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REVISION CHAPTER 2

Total questions: 60

Worksheet time: 2hrs 0mins

Name
Class
Date
1.

Choose the concept to the following definition:

It consists of the actors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers.

a)

Microenvironment

b)

Macroenvironment

c)

Marketing Environment

2.

Which of the following is a force that does NOT affect the Microenvironment?

a)

The company

b)

The Suppliers and Intermediaries

c)

Customers

d)

The economic environment

3.

The actors close to the company that affect its ability to serve the customers are part of

a)

the Microenvironment

b)

the Macroenvironment

4.

Larger societal forces such as demographic, economic, natural, political, and others that affect marketing management's decisions are part of

a)

the Microenvironment

b)

the Macroenvironment

5.

Choose the concept for the following definition:

The internal environment is conformed by departments or areas such as finance, human resources, accounting, purchasing, and the top management, which share the responsibility for understanding customer needs and creating customer value.

a)

The Company

b)

The Suppliers

c)

The Customers

d)

The Competitors

6.

Firms that provide the resources needed by the company to produce goods or offer services are

a)

the company

b)

the suppliers

c)

the competitors

7.

Firms that help the company to promote, sell, and distribute the products to the final customers or buyers.

a)

the competitors

b)

the Intermediaries

c)

the publics

8.

Firms that share similar or the same activity as our main activity in the company are

a)

the intermediaries

b)

the suppliers

c)

the competitors

9.

Individuals and households who buy goods or services for personal consumption are

a)

the customers

b)

the suppliers

c)

the intermediaries

10.

Any group that has an interest or impact in the organization's ability to achieve the objectives are

a)

the suppliers

b)

the intermediaries

c)

the competitors

d)

the publics

11.

Financial publics are:

a)

banks and stockholders

b)

householders and customers

12.

Media publics do NOT include:

a)

radio and television

b)

newspapers and magazines

c)

social media

d)

government

13.

The Publics does NOT include:

a)

Financial

b)

Government

c)

Local

d)

the company

14.

Which of the following is NOT a type of factor in a company's macroenvironment?

a)

demographic

b)

economic

c)

competitive

d)

technology

15.

Your marketing department is currently researching the size, density, location, age, and occupations of your target market. Which environment is being researched?

a)

demographic

b)

economic

c)

geographic

d)

cultural

16.

The ________ environment consists of factors that affect consumer purchasing power and spending patterns.

a)

cultural

b)

political

c)

economic

d)

technological

17.

The natural resources that are needed as inputs by marketers or that are affected by marketing activities are referred to as the ________.

a)

raw material market

b)

natural environment

c)

green movement

d)

factors of production

18.

A society's basic values, perceptions, preferences, and behaviors are all part of its ________ environment.

a)

social

b)

cultural

c)

political

d)

natural

19.

The macroenvironment consists of the factors close to the company that affect its ability to serve its customers, such as suppliers, customer markets, competitors, and publics.

a)

True

b)

False

20.

The demographic environment is of major interest to marketers because it involves people, and people make up markets.

a)

True

b)

False

21.

Which of the following terms is used to describe the actors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers?

a)

marketing environment

b)

marketing orientation

c)

strategic planning

d)

marketing mix

22.

Dan has been directed to study the forces close to a company that affect its ability to serve its customers, such as the company, suppliers, marketing intermediaries, customer markets, competitors, and publics. In this instance, Dan has been directed to study the ________ of the company.

a)

macroenvironment

b)

microenvironment

c)

technological environment

d)

demographic environment

23.

Jonathan works for a firm that assists companies in promoting, distributing, and selling their products to end consumers. The firm Jonathan works for is a ________.

a)

licensor

b)

supplier

c)

marketing intermediary

d)

general public

24.

Which of the following groups influences the company's ability to obtain funds?

a)

financial publics

b)

local publics

c)

general publics

d)

internal publics

25.

Price & Malone Corp., a company based in Houston, caters to a market of individuals and households that buy goods and services for personal consumption. Price & Malone caters to a ________ market.

a)

business

b)

reseller

c)

government

d)

consumer

26.

The economic environment consists of economic factors that affect ________.

a)

cultural patterns of communities

b)

the quality of technological innovation

c)

consumer purchasing power

d)

the natural environment

27.

As a consequence of the green movement, many companies are developing strategies and practices that support ________.

a)

government intervention

b)

environmental sustainability

c)

mass marketing

d)

rapid exploitation of natural resources

28.

New technologies most likely lead to ________.

a)

economic imbalance in society

b)

an increased demand for unskilled labor

c)

new markets and opportunities

d)

economic imbalance in society

29.

The boom in Internet marketing has created a new set of social and ethical issues. Critics worry most about ________.

a)

accessibility

b)

online privacy issues

c)

sustainability

d)

puffery in advertising

30.

The ________ environment consists of institutions and other forces that affect a society's basic values, perceptions, preferences, and behaviors.

a)

social

b)

cultural

c)

political

d)

natural

31.

The ______________________ consists of the actors and forces outside marketing

that affect marketing management’s ability to develop and maintain successful

relationships with its target customers.

a)

marketing organization

b)

marketing system

c)

marketing network

d)

marketing environment

32.

Which of the following is a force that does NOT affect the Microenvironment?

a)

The company

b)

The Suppliers and Intermediaries

c)

Customers

d)

The economic environment

33.

The actors close to the company that affect its ability to serve the customers are part of

a)

the Microenvironment

b)

the Macroenvironment

34.

Larger societal forces such as demographic, economic, natural, political, and others that affect marketing management's decisions are part of

a)

the Microenvironment

b)

the Macroenvironment

35.

Choose the concept for the following definition:

The internal environment is conformed by departments or areas such as finance, human resources, accounting, purchasing, and the top management, which share the responsibility for understanding customer needs and creating customer value.

a)

The Company

b)

The Suppliers

c)

The Customers

d)

The Competitors

36.

Firms that provide the resources needed by the company to produce goods or offer services are

a)

the company

b)

the suppliers

c)

the competitors

37.

Firms that help the company to promote, sell, and distribute the products to the final customers or buyers.

a)

the competitors

b)

the Intermediaries

c)

the publics

38.

Any group that has an actual or potential interest in or impact on an organization’s ability to achieve its objectives.

a)

Publics

b)

Suppliers

c)

Competitors

d)

Customers

39.

___ refers to natural resources that are needed as inputs by marketers or that are affected by marketing activities.

a)

Economic environment

b)

Technological environment

c)

Natural environment

d)

Cultural environment

40.

STEP includes

a)

Strengths, Technology, Effectiveness, and Price.

b)

Strengths, Technical Ability, Energy, Power.

c)

Socio-Cultural, Technological, Economic, and Political.

d)

Style, Trying, Effort, and Presentation.

41.

Four basic or main components of marketing information system are

a)

internal records, marketing intelligence, marketing research, marketing decision support system

b)

external records, marketing research, marketing intelligence, systems 

c)

internal records, external records, marketing research, marketing decision support system

42.

______________ is a collection of hardware, software, data, people, and procedures that work together to produce quality information for marketing decision makers.

a)

Marketing Information Technology

b)

Marketing Information System

c)

Marketing Network

d)

Marketing Database

43.
Which of the following can provide regular information about the daily activities of a    business to managers?
a)
Decision Support System
b)
Executive Support System
c)
Transaction Processing System
d)
Management Information System
44.

This involves the process and methods used to gather information, analyze it, and report findings related to marketing of goods and services

a)

Survey Creation

b)

Marketing Research

c)

Advertising Selection

d)

Marketing Discovery

45.
Which of the following is not a reason businesses use marketing research?
a)
identifying market oportunities
b)
solving marketing problems
c)
monitoring market performance
d)
deciding how many staff to hire to manufacture the goods
46.

A small number representative of a large group

a)

Sample

b)

Cohort

c)

Analytics

d)

Data Mining

47.

The first step in Marketing Research is to

a)

Collect the Data

b)

Identify and Define the Problem

c)

Develop the Process for Data Collection

d)

Analyze & Report the Data

48.

Data is_____________

a)

a collection of facts and figures

b)

useful if it is organised

c)

unprocessed information

d)

All of the above

49.

Information is______________ that is valuable and meaningful to a specific user.

a)

raw data

b)

picture data

c)

primary data

d)

processed data

50.

Following is not the method of primary data collection...

a)

Questionnaire

b)

Interview

c)

Observation

d)

Publications

51.

__________ is a set of statistical tools and decision models.

a)

Internal Records

b)

Marketing Research

c)

Market Intelligence

d)

Marketing Decision Support System

52.

Data mining is a process of ___________ useful data from a larger database.

a)

extracting

b)

adding

c)

deleting

d)

reducing

53.
This is simply a collection of related information about a specific topic.
a)
database
b)
data group
c)
data key
d)
databomb
54.

This type of marketing research is used to determine the effectiveness of media efforts for a company, brand, or product.

a)

Market research

b)

Product research

c)

Advertising/Media research

d)

Attitude/Opinion research

55.

This type of marketing research tries to determine consumers opinions by using methods such as surveys or focus groups.

a)

Market

b)

Product

c)

Advertising/Media

d)

Consumer Behaviour

56.

_______ data refers to the data which is readily available.

a)

Secondary

b)

Primary

c)

Outdated

57.

_______ data is the first hand information collected for research.

a)

Secondary

b)

Primary

c)

Outdated

58.

Data mining enables businesses to maintain detailed information about their customers

a)

True

b)

False

59.

Due to data mining, firms are in better position to provide customized product.

a)

True

b)

False

60.

Data mining helps in discovering interesting and useful patterns and relationships in large volumes of data.

a)

True

b)

False