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PRODUCTS AND SERVICES

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Which answer is incorrect. 哪个答案是不正确的。

What is a product ?

a)

Something you can touch.

b)

It can't be replaced.

c)

It can be returned.

d)

It has a price.

2.

Which answer is incorrect. 哪个答案是不正确的。

What is a service ?

a)

Something you can't touch.

b)

It needs manufacturer.

c)

It can't be returned.

d)

It can't be stored.

3.

Which is a product-based company?

什么是基于产品的公司?

a)

SK Telecom

b)

META

c)

Amazon

d)

Microsoft

4.

What the first step of developing a new product?

开发新产品的第一步是什么?

a)

Design

b)

Sell

c)

Brainstorm

d)

Launch

5.

Which global company has sustainable fashion?

哪家跨国公司拥有可持续时尚?

a)

ZARA

b)

UNIQLO

c)

OLD NAVY

d)

COS

6.

Which option requires a " call center"

a)

customer service

b)

customer experience

c)

customer support

7.

Which option involves " shopping "

a)

customer service

b)

customer experience

c)

customer support

8.

Match the question to the answer.

把问题与答案相匹配。

How often ........ ?

a)

The kind that .......

b)

I think .........

c)

There are .........

d)

I usually .......

9.

Match the question to the answer.

把问题与答案相匹配。

How many ........ ?

a)

The kind that .......

b)

I think .........

c)

There are .........

d)

I usually .......

10.

Match the question to the answer.

把问题与答案相匹配。

What is your opinion ........ ?

a)

The kind that .......

b)

I think .........

c)

There are .........

d)

I usually .......