NEW
Font size
WorksheetsREVISION CHAPTER 2
Total questions: 60
Worksheet time: 2hrs 0mins
Choose the concept to the following definition:
It consists of the actors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers.
Microenvironment
Macroenvironment
Marketing Environment
Which of the following is a force that does NOT affect the Microenvironment?
The company
The Suppliers and Intermediaries
Customers
The economic environment
The actors close to the company that affect its ability to serve the customers are part of
the Microenvironment
the Macroenvironment
Larger societal forces such as demographic, economic, natural, political, and others that affect marketing management's decisions are part of
the Microenvironment
the Macroenvironment
Choose the concept for the following definition:
The internal environment is conformed by departments or areas such as finance, human resources, accounting, purchasing, and the top management, which share the responsibility for understanding customer needs and creating customer value.
The Company
The Suppliers
The Customers
The Competitors
Firms that provide the resources needed by the company to produce goods or offer services are
the company
the suppliers
the competitors
Firms that help the company to promote, sell, and distribute the products to the final customers or buyers.
the competitors
the Intermediaries
the publics
Firms that share similar or the same activity as our main activity in the company are
the intermediaries
the suppliers
the competitors
Individuals and households who buy goods or services for personal consumption are
the customers
the suppliers
the intermediaries
Any group that has an interest or impact in the organization's ability to achieve the objectives are
the suppliers
the intermediaries
the competitors
the publics
Financial publics are:
banks and stockholders
householders and customers
Media publics do NOT include:
radio and television
newspapers and magazines
social media
government
The Publics does NOT include:
Financial
Government
Local
the company
Which of the following is NOT a type of factor in a company's macroenvironment?
demographic
economic
competitive
technology
Your marketing department is currently researching the size, density, location, age, and occupations of your target market. Which environment is being researched?
demographic
economic
geographic
cultural
The ________ environment consists of factors that affect consumer purchasing power and spending patterns.
cultural
political
economic
technological
The natural resources that are needed as inputs by marketers or that are affected by marketing activities are referred to as the ________.
raw material market
natural environment
green movement
factors of production
A society's basic values, perceptions, preferences, and behaviors are all part of its ________ environment.
social
cultural
political
natural
The macroenvironment consists of the factors close to the company that affect its ability to serve its customers, such as suppliers, customer markets, competitors, and publics.
True
False
The demographic environment is of major interest to marketers because it involves people, and people make up markets.
True
False
Which of the following terms is used to describe the actors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers?
marketing environment
marketing orientation
strategic planning
marketing mix
Dan has been directed to study the forces close to a company that affect its ability to serve its customers, such as the company, suppliers, marketing intermediaries, customer markets, competitors, and publics. In this instance, Dan has been directed to study the ________ of the company.
macroenvironment
microenvironment
technological environment
demographic environment
Jonathan works for a firm that assists companies in promoting, distributing, and selling their products to end consumers. The firm Jonathan works for is a ________.
licensor
supplier
marketing intermediary
general public
Which of the following groups influences the company's ability to obtain funds?
financial publics
local publics
general publics
internal publics
Price & Malone Corp., a company based in Houston, caters to a market of individuals and households that buy goods and services for personal consumption. Price & Malone caters to a ________ market.
business
reseller
government
consumer
The economic environment consists of economic factors that affect ________.
cultural patterns of communities
the quality of technological innovation
consumer purchasing power
the natural environment
As a consequence of the green movement, many companies are developing strategies and practices that support ________.
government intervention
environmental sustainability
mass marketing
rapid exploitation of natural resources
New technologies most likely lead to ________.
economic imbalance in society
an increased demand for unskilled labor
new markets and opportunities
economic imbalance in society
The boom in Internet marketing has created a new set of social and ethical issues. Critics worry most about ________.
accessibility
online privacy issues
sustainability
puffery in advertising
The ________ environment consists of institutions and other forces that affect a society's basic values, perceptions, preferences, and behaviors.
social
cultural
political
natural
The ______________________ consists of the actors and forces outside marketing
that affect marketing management’s ability to develop and maintain successful
relationships with its target customers.
marketing organization
marketing system
marketing network
marketing environment
Which of the following is a force that does NOT affect the Microenvironment?
The company
The Suppliers and Intermediaries
Customers
The economic environment
The actors close to the company that affect its ability to serve the customers are part of
the Microenvironment
the Macroenvironment
Larger societal forces such as demographic, economic, natural, political, and others that affect marketing management's decisions are part of
the Microenvironment
the Macroenvironment
Choose the concept for the following definition:
The internal environment is conformed by departments or areas such as finance, human resources, accounting, purchasing, and the top management, which share the responsibility for understanding customer needs and creating customer value.
The Company
The Suppliers
The Customers
The Competitors
Firms that provide the resources needed by the company to produce goods or offer services are
the company
the suppliers
the competitors
Firms that help the company to promote, sell, and distribute the products to the final customers or buyers.
the competitors
the Intermediaries
the publics
Any group that has an actual or potential interest in or impact on an organization’s ability to achieve its objectives.
Publics
Suppliers
Competitors
Customers
___ refers to natural resources that are needed as inputs by marketers or that are affected by marketing activities.
Economic environment
Technological environment
Natural environment
Cultural environment
STEP includes
Strengths, Technology, Effectiveness, and Price.
Strengths, Technical Ability, Energy, Power.
Socio-Cultural, Technological, Economic, and Political.
Style, Trying, Effort, and Presentation.
Four basic or main components of marketing information system are
internal records, marketing intelligence, marketing research, marketing decision support system
external records, marketing research, marketing intelligence, systems
internal records, external records, marketing research, marketing decision support system
______________ is a collection of hardware, software, data, people, and procedures that work together to produce quality information for marketing decision makers.
Marketing Information Technology
Marketing Information System
Marketing Network
Marketing Database
This involves the process and methods used to gather information, analyze it, and report findings related to marketing of goods and services
Survey Creation
Marketing Research
Advertising Selection
Marketing Discovery
A small number representative of a large group
Sample
Cohort
Analytics
Data Mining
The first step in Marketing Research is to
Collect the Data
Identify and Define the Problem
Develop the Process for Data Collection
Analyze & Report the Data
Data is_____________
a collection of facts and figures
useful if it is organised
unprocessed information
All of the above
Information is______________ that is valuable and meaningful to a specific user.
raw data
picture data
primary data
processed data
Following is not the method of primary data collection...
Questionnaire
Interview
Observation
Publications
__________ is a set of statistical tools and decision models.
Internal Records
Marketing Research
Market Intelligence
Marketing Decision Support System
Data mining is a process of ___________ useful data from a larger database.
extracting
adding
deleting
reducing
This type of marketing research is used to determine the effectiveness of media efforts for a company, brand, or product.
Market research
Product research
Advertising/Media research
Attitude/Opinion research
This type of marketing research tries to determine consumers opinions by using methods such as surveys or focus groups.
Market
Product
Advertising/Media
Consumer Behaviour
_______ data refers to the data which is readily available.
Secondary
Primary
Outdated
_______ data is the first hand information collected for research.
Secondary
Primary
Outdated
Data mining enables businesses to maintain detailed information about their customers
True
False
Due to data mining, firms are in better position to provide customized product.
True
False
Data mining helps in discovering interesting and useful patterns and relationships in large volumes of data.
True
False
