WorksheetsTotal Quality Management Special quiz BSHM31B
Total questions: 15
Worksheet time: 8mins
What is the primary focus of Total Quality Management (TQM)?
Cost reduction
Continuous improvement
Employee satisfaction
Market share expansion
Which methodology is known as the 'Deming Cycle'?
Six Sigma
Lean Management
PDCA
SWOT Analysis
In the PDCA cycle, what does the 'Plan' phase entail?
Implementing the improvement actions
Evaluating the results of actions taken
Identifying goals and developing an implementation plan
Establishing new standards
Which of the following is NOT one of the SMART criteria for setting quality goals?
Specific
Manageable
Achievable
Time-bound
What is a significant benefit of employee empowerment?
Increased oversight by management
Higher levels of employee engagement and initiative
Reduced decision-making authority
Decreased operational flexibility
Which of the following best describes continuous improvement?
A one-time major overhaul of processes
An ongoing process of small, incremental changes
Increasing product prices
Reducing the number of employees
Employee involvement in TQM is essential because it:
Reduces training costs
Fosters a culture of ownership and commitment
Minimizes the need for communication
Limits managerial responsibilities
What is one common barrier to employee involvement?
Clear communication
Recognition programs
Micromanagement
Open-door policies
Which of the following is an example of a SMART goal?
Improve customer service
Reduce wait times by 20% within three months
Increase product variety
Enhance employee morale
Why is regular assessment crucial in TQM?
To establish more bureaucracy
To identify areas for improvement
To ignore employee feedback
To maintain the status quo
A quality goal that is 'measurable' must be:
Broad and vague
Specific and quantifiable
Achievable without metrics
Focused solely on customer feedback
What is one of the main outcomes of implementing continuous improvement initiatives?
Decreased employee training
Increased operational efficiency
Greater control over employees
Slower response to market changes
Which of the following practices can enhance employee empowerment?
Rigid hierarchical structures
Open communication channels
Limited decision-making authority
Lack of training opportunities
To effectively support employee involvement, management should:
Avoid recognition programs
Promote a culture of fear
Establish clear expectations and roles
Limit employee feedback opportunities
What does the 'Check' phase in the PDCA cycle involve?
Establishing new standards
Implementing the plan
Evaluating results against expectations
Communicating with stakeholders
