WorksheetsCustomer service quiz
Total questions: 10
Worksheet time: 5mins
What is the most important factor in customer service?
Having a laugh with customers
Free Give a Ways
Friendliness
Speed
Price
What does the acronym CRM stand for?
Customer Review Management
Customer Relationship Management
Client Resource Management
Customer Referral Management
If a customer is upset what should you do first?
Offer a discount
Argue your point
Listen actively and empathise
Ignore them
If a customer is upset what should you do first?
Offer a discount
Argue your point
Listen actively and empathise
Ignore them
True or false It's ok to say "I dont know" to a customer question?
True
False
Which of these is an example of excellent customer service?
Responding to an
e-mail within 48hrs
Limiting interactions with customers
Sending a hand written thank-you to a customer
Avoiding customer feedback
If you don't know the answer to a customer question what should you do?
Change the subject
Make up an answer
Say you don't know and offer to find out
Blame another department
What is the best way to handle an angry customer?
Remain calm and listen carefully
Speak louder than them
Ask them to leave the store
Interrupt them and argue your point
What does the term "Going above and beyond" mean in customer service?
Doing mare than what is required to the delight of the customer
Offering free products to everyone
Taking extra long breaks
Avoiding difficult customers
Which of these is a sign of good customer service?
customers refer their friends and family
Customers avoid giving feedback
Customers file complaints regularly
Customers ask for refunds
