WorksheetsRecap Quiz - CRAFT Experiences - Oberoi
Total questions: 10
Worksheet time: 4mins
What are the steps for eliminating self-limiting belief?
Acknowledge, Disaggregate, Challenge and Action
Acknowledge, Challenge, Disaggregate and Action
Acknowledge, Break, Challenge and Action
All of the above
"Feel that you have the capacity to learn and grow your skills" signifies
Fixed Mindset
Growth Mindest
Logical Mindset
Analytical Mindset
Paralanguage consists of
Stress, Tone and words
Tone
Tone and pause
Stress, Tone, Rate of Speech and Pauses
As per Dr. Mehrabian, Communication happens through
7% Spoken words
38% Voice and tone
55% Body language
17% Spoken words
38% Voice and tone
45% Body language
27% Spoken words
28% Voice and tone
55% Body language
None of the Above
A question which subtly prompts the respondent to think in a particular way.
Open-ended question
Close-ended question
Leading Question
Probing Question
Dinesh is a person who is known for his supportive nature, ability to build relationships, and preference for harmony. Which communication style would likely be exhibited?
Driver
Expressive
Amiable
Analytical
A high-profile guest booked 4 night stay for his birthday celebration at Trident Nariman Point. Rakhi has convinced the guest to upgrade to a club room by highlighting its premium features and benefits. This is an example of:
Hard-selling
Up-selling
Cross-selling
Down-selling
A customer is looking to book a hotel room for a weekend getaway. They are actively searching for promotional codes, discounts, and package deals. They are also price-conscious and willing to compromise on certain amenities or locations to get the best deal. Which customer type does this represent?
SERVICE DEMANDERS
REVENUE REVERSERS
PROMOTION MAXIMIZERS
SPENDING LIMITERS
A customer expresses confusion about the room rates, stating that they saw a lower price online. You confirm that the online rate is for a different room type or promotion that is no longer available.
How would you handle this objection, considering the customer's potential misunderstandings about the hotel's offerings?
Immediately apologize for the confusion and offer a discount to compensate.
Explain the differences between the room types and promotions in a clear and concise manner.
Insist that the online rate is incorrect and offer to find them a better deal elsewhere.
Offer to upgrade them to a more expensive room at the same rate.
You're negotiating a contract with a potential client who is demanding a significant discount. The discount would reduce your profit margins significantly. How would you approach this negotiation to find a mutually beneficial solution?
Immediately agree to the discount to avoid losing the deal.
Refuse to negotiate and maintain your original price.
Identify areas where you can make concessions without compromising your profitability.
Focus on the long-term benefits of the partnership and try to persuade the client to reconsider the discount.
