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WorksheetsIntroduction to Principles_Basic Communication
Total questions: 20
Worksheet time: 11mins
Name
Class
Date
1.
Organizational communication is defined as
a)
a. Communication that takes place between internal employees and external customers who are working towards common goals.
b)
b. Communication that takes place between people who are working towards common goals within an organization.
c)
c. Communication that takes place between shareholders and investors who are working towards common goals within an organization.
d)
d. Communication that takes place between people who are working towards common goals not within an organization.
2.
The use of facial expressions, body language, gestures, postures or vocal qualities to help get a message across is known as what type of communication?
a)
Verbal
b)
Non-verbal
c)
Direct
d)
Explicit
3.
All of the following are true regarding workplace diversity EXCEPT
a)
a. Cultural differences can create issues at work
b)
b. Generational issues can create issues at work
c)
c. The diversity of her employees will shape how she communicates
d)
d. Having a diverse workforce is the greatest weakness of any company
4.
A basic framework for people to follow so that a professional environment is maintained is known as.
a)
a. A Business Code of Conduct
b)
b. Business Etiquette
c)
c. Appropriate Workplace Behavior
d)
d. The Do’s and Don’ts of the Workplace
5.
Name the format used when writing a proper email.
a)
a. Modified Block
b)
b. Block
c)
c. Indentation
d)
d. Semi Block
6.
Different types of negative messages that can be delivered in the workplace include all of the following EXCEPT?
a)
a. Layoffs
b)
b. A pay raise
c)
c. Termination
d)
d. Negative performance review
7.
To effectively communicate in business, it is important to structure messages so that the receiver
a)
knows how they should respond to your message.
b)
understands why you appreciate them as a customer.
c)
understands the flow of ideas.
d)
doesn't understand the flow of ideas.
8.
Why is it important for managers to be specific and ask questions?
a)
It helps ensure that everyone understands what they should be doing.
b)
It gives the manager a chance to vent and blow off steam.
c)
It helps ensure that no one understands what they should be doing.
d)
It allows the manager to talk and waste everyone's time.
9.
When engaged in social situations that are business related, all of the following are considered bad etiquette EXCEPT
a)
Having good conversation and laughing with your co-workers while at a business lunch
b)
Using foul language at a business lunch
c)
Putting your head down at the table during a business lunch
d)
Drinking alcohol at a business lunch
10.
All of the following are ways that you can improve your communication skills, EXCEPT.
a)
Listen attentively to others
b)
Use "I" statements
c)
Laugh at the other person when they tell you about how they are feeling
d)
Be aware of your non-verbal communication
11.
What type of conflict resolution style is being used when one party tries to end the conflict by giving in to the wishes of others.
a)
Avoidance
b)
Competition
c)
Accommodation
d)
Compromise
12.
When composing a proper email it is important to do all of the following EXCEPT?
a)
a. Write in all CAPS
b)
b. Use Proper Punctuation
c)
c. Use a proper closing statement
d)
d. Provide the reader with your contact information
13.
If you are unsure who the receiver of your email is, you should address it to?
a)
a. Yourself
b)
b. The CEO of the company
c)
c. To Whom It May Concern
d)
d. Any random employee
14.
When sending emails, your format should include all of the following EXCEPT?
a)
a. Single spacing inside the paragraphs
b)
b. Double spacing between the paragraphs
c)
c. The entire email should be aligned to the left
d)
d. You should indent each paragrap
15.
Effective communication does all of the following EXCEPT.
a)
a. Strengthens workplace communication
b)
b. Helps employees understand directions
c)
c. Helps employees complete tasks
d)
d. Reduces the chance of workplace success
16.
Communication matters because it does all of the following EXCEPT.
a)
a. Provides the key to cooperation and productivity
b)
b. It solves problems by assisting managers in developing answers and solutions
c)
c. It decreases positive work relationships and productivity
d)
d. It creates harmony and trust among the staff
17.
Which of the following would be an appropriate use of language in an email?
a)
"Yes, I'm happy to help you!"
b)
"OK, no prob."
c)
"Will check w my mgr"
d)
"I'll run that by our Max team and get back to you."
18.
In order to be understood on the telephone, a business's employees should always:
a)
speak from notes
b)
enunciate clearly
c)
speak rapidly
d)
use technical terminology
19.
When you're feeling angry at someone, it helps to empathize with them, and consider their feelings. What does "empathize" mean?
a)
Understand
b)
Talk
c)
Disagree
d)
Smile
20.
Albert wants to play basketball, but John wants to play a video game. They agree to spend an hour shooting hoops and an hour playing a video game. How did they resolve their disagreement?
a)
They compromised.
Win-win
b)
They decided to do things on their own.
No Deal
c)
Albert gave in.
Lose-Win
d)
John gave in.
Lose-Win
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