions!??

Taking sides with one party

Active listening, encouraging open communication

Avoiding the conflict altogether, Just turn your back on it!

Interrupting the parties involved

Good cop, bad cop

Split the difference

Ultimatum

Avoidance

Distributive negotiation is win-lose, while integrative negotiation is lose-win.

Distributive negotiation is win-lose, while integrative negotiation is win-win.

Distributive negotiation is lose-lose, while integrative negotiation is win-win.

Distributive negotiation is win-win, while integrative negotiation is lose-lose.

Mirroring can be used as an active listening skill to encourage them to share more.

Mirroring is a technique to dominate the conversation and steer it towards personal interests

Mirroring involves interrupting the speaker to repeat what they said

Mirroring is used to provide unsolicited advice to the speaker

Empathy fosters understanding, trust, and effective communication.

Empathy can be replaced by assertiveness in conflict resolution

Empathy is irrelevant in conflict resolution as it prolongs the process

Empathy leads to biased decision-making in conflict resolution

Mirroring helps in building rapport and trust between parties by demonstrating understanding and validation of their perspectives.

Mirroring is a technique to dominate the conversation and assert one's own views.

Mirroring involves mirroring the body language of the speaker without paying attention to their words.

Mirroring is used to distract the speaker and derail the conversation.

Compromise involves finding a middle ground where both parties give up something to reach a mutually acceptable solution.

Compromise is about one party imposing their terms on the other without considering mutual benefits.

Compromise leads to conflicts escalating further due to lack of resolution.

Compromise is irrelevant in negotiation and conflict resolution.

Assertiveness helps individuals express their needs and boundaries clearly while respecting the perspectives of others, leading to constructive conflict resolution.

Assertiveness involves dominating others and disregarding their opinions in conflict situations.

Assertiveness leads to conflicts intensifying and becoming more difficult to resolve.

Assertiveness is not relevant in conflict management and resolution.