WorksheetsCh 6 CHS Management Quiz
Total questions: 69
Worksheet time: 35mins
What is the primary goal of management?
To increase profits at any cost
To achieve objectives by using resources effectively and efficiently
To hire more employees
To expand the business globally
What does "effectively" mean in the context of management?
Using the most resources possible
Having the intended result
Reducing costs
Increasing employee satisfaction
What does "efficiently" mean in the context of management?
Accomplishing objectives with a maximum of resources
Accomplishing objectives with a minimum of resources
Accomplishing objectives without any resources
Accomplishing objectives with unlimited resources
What is one of the roles of managers?
To make decisions about the use of resources
To design marketing campaigns
To develop new products
To conduct employee training
What is the process called through which employees are hired?
Downsizing
Staffing
Training
Compensating
What might a company need to do if it has too many employees?
Recruit
Train
Downsize
Compensate
Which of the following is NOT a part of fostering employee loyalty?
Recruiting
Downsizing
Training
Compensating
What is the role of suppliers in management?
To ensure products are made available to customers
To manage employee relations
To develop marketing strategies
To oversee financial audits
In global markets, what do firms do regarding suppliers?
They enlist hundreds of diverse suppliers
They focus on a single supplier
They avoid using suppliers
They only use local suppliers
What are financial resources used for in management?
To pay for essential activities
To design new products
To train employees
To conduct market research
Who are considered part of financial resources in management?
Owners, shareholders, banks, and other financial institutions
Customers and suppliers
Employees and managers
Marketing and sales teams
Which of the following is a function of management that involves setting objectives and determining a course of action?
Directing
Organizing
Planning
Controlling
What function of management involves coordinating resources and activities to achieve the organization's objectives?
Planning
Organizing
Directing
Controlling
Which management function focuses on guiding and motivating employees to meet the organization's objectives?
Planning
Organizing
Directing
Controlling
What is the management function that ensures the organization's activities are aligned with its goals?
Planning
Organizing
Directing
Controlling
What is the primary purpose of planning in management functions?
To execute tasks
To lay groundwork for other functions
To monitor employee performance
To finalize budgets
What does planning require in terms of organizational direction?
A statement of goals
A statement of mission
A statement of values
A statement of procedures
What are goals in the context of management planning?
The tasks employees must complete daily
The results the firm wishes to achieve
The financial budget of the company
The ethical guidelines of the company
What are objectives in management planning?
Vague ideas about future projects
Measurable statements on common issues
Unrelated tasks assigned to employees
The company's mission statement
What do plans specify in the context of management functions?
How to meet objectives
The company's ethical guidelines
The daily tasks of employees
The financial budget
What is the primary purpose of strategic plans in management functions?
To establish daily tasks
To fulfill short-term goals
To establish objectives and strategy to fulfill mission
To manage employee schedules
Which of the following is NOT typically included in strategic plans?
Add products
Purchase companies
Manage daily operations
Move into international markets
How long do strategic plans generally cover?
Less than six months
One year or longer
One month
One week
What is the primary purpose of tactical plans in management?
To implement strategic plans in the short term
To create long-term goals for the company
To establish a company's mission statement
To evaluate employee performance
How long do tactical plans typically cover?
A period of a year or less
Five years
Ten years
A month
Why are tactical plans necessary in an ever-changing market?
To deal with the changing environment
To increase employee salaries
To reduce production costs
To expand the company's physical locations
What is the purpose of operational plans in management?
To create long-term strategic goals
To specify actions to achieve tactical plans
To evaluate employee performance
To develop marketing strategies
How do operational plans apply to executing activities?
They focus on long-term goals
They apply to details in executing activities quickly
They are used for employee training
They are designed for financial planning
What is the primary focus of crisis management or contingency planning?
Increasing sales
Dealing with potential disasters
Hiring new employees
Expanding business locations
What percentage of small businesses do not reopen after a disaster?
20 percent
30 percent
40 percent
50 percent
Why must contingency plans often be made for Herbalife?
To manage employee turnover
To handle fluctuating exchange rates
To increase product variety
To improve customer service
Which of the following is a benefit of organizing in management?
Reduces communication
Creates confusion
Helps create synergy
Increases duplication of resources
What does organizing help establish in a management context?
Lines of authority
Random tasks
Unclear roles
Disorganized resources
How does organizing improve competitiveness?
By slowing down decision making
By speeding up decision making
By ignoring resource allocation
By reducing communication
What is one way organizing helps in resource management?
Increases duplication of resources
Helps avoid duplication of resources
Creates resource scarcity
Ignores resource allocation
Which of the following is a function of directing in management?
Planning and organizing resources
Motivating and leading employees
Conducting market research
Developing financial reports
What is involved in determining and administering rewards and recognition?
Setting up a budget
Conducting employee training
Directing employees
Determining and administering rewards and recognition
Which activity is part of providing incentives in management?
Analyzing market trends
Providing incentives
Designing new products
Conducting performance reviews
What is one way to encourage employees to contribute ideas for improving customer service?
Offering flexible work hours
Asking workers to contribute ideas
Increasing salaries
Reducing work hours
Which of the following is NOT one of the five activities involved in the controlling function of management?
Measuring performance
Comparing performance with standards
Identifying deviations from standards
Setting new objectives
What is the first activity involved in the controlling function of management?
Investigating causes of deviations
Measuring performance
Taking corrective action
Identifying deviations from standards
In the controlling function of management, what is done after identifying deviations from standards?
Measuring performance
Taking corrective action
Investigating causes of deviations
Setting new objectives
Which level of management includes the President, CEO, and Executive Vice Presidents?
Middle Management
First-Line Management
Top Management
Operational Management
Who are typically part of Middle Management?
Foremen, Supervisors, Office Managers
Plant Managers, Division Managers, Department Managers
President, CEO, Executive Vice Presidents
Team Leaders, Project Managers, Coordinators
Which level of management is responsible for overseeing foremen, supervisors, and office managers?
Top Management
Middle Management
First-Line Management
Strategic Management
Which management function is most important for top managers according to Figure 6-3?
Staffing
Planning
Directing
Controlling
For first-line managers, which management function is considered least important according to Figure 6-3?
Planning
Organizing
Staffing
Controlling
According to Figure 6-3, which management function is equally important for middle managers and first-line managers?
Organizing
Staffing
Directing
Controlling
Who has overall responsibility for an organization in top management?
Middle management
Top management
Lower management
Supervisors
In publicly owned corporations, who is the CEO's boss?
Shareholders
Employees
Board of directors
Customers
What do top management spend most of their time doing?
Hiring employees
Planning and making strategic decisions
Managing day-to-day operations
Conducting training sessions
Who works with directors and CEOs to keep pay in line with performance?
Human resources
Compensation committees
Marketing teams
IT departments
Why is workforce diversity considered beneficial in top management?
It increases competition
It is good for workers and for the bottom line
It reduces training costs
It simplifies decision-making
What is the primary responsibility of middle management?
Strategic planning
Tactical planning
Operational planning
Financial planning
Which of the following is NOT typically included in middle management?
Plant managers
Division managers
Department managers
CEO
What trend is affecting the ranks of middle management?
Expansion as companies grow
Shrinking as more companies downsize
Stability with no change
Increase in responsibilities
What is the primary role of first-line management?
Develop strategic plans
Supervise workers and daily operations
Set company-wide goals
Manage financial resources
Which of the following is NOT typically included in first-line management?
Foremen
Supervisors
Office service managers
Chief executive officers
First-line managers spend most of their time doing what?
Planning and organizing
Directing and controlling
Innovating and designing
Marketing and selling
Who implements plans established by middle management?
Top management
First-line management
External consultants
Shareholders
Which of the following is a basic functional area of business management?
Culinary Arts
Finance
Architecture
Astronomy
What area of management focuses on overseeing the production process and operations?
Marketing
IT
Production and operations
Human resources
Which area of management is responsible for managing employee relations and development?
IT
Human resources
Administration
Finance
Which area of management deals with promoting and selling products or services?
Marketing
IT
Administration
Finance
Which area of management involves managing technology and computer systems?
Finance
IT
Human resources
Marketing
What area of management is concerned with the overall administration and coordination of an organization?
Production and operations
Marketing
Administration
IT
What is the primary focus of a Financial Manager?
Developing marketing strategies
Obtaining and using money for organizational goals
Handling the staffing function
Transforming resources into goods
What is the main responsibility of a Production and Operations Manager?
Handling employee relations
Developing and administering activities to transform resources
Managing financial investments
Creating advertising campaigns
What does a Human Resources Manager primarily handle?
Financial planning
Production scheduling
Staffing function and employee management
Product development
